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2016-11-07Aberystwyth University Hosts Ombudsman Seminar
The Ombudsman community and stakeholders came together at a seminar at Aberystwyth University.
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2016-11-07
Special Report on Fight against Discrimination, Its Prevention and Situation of Equality
On October 25, 2016, the Public Defender of Georgia presented a special report on Combating and Preventing Discrimination and the Situation of Equality.
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2016-11-07
Ombudsperson for Quebec Raymonde Saint-Germain named senator
The Ombudsperson for Quebec, Madam Raymonde Saint-Germain, is one of the six new independent senators whom Canadian Prime Minister Justin Trudeau recommended to the Governor General of Canada on November 2, 2016, for nomination.
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2016-01-22Norway - Annual Report 2012 (Summary) EN
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2017-03-03
Déclaration de Grand-Bassam (Fr)
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2017-03-03
Declaration of Grand-Bassam (Eng)
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2016-11-04
Ombudsman reports on first year of expanded mandate
Ontario Ombudsman Paul Dubé has released the first annual report of his office’s new, expanded mandate, which was doubled in the past year to include more than 1,000 public sector organizations – provincial government bodies, municipalities, universities and school boards.
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2017-06-29
australia commonwealth-om logo june-2017
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2017-06-29
Public Defender presents annual NPM Report
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2016-11-03
Ombudsman report reveals – complaints about avoidable deaths not dealt with properly
The Parliamentary and Health Service Ombudsman’s report published today (31) contains 100 cases it has resolved. They include complaints about avoidable deaths, GP out-of-hours care, delayed cancer diagnosis, poor hospital discharge and incorrect medicine dosage being given to patients.
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2016-11-02
Ombudsman presents first issue of Network in Focus
The European Ombudsman, Emily O’Reilly, is pleased to present the first issue of Network in Focus, the annual newsletter of the European Network of Ombudsmen.
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2016-11-02
20th Anniversary of the Ombudsman's Award of the Office of the Ombudsman Hong Kong
The Ombudsman, Ms Connie Lau, reminded Government departments and public organisations at the 20th Presentation Ceremony of The Ombudsman’s Awards today (October 27) “to stand in other people’s shoes and show empathy” in order to keep abreast of changes and meet public expectations in an ever-progressing society.
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2016-11-02
Improving public services with systemic and own motion investigations
People are often relcuctant to come forward to the Ombudsman because they fear negative consequences. Therefore, it is important that an Ombudsman is able to undertake investigations on his or her own initiative. On occasions, the Ombudsman will be made or become aware of possible maladministration where no complaint has been made. Such investigations often consider systemic issues and ensure that the Ombudsman can be effective in tackling poor administration and improving public services.
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2017-02-28
New Zealand Ombudsman - Quarterly Review - Summer 2017
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2017-02-28
Status of Veterans Ombudsman recommendations
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2016-10-31
Victorian Ombudsman tabled Ombudsman enquiries on why informal resolution matters
Senior citizens unable to file statements online, a ratepayer charged over $7,000 to remove a tree, and the worried mother of a prisoner are just some of the members of the public Victorian Ombudsman staff deal with every day.
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2016-10-31
Commonwealth Ombudsman’s inquiry into building and construction industry
In September 2016, the Senate passed a Bill proposing to re-establish the Australian Building and Construction Commissioner and to continue the existence of the body known as the Office of the Fair Work Building Industry Inspectorate under the name of the Australian Building and Construction Commission (ABCC). The Bill proposes a potentially broadened scope for the Ombudsman’s reviews of the exercise of coercive powers to gather information.
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2015-10-15
Ombudsman of the Gambia - Annual Report 2013 - EN
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2015-08-06
Human Rights Defender - Annual Report 2014 - Summary EN
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2017-06-23
Panel discussion moderated by the IOI General Secretary
