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2024-03-21Office of The Ombudsman announces results of direct investigation into effectiveness of 1823 in handling complaints and enquiries
On 7 March 2024, the Ombudsman, Ms Winnie Chiu, announced the completion of a direct investigation into the effectiveness of the 1823 service in handling complaints and enquiries, and made 13 recommendations for improvement to the Efficiency Office (“EO”).
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2021-02-02
COVID-19 presents Iowa Ombudsman with new wave of complaints in 2020
The COVID-19 pandemic tested state and local governments in ways never imagined, and the proof was in the complaints. The Iowa Office of Ombudsman received a surge of citizen complaints on all manner of issues related to COVID: slow decisions on unemployment claims, the closure of public buildings, difficulties in access to social services – even a stoppage of garbage collection. The challenges were detailed in the Ombudsman’s fiscal year 2020 annual report, released today.
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2014-08-21Moldova - Special Report NPM 2008 - EN
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2021-03-11
Procuraduría de los Derechos Humanos - Annual Report 2019 - ES
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2016-08-10
Commissioner for Fundamental Rights - Annual Report 2015 EN
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2021-01-21
First issue of Control Yuan Newsletter
The first issue of the Control Yuan Newsletter is published on 1 January 2021. The Control Yuan Newsletter includes topics such as the latest news, government reforms, duties & powers, international exchanges, and human rights education, with a view to strengthening communication with and making our voice heard by international ombudsmen and the human rights community.
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2024-03-06
International Conference Marks End of the Project on the EU Charter on Fundamental Rights and the Rule of Law
National institutions for human rights, such as the Ombudsman institution in Croatia, play a key role in realizing the fundamental rights of citizens and in promoting EU values: fundamental rights, democracy and the rule of law. This role was recognized and further strengthened with the help of the project “Supporting National Human Rights Institutions (NHRIs) in monitoring fundamental rights and the fundamental rights aspects of the rule of law “.
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2012-08-16
Cayman Islands - Own Motion Investigation Report August 2012 EN
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2014-06-02
Gibraltar - Public Services Ombudsman - Annual Report 2013 EN
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2012-06-01
Council of Europe - NPM Newsletter 26-27
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2015-07-06
Fundamental rights: challenges and achievements in 2014
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2020-11-26
Ombudsman community shares experiences on how to handle new challenges caused by Covid-19
On 24 November 2020, the State Comptroller and Ombudsman of Israel held an international Zoom Webinar under the auspices of the IOI on the topic of “Covid-19 and the Ombudsperson - Rising to the Challenge of a Pandemic”. The webinar brought together participants from 50 Ombudsman offices around the world to learn how a long-term crisis can still act as a platform for best practices and improvement.
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2013-05-08
Belgium Pensions Ombudsman - Annual Report 2012 FR
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2014-02-10
Commonwealth Ombudsman - Annual Report 2009/2010 - EN
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2021-03-02
Greenland - Ombudsmanden for Inatsisartut - Annual Report 2012 (Danish)
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2021-02-25
Finland - Parliamentary Ombudsman - Annual Report 2019 - Summary - EN
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2015-07-14
Public Defender of Rights - Annual Report 2012 EN
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2010-11-23
Annual Report 2006-2007
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2018-07-13
PHSO - Service Model Policy and Guidance – Version 12.0 (July 2018)
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2014-01-23
Sweden - Annual Report 2010/2011 - Summary - EN