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2022-04-13Ombudsman of Hong Kong examines Education Bureau’s monitoring of boarding sections of schools for children with intellectual disabilities
The Ombudsman, Ms Winnie Chiu, on 7 April announced the launch of a direct investigation to examine the monitoring of boarding sections of schools for children with intellectual disabilities by the Education Bureau (“EDB”).
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2021-04-13
New Best Practice Paper on how to deal with challenging behaviour
Ombudsman staff who investigate complaints often say the hardest part of the job is handling the behaviour of some of the people who use their services. They may be angry, frustrated, or distressed; occasionally, they even may demonstrate threatening behaviour. Issue 6 of the IOI’s Best Practice Paper series provides guidance to help complaint handlers deal with such challenging behaviour and improve their service.
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2021-02-25Finland - Parliamentary Ombudsman - Annual Report 2014 - Summary - EN
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2022-03-17
Whistleblower Awareness Day Acknowledges Employee Courage
March 24, 2022 is Whistleblower Awareness Day. It’s a day for recognizing how difficult and yet how important it is to speak up if you are concerned about a possible wrongdoing in your workplace. Saskatchewan’s Public Interest Disclosure Commissioner, Mary McFadyen said, “I want to acknowledge the role of whistleblowers, particularly in the public sector, for having the courage to speak up if they think something is seriously wrong at work.”
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2022-01-24
Defensor del Pueblo - NPM Annual Report Summary 2019 - EN
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2021-05-27
PHSO Study: The art of Ombudsman - leadership through international crisis (May 2021)
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2022-03-22
Ombudsman Thailand presents executive summary of Annual Report 2021
During the 2021 financial year, the Ombudsman received a total of 4,866 complaints. After fact-finding, decisions and recommendations to relevant government agencies were issued on 2,675 of these complaints. The remaining 2,191 complaints are still under investigation.
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2021-12-14
Local Government Ombudsman - Annual Report 2020/2021 EN
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2021-12-14
Local Government Ombudsman - Annual Report 2019/2020 EN
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2022-04-19
Public Interest Disclosure Commissioner - Annual Report 2021 - EN
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2022-04-19
Public Interest Disclosure Commissioner - Annual Report 2021 - EN
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2021-11-17
Rapport annuel : Santé mentale des enfants - le droit au bien-êtra
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2021-04-23
People’s Advocate Position With Regard To The Large Number Of Personal Data Of Albanian Citizens Compromised For Political Purposes
Given the concerns of a large number of citizens regarding allegations of the collection and use of their personal data by a political entity, specifically the Socialist Party of Albania, the Institution of the People's Advocate states that obtaining and using personal data of citizens by any political party is illegal, unless the citizens themselves have given a special written authorization for their use for the permitted purpose, or for other concrete cases provided by the legislation in force.
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2022-04-22
Catalan Ombudsman publishes 2021 Annual Report
The Catalan Ombudsman has published the 2021 Annual Report which includes all the activity carried out by the institution and highlights the most significant actions for each area in a year marked again by different waves of the Covid-19 pandemic, with the consequent effects not only on the healthcare system, but on a wide range of rights and the economic activity of the country.
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2022-04-28
Ombudsman Hong Kong announces results of investigation into management of waste separation bins
The Ombudsman, Ms Winnie Chiu, today (28 April) announced the completion of a direct investigation into the management and effectiveness of waste separation bins, and made six recommendations for improvement to the Environmental Protection Department (EPD).
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2022-01-24
Defensor del Pueblo - NPM Annual Report Summary 2020 - EN
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2022-04-19
Ombudsperson publishes Annual Report 2021
The Ombudsperson Institution of Kosovo published the Annual Report 2021. This annual report describes the general situation of human rights in Kosovo and the activities of our institution in protecting and promoting human rights for the period from 1 January - 31 December 2021.
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2021-09-02
Questionnaire on the Role of the Ombudsperson in Advancing the Rights of the Elderly in an Age of Longevity - EN
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2021-02-23
Ombudsman for Bermuda - Annual Report 2014 - EN
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2021-11-29
Defensor del Pueblo / NPM - Gender and Prison - Extract Annual Report 2020