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2021-02-24European Ombudsman strategy – 'Towards 2024'
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2023-05-24
Dutch National Ombudsman - Summary - Annual report 2022 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2011 - EN
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2023-05-17
CoE - Commissioner's report - Human rights by design - EN
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2022-07-12
Defensoría del Pueblo - Annual Report 2021 - ES
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2020-09-09
Croatian People's Ombudswoman - NPM Report 2019 EN
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2022-10-18
North American Region: Regional By-laws (as of October 2022) - EN
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2017-08-16
Kosovo - Ombudsperson Institution - A compliation of reports addressed to the relevant authorities in 2016 - EN
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2015-11-04Receiving and assessing complaints
How complaints are received and assessed can vary depending on a number of factors, including the jurisdiction of the Ombudsman, the agencies and other parties involved, the actions that the complainant has already taken, and the complainant’s desired intended outcome.
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2019-05-09
OPCAT Report 2019 on Hawke´s Bay Regional Prison
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2023-11-02
NSW Child Death Review Team Annual Report 2022-23 tabled
On 30 October 2023, the NSW Ombudsman and Convenor of the NSW Child Death Review Team (CDRT) Paul Miller tabled the NSW Child Death Review Team Annual Report 2022-23 in Parliament.
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2017-05-31
European Ombudsman - Annual Report 2011
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2022-02-21
AROC Webinar on complaint handling
In an ongoing needs assessment, the African Ombudsman Research Center (AORC) has identified complaint handling as one of the training priorities required by African Ombudsman. In responding to this need, AORC will offer a webinar on “Complaint Handling” for African Ombudsman and their staff on 8 March 2022. Save the date.
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2018-07-03
Denmark - Parliamentary Ombudsman - Annual Report 2017 - EN
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2021-03-03
Greek Ombudsman – Return of third country nationals – Special Report 2016 - EN
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2021-03-09
Defendeur des Droits - Inégalités d'access aux droits et discriminations en France. Contributions de Chercheurs à l'ênquete du Défenseur des droits - tome 1 - FR
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2022-11-04
AORC/IOI Webinar - Dealing with Challenging Behaviour - Invitation & Speaker Information
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2022-07-05
Asian Region - Regional By-laws (June 2022)
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2021-03-15
Latvia - Ombudsman - Annual Report 2018 (Summary) - EN
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2022-02-07
Federal Ombudsman - Annual Report - 2009 - Highlights - EN