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2015-11-06International Conference - Human Rights and the Ombudsmen (Belfast, May 2016)
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2015-11-06
Ombudsman Victoria: Investigation into rehabilitation and reintegration of prisoners in Victoria (Sep. 2015) - EN
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2015-11-05Ombudsman launches investigation into handling of workers compensation claims
The Victorian Ombudsman has commenced an ‘own motion’ investigation into the management of workers compensation claims in Victoria.
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2015-11-05
Scottish Public Services Ombudsman publishes Annual Report 2014/2015
The Office of the Scottish Public Services Ombudsman published its 2014-15 annual report. It charts another year of achievement for the SPSO. We handled a record number of complaints about public services, and further improved our productivity and the quality of our service. We helped almost 5,600 people, providing independent advice and support and looking into the issues people brought us where we could. Our investigations led to over 1,400 recommendations for improvement to public services.
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2015-11-04
Government agencies
Ombudsmen engage with agencies to improve public administration in various ways, not just through resolving and investigating complaints.
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2015-11-04
Journalists
To ensure a consistent and professional approach, it is important that the office speaks with one official public voice.
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2015-11-04
Members of Parliament
The relationship between the Ombudsman and Parliament will depend on the office’s enabling legislation and the structure of government.
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2015-11-04
Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2015-11-04
Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.
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2015-11-04
Risk management
Standard ISO 31000:2009 Risk Management – Principles and guidelines defines risk as the ‘effect of uncertainty on objectives’. It is important that Ombudsman offices have policies and procedures in place to identify, assess, manage/mitigate and monitor a range of risks, and that these are reviewed and evaluated at appropriate intervals.
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2015-11-04
New functions and a growing office
Communities are demanding a greater level of transparency and accountability from government as well as those delivering services that were once the responsibility of the public sector. In looking for additional accountability mechanisms, governments often first look to existing mechanisms, such as Ombudsmen, that are trusted, effective and where the additional oversight functions are comparatively inexpensive to implement.
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2015-11-04
Strategic and business planning
Strategic and business planning is an important part of an office’s corporate governance framework. Its purpose is to continuously improve the office’s outward-facing and inward-facing services by establishing a set of clearly defined expectations and outcomes.
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2015-11-03
Ombudsman Hong Kong commends positive attitudes towards complaint management
On 29 October 2015, Hong Kong Ombudsman Connie Lau, announced at the 19th Ombudsman’s Awards Presentation Ceremony that the Immigration Department (ImmD) has won this year’s Grand Award, while the Correctional Services Department (CSD) and the Legal Aid Department (LAD) are the runners-up. Individual awards were given to 50 public officers for their outstanding performance in providing quality customer service. More than 200 guests from various government departments and public organisations attended the annual presentation ceremony.
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2014 - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2011 - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2012 - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2013 - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2008 - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2009 - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2007 - EN