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2015-01-29Ombudsman long-term care investigation will look at accountability, standards and how concerns are addressed
In a letter to Minister of Health, Dustin Duncan, Ombudsman Mary McFadyen reported yesterday that her Office is making progress with its investigation into the adequacy of care at the Santa Maria Senior Citizens Home.
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2015-01-26Workshop Announcement - Designing Consumer Redress: Making Redress Accessible for Consumer-Citizens
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2015-01-23
Results of recent surveys available
The IOI’s European Region carried out two surveys among its members. One survey focused on “Own Initiative Investigations” and the other one dealt with the “Implementation of the ADR Directive”, i.e. the EU’s Alternative Dispute Resolution Directive.
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2015-01-23
Survey Results: Own Initiative Investigations
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2015-01-23
Survey Results: Implementation of the ADR Directive
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2015-01-22
The Impact of Ombudsman Investigations on Public Administration
The Toronto Ombudsman, in collaboration with Ryerson University, a North American advisory committee, and the International Ombudsman Institute, has completed a groundbreaking project: The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide.
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2015-01-22
Upward trend in complaints broken - number of inspections increased
The number of complaints received by the Parliamentary Ombudsman of Finland no longer increased last year as the Ombudsman received slightly more than 4,600 complaints.
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2015-01-21
Sindh Ombudsman orders Sindh employees social security institution for payment
A complainant approached the Provincial Ombudsman of Sindh stating that a cheque issued by the management of Kulsoom Bai Valika Social Security Institution Hospital towards the supply of some material by her firm was dishonored.
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2015-01-21
Prof. Irena Lipowicz - CV
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2015-01-20
Jorge Cardona, member of the UN Committee on the Rights of the Child visits the Spanish Ombudsman Institution
Jorge Cardona, the Spanish member of the UN Committee on the Rights of the Child visited the headquarters of the Ombudsman.
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2015-01-14
Parliamentary and Health Service Ombudsman calls for feedback to develop service charter
The Parliamentary and Health Service Ombudsman Service is today calling on past, present and future service users and the organisations it investigates to provide feedback on its service to help develop its service charter.
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2015-01-14
CHRAGG gets new Chairman
The President of the United Republic of Tanzania, H.E Dr. Jakaya Mrisho Kikwete has recently appointed Hon. Bahame Tom Mukirya Nyanduga as the new Chairman of the Tanzania Commission for Human Rights and Good Governance (CHRAGG).
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2015-01-09
Statement of Solidarity with France
On behalf of IOI Europe, the Ombudsman and Regional President Peter Tyndall issued a "Statement of Solidarity with France".
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2015-01-08
Ombudsman orders revenue department for reimbursement of medical charges
A complainant approached Mr. Asad Ashraf Malik, the Provincial Ombudsman of Sindh (Pakistan), stating that the Revenue Department was not reimbursing the medical charges he was entitled to under the rules.
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2015-01-08
A Jordan Ombudsman Bureau with enhanced capacity
The World Bank is mainstreaming citizen engagement through - among other things - supporting the development of Grievance Redress Mechanisms (GRMs), which are used by Ombudsman Institutions as a vehicle to enhance citizen voice and government responsiveness in order to advance citizen-centered governance.
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2014-12-23
Tax reform includes Spanish Ombudsman’s recommendations
The Ombudsman of Spain, Soledad Becerril, has welcomed the fact that the tax reform approved by the lower chamber of Parliament includes recommendations made by the Institution. Accordingly, it moderates the tax hike on the sale of used homes and keeps in place the abatement coefficients that reduce the capital gains tax on the sale of properties, when the value of the sale does not exceed €400,000.
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2014-12-22
APT publishes manual for monitoring immigration detention
Today the use of immigration detention as a migration management tool is on the rise in a large number of countries. The detention of asylum-seekers and migrants represents a growing human rights challenge worldwide. The Association for the Prevention of Torture (APT) therefore produced a practical manual on monitoring immigration detention, which is now available online.
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2014-12-16
Being trans in the EU - comparative analysis of the EU LGBT survey data
Trans persons, or those whose gender identity and/or gender expression differs from the sex assigned them at birth, face frequent discrimination, harassment and violence across the European Union (EU) today. A report published by the European Union Agency for Fundamental Rights (FRA) examines issues of equal treatment and discrimination and analyses data on the experiences of trans respondents from the EU LGBT survey.
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2014-12-16
Emily O'Reilly re-elected as European Ombudsman
The European Ombudsman, Emily O'Reilly, has been re-elected by the European Parliament with 569 votes in favour out of 678 MEPs voting. Her mandate will last for five years.
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2014-12-11
Recomendaciones de la Defensoría del Pueblo para realizar compras por internet
Por su comodidad, agilidad y rapidez las compras realizadas a través de internet son una opción cada vez más utilizada cuando se busca adquirir bienes y servicios. Es por ello que la Defensoría del Pueblo de la provincia de Santa Fe desea brindar recomendaciones a fin de que los derechos de los consumidores no sean vulnerados al utilizar esta modalidad.