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2017-12-18SPSO publishes thematic report on learning from complaints
The Scottish Public Services Ombudsman (SPSO) published its second thematic report on “Making Complaints Work For Everyone”. The report focuses on the impact of complaints on staff who have been complained. It identifies the causes of negative staff experiences of complaints, and offers a number of resources that can help prevent these difficulties whilst ensuring that the rights of the service user are properly observed.
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2017-12-13
Ombudsman report on unauthorized access to personal health information at Manitoba Health, Seniors and Active Living
Manitoba Ombudsman has released a report under the Personal Health Information Act (PHIA) related to unauthorized access to personal health information in the databases of the Provincial Drug Program (PDP) branch within Manitoba Health, Seniors and Active Living (MHSAL).
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2017-12-13
Sustainability of Victoria’s child protection system put at risk by treatment of kinship carers
The Victorian Ombudsman has tabled an investigation into the financial support provided to kinship carers, finding that the Department of Health and Human Services failed to act in the best interests of some of Victoria's most disadvantaged children by neglecting kinship carers. Tabling her report in the Victorian Parliament today, Ombudsman Deborah Glass said her investigation has exposed “an alarming weakness in our child protection system”.
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2017-12-13
Se presentó la segunda maratón de la Defensoría del Pueblo de Santa Fe
Este año la actividad lleva como consigna “Por la educación vial”. La largada se realizará el próximo domingo a las 8 horas desde la rotonda grande de la costanera este. La inscripción puede realizarse a través de www.defensoriasantafe.gob.ar
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2017-12-13
REMINDER: Best Practice Paper on securing effective change
Guided by the objective to provide Ombudsman institutions worldwide with best practice papers on Ombudsman-related topics, the IOI is pleased to circulate a draft of the 2nd Issue on “Securing effective change – how to make recommendations that bring about sustainable improvement to public administration” to the wider membership for comments, remarks and input.
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2017-12-13Résumé du curriculum vitae de madame Saran Sérémé Séré - Médiateur du Faso
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2017-12-13
IOI Best Practice Paper - Issue 2 - Circulation Draft for Feedback
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2017-12-11
Première conférence commune entre l’AOMF et l’APF à Tunis
Les membres de l’Assemblée parlementaire de la Francophonie (APF) et de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) ont tenu leur première conférence commune les 23 et 24 novembre dernier à Tunis (Tunisie).« Une réunion fondatrice d’un combat commun pour le droit et pour la démocratie » selon les mots de M. Toubon, Défenseur des droits de France et Secrétaire général de l’AOMF.
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2017-12-07
Dissemination of IOI Statement by the Office of the Public Defender of Georgia
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2017-12-06
Asian Region elects new Director
The Asian Region of the IOI held an electronic ballot to fill the vacant position of one Asian Director on the IOI Board of Directors. Ms Un-Jong Pak, Chairperson of the Anti-Corruption & Civil Rights Commission in Korea, received the highest number of votes and was therefore declared elected as new Asian Director.
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2017-12-05
IOI issues statement of support for Public Defender
On behalf of IOI community, IOI President Peter Tyndall and IOI Secretary General Kräuter issued a statement of solidarity with the Office of the Public Defender of Georgia.
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2017-12-04
Investigation into the management of maintenance claims against public housing tenant
As a result of a number of complaints to the Ombudsman and wider community concern, the Ombudsman conducted an investigation into the Department of Health and Human Services' Office of Housing's processes for determining and pursuing maintenance debts against public housing tenants. The investigation found that many public housing tenants were charged thousands of dollars for the repair of damaged public housing, even when there was no evidence they caused the damage. The investigation also found that the department was wasting public resources and breaching its responsibility as a Model Litigant by making unreasonable demands for cost recovery and pursing claims to the Victorian Civil and Administrative Tribunal.
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2017-11-30
Concern about routine strip searching and high incidence of force and restraint in women’s prison
Female prisoners in Victoria’s main women’s prison are being routinely strip searched, in what Ombudsman Deborah Glass has described as a “humiliating, degrading and undignified practice”. Tabling the Implementing OPCAT in Victoria: report and inspection of the Dame Phyllis Frost Centre in Victorian Parliament, Ms Glass said an independent inspection had uncovered some serious issues.
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2017-11-29
Responsibility to protect – guidelines for NHRIs and Ombudspersons
The Special Adviser of the United Nations Secretary-General on the Responsibility to Protect, Mr. Ivan Simonovic, shared a document on "Accountability for Atrocity Crimes Prevention: Implementation Guidance for National Human Rights Institutions and Ombudspersons" with the International Ombudsman Institute (IOI).
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2017-11-27
Laying the foundation for administrative justice
The Office of the Commission on Administrative Justice (Ombudsman) presents its first end of tenure report. Divided into seven chapters, the report presents key milestones and achievements and addresses specific areas. It provides background information on the Ombudsman concept, its philosophy and origin together with the history of the Kenyan Ombudsman.
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2017-11-27
Control Yuan defiende el derecho a la educación de los estudiantes de zonas rurales
La intensificación del proceso de urbanización en años recientes, ha motivado la escasez de recursos didácticos para los estudiantes de las zonas rurales, abriendo aún más la brecha entre las zonas rurales y las zonas urbanas. Por este motivo, el Yuan de Control (YC) inició una investigación sobre los problemas de la educación en zonas rurales, la situación de los recursos asignados y su eficacia.
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2017-11-24
ioi-organigramm es
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2017-11-16
Chief Ombudsman issues opinion on seclusion complaint
New Zealand’s Chief Ombudsman Peter Boshier has released his final opinion on the complaint concerning the seclusion of a child at Ruru Specialist School. He underlined that the family had been let down by the school and education agencies, and acknowledged the subsequent changes to legislation that prohibit the use of seclusion in any New Zealand school.
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2017-11-15
NSW Ombudsman tabled progress report on water compliance and enforcement
The Acting NSW Ombudsman Professor John McMillan tabled a progress report in Parliament today on his investigation into water compliance and enforcement. Water is a vital public asset. It is also a scarce public resource in Australia. Regulating how water can be accessed and used is a matter of intense public interest.
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2017-11-09
Prestation de serment de Madame Saran SERE/SEREME, Médiateur du Faso
C'est en présence des plus hautes autorités du pays, Messieurs le Président du Faso et le Premier ministre, des présidents d'Institutions et des membres du gouvernement que le nouveau Médiateur du Faso, Madame Saran SERE/SEREME a prêté serment devant le président du Conseil du Constitutionnel entouré de ses membres.