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2014-12-10Ombudsman welcomes historic expansion of mandate
Ontario Ombudsman André Marin today welcomed the historic passage of a new law that will allow his office to investigate complaints about municipalities, universities and school boards for the first time.
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2014-12-10
Ombudsman presents fifth newsletter
The Portuguese Ombudsman released its fifth newsletter informing about the office's activities in November.
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2014-12-10
Complaints against HSE centres can be made to the Ombudsman
Ombudsman, Peter Tyndall reminded the public that his office can examine complaints about the HSE and all HSE-run centres, including nursing homes. This follows the shocking scenes in the RTE report on Áras Attracta in County Mayo.
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2014-12-03
Ontario must crack "code of silence" among correctional officers involved in use of excessive force
Ontario Ombudsman André Marin called on the Ministry of Community Safety and Correctional Services to crack the pervasive “code of silence” under which some guards in the province’s correctional institutions use excessive force against inmates and conspire to cover it up.
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2014-12-03
L'Ontario doit briser "la loi du silence" parmi les agents correctionnels impliqués dans le recours à une force excessive
L’Ombudsman de l’Ontario, André Marin, a demandé aujourd’hui au ministère de la Sécurité communautaire et des Services correctionnels de briser l’omniprésente « loi du silence », grâce à laquelle certains gardiens d’établissements correctionnels de la province recourent à une force excessive contre les détenus et conspirent pour camoufler leurs actes.
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2014-12-02
Celebration of 25th Jubilee from adoption of Convention of the Rights of the Child
A celebration of the 25th year from the adoption of the Convention on the rights of the child was hosted by UNICEF in cooperation with the Ombudsman in Skopje. At the celebration the new interactive online game about the Convention on the rights of the child, which was produced by UNICEF, was promoted. Through this game children can learn about their rights and the mechanisms for their protection.
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2014-12-01
Ombudsman probes government regulation of rehabilitation transport services to persons with mobility difficulties
The Ombudsman, Ms Connie Lau, declared today a direct investigation into the Administration’s implementation of the policy formulated in 2007 on provision of special transport services to persons with disabilities who cannot use public transport, and any measures against unauthorised operations of rehabilitation transport services to protect the safety and interests of persons with disabilities.
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2014-11-27
Poor communication, errors in diagnosis and poor treatment tops the list of hospital complaints investigated by the Ombudsman
A report has revealed that the top three reasons for hospital complaints investigated by the Ombudsman Service were poor communication, errors in diagnosis - including delays in diagnosis, misdiagnosis and failure to diagnose - and poor treatment.
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2014-11-26
Tri-lingual seminar on the role of Ombudsman in Providing Administrative Justice to the People of Sindh
Awareness about the role of Ombudsman among the people, specially the people of far-flung rural areas is of paramount importance as it facilitates the expeditious and inexpensive justice at grass root level.
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2014-11-26
Dissertation on International Ombudsing – Navigating discursive channels
The IOI is pleased to present a dissertation on “International Ombudsing: Navigating discursive channels” submitted by C. McKenna LANG for the degree of Doctor of Philosophy at the Taos Institute, Tilburg University with a view to acknowledge the work of practitioners and to consider shared ideas and different angles of analysis to enhance the dialogue.
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2014-11-20
Radical complaint handling drive initiated by leading health and social care organisations
Patients and service users have described their expectations for good complaint handling across health and social care in new research published today by the Parliamentary and Health Service Ombudsman, the Local Government Ombudsman and Healthwatch England.
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2014-11-20
25e anniversaire de la Convention relative aux droits de l’enfant
Le Conseil d’administration de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) a adopté, lors de sa réunion de Sofia le 8 octobre dernier, une déclaration sur les droits de l’enfant.
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2014-11-19Provincial Ombudsman Balochistan: CV Ombudsman Wasay Tareen
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2014-11-11
Commonwealth Ombudsman releases report on government complaint handling
Government agencies are more focused on resolving complaints and meeting customer expectations than they were 20 years ago, but they still need to improve.
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2014-11-04
FRA publishes report on Roma survey results
Three new reports just published by the EU Agency for Fundamental Rights (FRA) focus on different thematic areas of its Roma survey.
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2014-11-04
Series on 'Ombudsmen in Latin America'
The 'TPA Initiative' has recently released the series ‘Ombudsmen in Latin America’, which includes three case studies of the Peruvian Ombudsman, the Argentinean Ombudsman and the Uruguayan National Institution of Human Rights.
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2014-11-04
Ombudsman orders transfer of family pension in favour of the complainant
A complainant approached the Provincial Ombudsman Sindh, Mr. Asad Ashraf Malik, for transfer of Family Pension in the complainant's name. Ombudsman Sindh issued directives to the authorities concerned to initiate an enquiry into the case.
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2014-10-31
Memorandum of Understanding between ILO and IOI (POR)
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2014-10-30
FRA publishes paper on forced marriages
Concerted legal and practical efforts are needed from the EU and its Member States to help combat forced marriage, finds a new paper by the EU Agency for Fundamental Rights (FRA). While it is difficult to calculate how many people are victims, this paper outlines different actions to address this particular form of gender-based violence.
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2014-10-24
Ombudsman finds children at risk in poorly monitored unlicensed daycares
Ontario Ombudsman André Marin called on the province to take urgent action to protect children in unlicensed daycares, after his latest investigation revealed systemic government ineptitude that has put them at risk for years.