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2024-11-22Passing of an Ombudsman Trailblazer
The Ombudsman of the Kingdom of Lesotho, Advocate Tlotliso Polaki, regrets to announce to the international Ombudsman community, the passing of Honourable Mohale Henry Nt'saba on the 19th November 2024, a few months before his 100th birthday. Honourable Nt’saba was the pioneer Ombudsman of the Kingdom of Lesotho, who established the office from inception.
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2024-11-22
Site saving unfair at Yukon Parks campgrounds
The Yukon Ombudsman’s office has completed a formal investigation regarding the practice of site saving at Yukon Parks campgrounds. The investigative report concluded that the Department of Environment’s lack of enforcement due to insufficient tracking of site saving is unfair and made six recommendations.
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2024-11-22
Safeguarding Children’s Rights in the Domain of Sports and Physical Activities
In an effort to raise awareness about children’s rights in the context of sports, the Office of the Ombudsperson for Children collaborated with the Mauritius Olympic Committee to participate in a workshop titled “Safeguarding Children’s Rights in the Sports Context,” organised on 16 November 2024. The event brought together 35 participants, including athletes and coaches, to engage in meaningful discussions and training on the rights of children in sports and the ethical responsibilities of those working with young athletes.
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2024-11-07
In its 50th year, the Victorian Ombudsman marked a changing of the guard: Annual Report 2023-24
Victorians made 18,031 complaints about their experiences with public organisations in 2023-24, according to the Victorian Ombudsman’s annual report tabled in Parliament on 31 October 2024.
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2024-11-15
Ombudsperson Punjab Ms. Nabila Hakim Ali Khan Advocates for Women’s Rights at Women University Multan
In a meaningful outreach initiative, the Ombudsperson Punjab, Ms. Nabila Hakim Ali Khan, visited the Women University of Multan to promote awareness about critical legal protections for women. During a seminar held on campus, Ms. Khan discussed two essential legal frameworks designed to protect women's rights: the Protection Against Harassment of Women at Workplace Act 2010 and the Punjab Enforcement of Women Property Rights Act 2021. Her aim was to emphasise the importance of understanding and utilizing these laws to safeguard women’s rights.
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2021-03-088. Reporte Semanal (27 de febrero al 5 de marzo de 2021)
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2024-11-07
Ombudsman in annual file audit
The Office of the Ombudsman in Malawi is conducting its annual file updating and audit exercise. According to Administration Officer Gracious Chirambo this is done in compliance with Government Directives, laws and policies.
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2024-11-07
University of Malta Survey on Ombudsman Institutions
The Dean, Faculty of Laws, University of Malta, a former Senior Investigating Officer with the Office of the Ombudsman in Malta and author of “The Ombudsman: too soft a take on the public administration?” (BDL 2020) is currently working on another, somewhat more ambitious work, this time considering the ombudsman institution from a global perspective. The Ombudsman of Malta kindly asks for a vast participation in the survey and hopes for responses until the end of November 2024. Please click here to access the survey.
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2024-11-07
Public Services Ombudsman for Wales publishes findings of its investigation on the administration of carers’ needs assessments
On 31 October 2024, the Ombudsman published the findings of the second ‘own initiative’ investigation, which focuses on the administration of carers’ needs assessments by 4 Local Authorities in Wales – Caerphilly County Borough Council, Ceredigion County Council, Flintshire County Council and Neath Port Talbot Council.
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2024-10-31
NSW Ombudsman Annual Report 2023-24 tabled in Parliament today
The New South Wales (NSW) Ombudsman tabled its Annual Report 2023–24 and Child Death Review Team (CDRT) Annual Report 2023–24 in Parliament on 31 October 2024.
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2024-10-10
Public Protector South Africa releases reports on investigations it concluded in the second quarter of this year
The Public Protector South Africa (PPSA) on 30 September 2024 issued its reports based on investigations conducted in the second quarter of the 2024/25 financial year. During this period, the PPSA received 1,489 new complaints, of which 756 were early resolution, 641 related to a lack of service delivery, while 92 were in respect of allegations of maladministration and related improprieties in the conduct of state affairs.
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2024-10-25
Ombudsman announces investigation results on enforcement against unauthorised land developments
The Ombudsman, Mr Jack Chan, on 24 October announced the completion of a direct investigation operation regarding the enforcement by the Planning Department (“PlanD”) and the Lands Department (“LandsD”) against unauthorised land developments, and made 16 major recommendations for improvement to the two departments.
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2024-10-24
More and more people are turning to the Ombudsman for help
On 22 October 2024, the Chief Ombudsman Peter Boshier published his 2023/2024 Annual Report which shows more and more people are turning to the Ombudsman for help. “In 2023/24 I completed the highest number of complaints and protected disclosures ever,” Mr Boshier says.
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2024-03-27
How to tell people they owe the government money – Best practice principles for notifying people about debts
Prompted by the Australian Taxation Office (ATO) re-activating or off-setting very old debts, on 26 March 2024, the Commonwealth Ombudsman, ACT Ombudsman and Inspector-General of Taxation and Taxation Ombudsman published: How to tell people they owe the government money – Best practice principles for notifying people about debts.
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2024-04-08
Re-watch the webinar on “Promoting Human Rights: The Role of Ombudsman Institutions”
On 26 March 2024, the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar to discuss and understand the crucial role Ombudsman institutions play in safeguarding human rights. In case you missed the live session, or wish to revisit its insights, you can access the recording of this webinar on YouTube.
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2024-10-10
CY issues correction to Ministry of Labor and New Taipei City Government on forced unpaid leave to foreign fishermen
An investigation conducted by Control Yuan has found that after the end of Taiwan’s neritic squid fishing season in September 2023, employers and agents flexibly adjusted fishing manpower using “consensual termination of contract” to avoid requirements of the Labor Standards Act. As a result, 64 foreign fishermen were forced to take unpaid leave, denied the three-year guarantee of work in their contracts, and not given severance pay.
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2023-11-15
State of Hawaii Ombudsman - Report Fiscal Year 2019-2020 (EN)
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2023-11-07
56. Working Session M: André Marin – Old watchdog, new tricks: How social media and technology can transform the modern ombudsman
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2024-10-02
Invitation to Annual Military Ombud Symposium
The South African Military Ombud, Lieutenant General (Retired) V.R. Masondo, has the pleasure of inviting all IOI members to attend the Annual Military Ombud Symposium with the theme “Affirming and Promoting the Military Ombud’s Oversight Responsibility: 30 years into democracy", which will take place on 22 November 2024 (9.30 am SAST) and can be attended in person oronline. Click here for more information.
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2024-10-02
Ombudsman’s recommendations to address issues arising from the implementation of “Universal Coverage for Emergency Patients” policy
The Universal Coverage for Emergency Patients is a government policy presented to the parliament by the Council of Ministers. The Council of Ministers has approved the criteria, methoos, and conditions for determining costs associated with treating critical emergency patients under the UCEP policy. As this policy involves multiple government agencies and ministries, the Thailand Ombudsman’s fact-finding results and recommendations have been submitted to the Prime Minister for review and appropriate action.