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2016-02-29Ombudsman New South Wales – Training Notes – Analytical Skills
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2016-02-29
Ombudsman New South Wales – Managing Complainant Expectations
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2016-02-29
Ombudsman New South Wales – Training notes – Getting the most out of interviewing a complainant
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2016-02-29
Ombudsman New South Wales – Presentation notes – Core components for an Ombudsman
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2016-02-29
Ombudsman New South Wales – Presentation notes – Ethics, accountability, transparency and fairness
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2016-02-29
New South Wales Ombudsman – presentation notes – Building and maintaining the reputation of the Ombudsman
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2016-02-29
Ombudsman New South Wales – Quick Guide on File Management
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2016-02-29
Kiribati Public Service Office – Complaint Handling Toolkit
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2016-02-29
Ombudsman New South Wales – Issues Impacting on How Complaints Are Dealt With
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2015-06-01Open letter concerning Mediterranean refugee crisis
The tragic events of the past months where hundreds of people lost their lives in the Mediterranean Sea have filled the world with tremendous shock. Behind this humanitarian disaster lies a deep human rights crisis, where migrants try to flee from war or poverty. The IOI therefore calls on its members in an open letter to encourage their respective governments and administrations to join forces to find solutions for this refugee crisis.
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2015-06-01
Colombo participó de la VI Asamblea General del ILO
La Defensora de Niñas, Niños y Adolescentes de la Provincia de Santa Fe a cargo de la Defensoría del Pueblo Zona Sur, Analía Colombo, expuso este jueves en la VI Asamblea General del Instituto Latinoamericano del Ombudsman–Defensor del Pueblo. La actividad, que se lleva a cabo en la Universidad Federal de Río de Janeiro entre el 28 y el 29 de mayo, reúne a los defensores y ombudsman de toda América latina.
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2015-06-01
Caraïbes & Amérique latine
Pour plus d'informations sur la Région Caraïbes & Amérique latine de l'IIO veuillez lire ici.
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2015-06-01
Australasie & Pacifique
Pour plus d'informations sur la Région Australasie & Pacifique de l'IIO veuillez lire ici.
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2015-10-15
New Zealand - Annual Report 2014/2015 EN
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2015-06-08
Latvia - Ombudsman - Annual Report 2013 - EN
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2015-05-31
Ombudsman releases second annual report
The Bahrain Ombudsman, the first Independent Ombudsman in the Region, presents its second annual report. The Office investigates complaints against employees of the Ministry of the Interior (MOI) and has the important role of ensuring that prisoners and detainees are treated appropriately and are not subject to torture or cruel, inhuman or degrading treatment.
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2015-05-31
Ombudsman opens investigation to promote transparency of "trilogues"
The European Ombudsman, Emily O'Reilly, has opened an investigation into the transparency of "trilogues" with a view to boosting transparent law-making in the EU. Trilogues are informal negotiations between the European Parliament (EP), the Council and the Commission aimed at reaching early agreements on new EU legislation.
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2015-05-31
Vulnerable woman forced to fund own care, after both legs were amputated
The joint investigation by the Parliamentary and Health Service Ombudsman and the Local Government Ombudsman found the woman was left without the right care package for more than a year, because of a dispute between Sheffield City Council and Sheffield Health and Social Care NHS Foundation Trust, a mental health trust.
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2013-04-26
Jordan OM Bureau - Annual Report 2011 EN
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2015-05-29
ACRC publishes Annual Report 2014
The Anti-Corruption and Civil Rights Commission (ACRC) published the “ACRC Korea Annual Report 2014,” a collection of the ACRC’s performance and major policies of the year 2014. As the protector of civil rights, the ACRC actively performed its duties, dealing with 28,744 complaints among 30,038 complaints received last year.