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2021-05-03Public Interest Disclosure Commissioner - Annual Report 2020 - EN
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2021-05-03Public Interest Disclosure Commissioner - Annual Report 2019 - EN
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2021-05-03Public Interest Disclosure Commissioner - Annual Report 2018 - EN
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2021-05-03Public Interest Disclosure Commissioner - Annual Report 2017 - EN
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2021-05-03Public Interest Disclosure Commissioner - Annual Report 2016 - EN
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2021-05-03Public Interest Disclosure Commissioner - Annual Report 2014 - EN
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2015-11-16NSW Ombudsman Annual Report 2014-2015
The Acting Ombudsman has today tabled his Annual Report for 2014-2015. The report outlines the work of the Office for the year, including its complaint handling and systemic work. This year, the Ombudsman received 40,306 complaints and notifications. The Office further continued to develop and refine its approach to identifying and responding to systemic issues identified across its jurisdiction.
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2015-11-16La ADPRA pidió que cubran las Defensorías del país que se encuentran vacantes
El Defensor del Pueblo de la Ciudad Autónoma de Buenos Aires y Presidente de la Asociación de Defensores del Pueblo de la República Argentina (ADPRA), exhortó a los candidatos a presidente a que, en caso de resultar elegidos, se comprometan a impulsar la designación del Defensor/a del Pueblo de la Nación y de los/as titulares de todas las Defensorías del Pueblo provinciales y municipales del país que se encuentran vacantes.
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2015-11-13IOI welcomes new members
During its annual meeting, held in Namibia in September 2015, the IOI Board of Directors took decisions on applications for IOI membership and is delighted to welcome five institutions as new Voting members to the IOI family.
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2021-04-30Médiateur de la République du Niger - Livret Voies de Recours et Mécanismes de Plaintes en cas d'abus par des membres des Forces de Sécurité - FR
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2015-11-10November edition of Ombudsman Newsletter
The Office of the Ethiopian Institution of the Ombudsman (EOI) launched the November issue of its regular newsletter, which can now be accessed here.
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2015-11-09Croatian People’s Ombudswoman visits Austrian Ombudsman Board
Ombudswoman Lora Vidović followed an invitation from the Austrian Ombudsman Board and came to Vienna for a two-day visit to exchange experiences and expertise on the ex-post as well as preventive work of the two offices.
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2015-11-04El Síndic investiga la muerte de cuatro personas por la inundación de un geriátrico en Agramunt
El Síndic de Greuges de Cataluña ha abierto una actuación de oficio para aclarar las circunstancias de la muerte de cuatro personas en la residencia geriátrica Ribera del Sió de Agramunt a consecuencia de las fuertes lluvias. Los responsables del centro contactaron con los servicios de emergencia porque algunos usuarios con movilidad reducida no podían salir.
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2015-11-04Annonce des récipiendaires de 2015 de la Mention élogieuse de l’ombudsman des vétérans
L’ombudsman des vétérans du Canada, Guy Parent, présentera aujourd’hui la Mention élogieuse de l’ombudsman des vétérans aux récipiendaires de 2015 : le lgén l’honorable Roméo Dallaire (ret.), et le capt (ret.) Raimo (Ray) Kokkonen en reconnaissance de leur contribution exceptionnelle au bien-être des vétérans et de leur famille.
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2015-11-04Core principles
This section of the Starter Kit provides information and resources relating to the core principles of what it means to be an Ombudsman. Guiding principles - principles for operating an office which acts, and is seen to act, with a high degree of integrity. How to build and maintain independence - the role of the Ombudsman as an independent officer, and characteristics of independence.
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2015-11-04Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2015-11-04Complaints and investigations
This section of the Starter Kit provides information and resources relating to the office’s core complaint handling functions. Receiving and assessing complaints Conducting investigations Managing parties to a complaint
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2015-11-04Contacts
Starter Kit contact For any questions or comments regarding this Starter Kit, please contact the Western Australian Ombudsman’s office by email: communications@ombudsman.wa.gov.au Australian Ombudsman Offices Commonwealth Ombudsman Website: http://www.ombudsman.gov.au Email: ombudsman@ombudsman.gov.au Phone: 1300 362 072 Fax: 02 6276 0123 Postal: GPO Box 442, CANBERRA ACT 2601 New South Wales Ombudsman Website: http://www.ombo.nsw.gov.au Email: nswombo@ombo.nsw.gov.au Phone: 02 9286 1000 Toll free (outside Sydney metro): 1800 451 524 Fax: 02 9283 2911 Postal: Level 24, 580 George Street, Sydney NSW 2000 Northern Territory Ombudsman Website: http://www.ombudsman.nt.gov.au/ Email: nt.ombudsman@nt.gov.au Phone: (08) 8999 1818 Free call: 1800 806 380 Postal: PO Box 1344, Darwin NT 0801 Queensland Ombudsman Website: http://www.ombudsman.qld.gov.au Email: ombudsman@ombudsman.qld.gov.au Phone: 07 3005 7000 Freecall: 1800 068 908 (outside Brisbane) Fax: 07 3005 7067 Postal: GPO Box 3314, Brisbane QLD 4001 South Australian Ombudsman Website: http://www.ombudsman.sa.gov.au Email: ombudsman@ombudsman.sa.gov.au Phone: (08) 8226 8699 Toll free: 1800 182 150 (outside metro SA only) Facsimile: (08) 8226 8602 Postal: PO Box 3651, Rundle Mall SA 5000 Tasmanian Ombudsman Website: http://www.ombudsman.tas.gov.au/ Email: ombudsman@ombudsman.tas.gov.au Phone: 1800 001 170 (free call nationally) Postal: GPO Box 960 Hobart 7001 Victorian Ombudsman Website: https://www.ombudsman.vic.gov.au/ Email: ombudvic@ombudsman.vic.gov.au Phone: 03 9613 6222 1800 806 314 (Regional) +61 3 9613 6222 (International) Fax: 03 9614 0246 Postal: Level 1 North Tower, 459 Collins Street, Melbourne VIC 3000 DX210174 Melbourne Western Australian Ombudsman Website: http://www.ombudsman.wa.gov.au Email: mail@ombudsman.wa.gov.au Phone: 08 9220 7555 Freecall: 1800 117 000 (toll free for country and interstate callers) Facsimile: 08 9220 7500 Postal: Ombudsman Western Australia, PO Box Z5386 St Georges Terrace PERTH WA 6831 Pacific Region Ombudsman Offices Ombudsman of the Cook Islands Website: http://www.whupi.com/ombudsman/ Email: complaints@ombudsman.gov.ck Phone: (682) 20 605 Fax: (682) 21 605 Postal: PO Box 748, Avarua, Rarotonga, Cook Islands The Ombudsman of Hong Kong Website: http://www.ombudsman.hk Email: enquiry@ombudsman.hk Phone: (852) 2629 0555 Fax: (852) 2882 8149 Postal: G.P.O. Box No. 3300, Hong Kong New Zealand Ombudsman Website: http://www.ombudsman.parliament.nz Email: info@ombudsman.parliament.nz Phone: 0800 802 602 (+64 4 4739533) Fax: (04) 471 2254 Postal: PO Box 10152, Wellington 6143 Ombudsman Commission of Papua New Guinea Website: http://www.ombudsman.gov.pg Email: ombudspng@ombudsman.gov.pg Phone: (675) 308 2600 / 308 2620 Toll Free: (675) 1801800 Fax: (675) 320 3211 Postal: Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831 PORT MORESBY 121National Capital District, Papua New Guinea Office of the Ombudsman Samoa Website: http://ombudsman.gov.ws/ Email: info@ombudsman.gov.ws Phone: +685 25394 Fax: (685) 2186 Postal: Apia Central Bank Building Level 5 Office of the Ombudsman of Solomon Islands Email: ombudsman@solomon.com.sb Phone: (677) 28135 / (677) 28625 Fax: (677) 28626 Postal: PO Box 535, Honiara, Solomon Islands The Control Yuan Website: http://www.cy.gov.tw/mp.asp?mp=21 Email: cymail@ms.cy.gov.tw Phone: :(+886) 2-2341-3183 Fax: Fax:(+886) 2-2341-0324 Postal: No.2, Sec. 1, Zhongxiao E. Rd., Taipei City 10051, Taiwan (R.O.C.) Commissioner for Public Relations of the Kingdom Of Tonga Email: primzolta@yahoo.com.au Phone: 00 (676) 26980 or (676) 26 981 Fax: (676) 26 982 Postal: Commission for Public Relations, Lavinia Road, NUKU’ALOFA TONGA Office of the Ombudsman- Republic of Vanuatu Email: ombud.vt@vanuatu.com.vu Phone: (+678) 27200 Fax: (+678) 27140 Postal: Office of the Ombudsman, Private Mail Bag 9081, Port Vila, Vanuatu
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2015-11-04Government agencies
Ombudsmen engage with agencies to improve public administration in various ways, not just through resolving and investigating complaints.
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2015-11-04Journalists
To ensure a consistent and professional approach, it is important that the office speaks with one official public voice.