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2024-11-07Public Services Ombudsman for Wales publishes findings of its investigation on the administration of carers’ needs assessments
On 31 October 2024, the Ombudsman published the findings of the second ‘own initiative’ investigation, which focuses on the administration of carers’ needs assessments by 4 Local Authorities in Wales – Caerphilly County Borough Council, Ceredigion County Council, Flintshire County Council and Neath Port Talbot Council.
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2024-10-25
Ombudsman announces investigation results on enforcement against unauthorised land developments
The Ombudsman, Mr Jack Chan, on 24 October announced the completion of a direct investigation operation regarding the enforcement by the Planning Department (“PlanD”) and the Lands Department (“LandsD”) against unauthorised land developments, and made 16 major recommendations for improvement to the two departments.
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2024-10-10
Public Protector South Africa releases reports on investigations it concluded in the second quarter of this year
The Public Protector South Africa (PPSA) on 30 September 2024 issued its reports based on investigations conducted in the second quarter of the 2024/25 financial year. During this period, the PPSA received 1,489 new complaints, of which 756 were early resolution, 641 related to a lack of service delivery, while 92 were in respect of allegations of maladministration and related improprieties in the conduct of state affairs.
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2024-10-24
More and more people are turning to the Ombudsman for help
On 22 October 2024, the Chief Ombudsman Peter Boshier published his 2023/2024 Annual Report which shows more and more people are turning to the Ombudsman for help. “In 2023/24 I completed the highest number of complaints and protected disclosures ever,” Mr Boshier says.
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2024-10-10
CY issues correction to Ministry of Labor and New Taipei City Government on forced unpaid leave to foreign fishermen
An investigation conducted by Control Yuan has found that after the end of Taiwan’s neritic squid fishing season in September 2023, employers and agents flexibly adjusted fishing manpower using “consensual termination of contract” to avoid requirements of the Labor Standards Act. As a result, 64 foreign fishermen were forced to take unpaid leave, denied the three-year guarantee of work in their contracts, and not given severance pay.
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2024-10-17
South Australian Ombudsman's 2023-24 Annual Report tabled in parliament
The South Australian Ombudsman’s 2023-24 Annual Report was tabled in parliament on Tuesday 15 October 2024. The Ombudsman, Ms Emily Strickland, reported a five per cent increase in the number of complaints received – rising to just over 4600. More than 180 complaints were resolved by agreement including through the use of statutory conciliation powers.
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2024-10-17
Release of the report, A shared future: A closer look at our official language minority communities
Commissioner of Official Languages of Canada Raymond Théberge released his report entitled A shared future: A closer look at our official language minority communities on 9 Oktober 2024. The report provides an overview of the current realities of official language minority communities, which are often on the front lines of official language challenges across Canada.
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2024-10-17
Mediation Case: Lands Department attentive to public concern with prompt actions to address risk of tree collapse
A village resident was concerned about the condition of the trees on the government land nearby, particularly a large tree adjacent to his house, which had grown taller and taller with its trunk leaning more significantly. The Ombudsman’s Office sympathised with his long-standing concern, given that tree collapse had caused casualties time and time again in the past.
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2024-10-02
Ombudsman’s recommendations to address issues arising from the implementation of “Universal Coverage for Emergency Patients” policy
The Universal Coverage for Emergency Patients is a government policy presented to the parliament by the Council of Ministers. The Council of Ministers has approved the criteria, methoos, and conditions for determining costs associated with treating critical emergency patients under the UCEP policy. As this policy involves multiple government agencies and ministries, the Thailand Ombudsman’s fact-finding results and recommendations have been submitted to the Prime Minister for review and appropriate action.
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2024-10-02
Webinar on Promoting the Role of the Ombudsman: Increasing Awareness and Recognition of the Institution's Importance
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators Association (AOMA) for the thought-provoking webinar on "Promoting the Role of the Ombudsman: Increasing Awareness and Recognition of the Institution's Importance" on Tuesday, 8 October 2024, at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute.
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2024-09-25
Ombudsman probes arrangements for recovering public rental housing flats by authorities
The Ombudsman, Mr Jack Chan, announced on 19 September 2024 the launch of a direct investigation operation to examine in detail the workflow of and arrangements for recovering public rental housing (“PRH”) flats for reallocation by the authorities.
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2024-09-19
Ombudsman encourages Paramount Chiefs to uphold justice and good governance
In his campaign to promote and strengthen administrative justice, accountability and good governance in Sierra Leone, the Ombudsman Tejan Ahmed Israel Jah Esq called on Paramount Chiefs in the Southern Region to uphold justice, accountability and good governance within their Districts, Chiefdoms and localities. He made this statement whilst addressing Paramount Chiefs, District Chairpersons, Mayors and other galaxy of eminent people and government functionaries at the Human Capital Development Advocacy Meeting held at the Moyamba District Council Hall.
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2024-10-04
Social Care Ombudsman publishes complaints figures for 2023-24
The Local Government and Social Care Ombudsman is reiterating its call for care providers to be required to tell people about its service, after highlighting the relatively small number of cases it deals with about the independent sector.
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2024-09-19
Ombudsperson welcomes delivery of compensation payments to Sons of Freedom Doukhobors, expresses concern over poor communication, unclear criteria
Seven months after the Premier’s historic apology to the Sons of Freedom Doukhobor survivors and their families in the BC legislature, the BC Ombudsperson is pleased to learn survivors of detention at New Denver in the 1950s are finally being compensated for government’s actions.
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2024-09-12
Inspector’s report on Cairns and Murgon watch-houses released
The Cairns and Murgon watch‑houses inspection report: Focus on detention of children, prepared by the Inspector of Detention Services, was tabled by the Honourable Curtis Pitt MP, Speaker of the Queensland Parliament on Wednesday, 11 September 2024. Under the Inspector of Detention Services Act 2022 the Queensland Ombudsman, Mr Anthony Reilly, is also the Inspector of Detention Services.
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2024-04-08
Re-watch the webinar on “Promoting Human Rights: The Role of Ombudsman Institutions”
On 26 March 2024, the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar to discuss and understand the crucial role Ombudsman institutions play in safeguarding human rights. In case you missed the live session, or wish to revisit its insights, you can access the recording of this webinar on YouTube.
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2024-03-27
How to tell people they owe the government money – Best practice principles for notifying people about debts
Prompted by the Australian Taxation Office (ATO) re-activating or off-setting very old debts, on 26 March 2024, the Commonwealth Ombudsman, ACT Ombudsman and Inspector-General of Taxation and Taxation Ombudsman published: How to tell people they owe the government money – Best practice principles for notifying people about debts.
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2024-09-19
Ombudsman fetes student leaders as integrity champions
The Office of the Ombudsman recognized integrity champions of the youth during its Campus Integrity Crusaders Awards Ceremony on 30 August 2024. Spearheaded by Deputy Ombudsman Jose Balmeo, Jr., Assistant Ombudsman Janina Hidalgo and Director Rhodora Fenix-Galicia, the Office awarded seven outstanding school organizations for the successful implementation of its enrolled activities promoting integrity, social responsibility and gender and development.
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2024-09-19
Chief Ombudsman’s first investigation into official information handling by council-controlled infrastructure providers
The Chief Ombudsman’s latest self-initiated investigations into official information practices will include two council-controlled organisations for the first time. Peter Boshier has announced investigations of Auckland Transport and Wellington Water along with the Wellington City Council, Queenstown Lakes District Council and Marlborough District Council.
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2024-09-12
European Ombudsman encourages Council to assess risks around use of sponsorship by rotating presidency
The Ombudsman has encouraged the Council of the European Union to assess whether its guidance for corporate sponsorship of its rotating presidency is effective at mitigating potential conflicts of interest and reputational risks for the EU, and to explore possible measures to help mitigate these risks.