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2025-02-07NSW Ombudsman tables six-monthly Casebook
The NSW Ombudsman has tabled the Casebook January 2025: Investigations and complaint-handling case studies, highlighting some of the myriad of complaints it has dealt with across a range of NSW government agencies, local councils and community services providers.
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2025-02-07
“Your Voice Plants the Seeds of Change” – Control Yuan NHRC Releases Systematic Inquiry Report on Child and Youth Sexual Abuse Cases
On 8 January 2025, the Control Yuan National Human Rights Commission (NHRC) held a press conference to release its special report, “Your Voice Plants the Seeds of Change - Systematic Inquiry Report on Sexual Abuse in Schools and Placement Institutions.” The investigation results were jointly announced by supervising committee members Chu-Fang Chang, Chiu-Chin Tien, and Li-Chiung Su.
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2025-01-31
The Ombudsman interviewed by The Malta Independent
In an extensive interview with The Malta Independent, Parliamentary Ombudsman Judge Emeritus Joseph Zammit McKeon elaborated on the core philosophy and practical workings of his Office, underscoring the importance of moral authority over coercive power in ensuring good governance. While some commentators suggest that the Ombudsman should possess enforcement powers, Judge Zammit McKeon firmly believes that making recommendations - rather than issuing commands - encourages public authorities to take ownership of corrective measures and fosters a spirit of collaboration rather than confrontation.
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2024-12-06
Veterans Ombud announces the 2024 Commendations recipients
On 28 November 2024, the Veterans Ombud Colonel (Ret’d) Nishika Jardine presented nine 2024 Veterans Ombud Commendations to recipients at a virtual ceremony. The award recognizes and honours the dedication, hard work and selfless motivation of an individual or group's contribution to Canada's Veterans and their families.
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2025-01-24
Inclusion and accessibility are in the spotlight as the Public Services Ombudsman for Wales publishes a new thematic report, ‘Equality Matters.’
Drawing on a review of the Ombudsman’s cases closed between April 2023 and September 2024, the report sheds light on recurring themes related to the difficulties people have faced in accessing public services in Wales.
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2025-01-24
Slovak Ombudsman visits Ombudsperson Schwetz
On 21 January 2025, the current Chairperson of the Austrian Ombudsman Board (AOB), Ms. Elisabeth Schwetz, welcomed the Public Defender of Rights of the Slovak Republic, Mr. Róbert Dobrovodský, and his delegation at the premises of the AOB. Mr. Dobrovodský was accompanied by staff members specialised in fundamental rights and NPM matters. The purpose of this inaugural visit was an exchange on thematic areas such as police matters and human rights.
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2025-01-24
Government interference puts Yukoners rights at risk
The Minister of Finance has declined a request from the Yukon Ombudsman, Information and Privacy Commissioner, and Public Interest Disclosure Commissioner, Jason Pedlar, to cease Government of Yukon’s unprecedented insertion into his budgetary process, and follow the legislated procedures designed to safeguard the independence of his three mandates. The Minister’s response has forced Pedlar to explore legal action to uphold international standards and protect the rights of Yukoners.
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2024-12-13
Ombudsman recommends solutions to Office of Children’s Services
Alaska State Ombudsman Kate Burkhart made seven recommendations to the Alaska Department of Family and Community Services, Office of Children’s Services (OCS), after an ombudsman investigation. The investigation was prompted by a complaint from a foster parent, who alleged OCS conducted an unfair investigation into a Protective Services Report, failed to seek timely mental health services or placement for a child, and made an inappropriate placement decision. The investigation revealed that OCS struggled to find effective solutions for a youth with complex needs and challenging behaviors.
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2025-01-24
Ombudsman announces results of direct investigation operation into Government’s work in combating abuse of public housing resources
On 22 Januar 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Government’s work in combating the abuse of public housing resources, with 31 major recommendations for improvement made to the Hong Kong Housing Authority and the Hong Kong Housing Society.
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2025-01-17
Ombudsperson investigating exclusion of students from BC public schools
On 14 January 2025, the BC Ombudsperson, Jay Chalke, announced his office has begun an investigation into the exclusion of students from schools in BC’s K-12 public education system.
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2025-01-15
UN Resolution underlines important role of Ombudsman in achieving the SDGs
On 17 December 2024, the UN General Assembly adopted the Resolution on The role of Ombudsman and mediator institutions in the promotion and protection of human rights, good governance and the rule of law. This resolution is submitted biennially and the newly adopted version acknowledges the important contribution Ombudsman institutions make to ensure the implementation of the Sustainable Development Goals (SDGs), especially Goal 16 on building effective, accountable and inclusive institutions at all levels.
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2025-01-09
Ombudsman probes Government’s work on animal management and protection of animal rights and welfare
The Ombudsman, Mr Jack Chan, on 27 December 2024 announced the launch of a direct investigation operation to probe the Government’s work on animal management and protection of animal rights and welfare.
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2025-01-10
The Ombudsman at 30: Celebrating three decades of service
This year, the Office of the Ombudsman of Malta will mark its 30th Anniversary since the enactment of the Ombudsman Act 1995. Kindly click here to read an article by Judge Emeritus Joseph Zammit McKeon, Parliamentary Ombudsman of Malta, announcing three events which will be organised this year to celebrate this anniversary.
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2025-01-09
Equality and Non-discrimination Transcend Borders as “Color Our Rights” Promotes Human Rights Through Poster Design
The Control Yuan National Human Rights Commission (NHRC) held the awards ceremony for the “Color Our Rights: 2024 Human Rights Poster Design Competition” on 8 December 2024.
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2024-10-03
Consentement aux soins : essentiel, même quand la personne est hospitalisée contre son gré
Un citoyen porte plainte contre un hôpital où on lui a donné des soins sans son accord. À la demande du Protecteur du citoyen, une règle importante a été rappelée au personnel et aux gestionnaires concernés. Avant d’offrir des soins non urgents à une personne, il faut obtenir son consentement libre et éclairé.
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2024-11-07
Re-watch webinar on Ombuds Day 2024
On 8 October 2024, the African Ombudsman Research Centre (AORC), in collaboration with the IOI, held a webinar in celebration of the Ombuds Day 2024 under the theme "Ombuds: Here to Hear". In case you missed the Ombuds Day 2024 webinar or wish to revisit it, you can access the recording of the webinar on YouTube.
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2024-11-07
NSW Ombudsman’s Review of the DCJ Complaint System in respect of its Aboriginal Child Protection functions, tabled in Parliament
The NSW Ombudsman’s report - Review of the DCJ Complaint System in respect of its Aboriginal Child Protection functions, was tabled in Parliament on 6 November. The report follows a comprehensive review of the Department of Communities and Justice (DCJ) system for handing complaints from, or involving, Aboriginal families in the child protection system. The review focused on understanding DCJ’s complaint handling system, the foundational elements underpinning it and how well it is operating in practice.
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2024-12-19
Toronto Ombudsman Report Finds City’s Decision to Exclude Refugees from Base Shelter Beds was Unfair and Harmful
A new report from Toronto’s Ombudsman Kwame Addo finds that the City of Toronto’s decision to stop allowing refugee claimants access to its base shelter beds was unfair, poorly planned, and inconsistent with its commitments to transparency, accountability, and the human right to adequate housing.
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2024-10-31
OCI’s Latest Annual Report Issues Groundbreaking Investigations into the Experiences of Maximum-Security and Life-Sentenced Prisoners in Canada
The 2023-24 Annual Report of the Office of the Correctional Investigator (OCI) was tabled in Parliament on October 29, 2024. The Office’s latest Annual Report breaks new ground in two national-level investigations examining conditions of confinement in male stand-alone maximum-security penitentiaries and on the experience of persons serving a life (or indeterminate) sentence in Canada, a sentence that has no end date.
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2024-12-19
The Ombudsman has investigated transport of inmates in the Prison and Probation Service
The Ombudsman’s monitoring visits to institutions for adults in 2023 focused particularly on the Prison and Probation Service’s transport of inmates to court appearances, outpatient treatment and in connection with transfer of inmates from one Prison and Probation Service institution to another.