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2025-03-21La ineficacia de la Administración frena el progreso social de Cataluña
El 18 de marzo de 2025, la síndica de greuges de Cataluña, Esther Giménez-Salinas, acompañada por su adjunto general, Jordi Palou-Loverdos, entregó al presidente del Parlamento catalán, Josep Rull, el Informe anual de la institución correspondiente al año 2024. Este informe concluye que la eficacia de la Administración catalana debe mejorar, y es que la ineficacia genera desconfianza en las instituciones, afecta a la calidad de vida de las personas, amenaza la sostenibilidad del estado del bienestar, frena el ascensor social y obstaculiza el desarrollo económico.
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2025-03-21
Ombudsman announces results of direct investigation operation into Housing Department’s handling of illegal parking in public housing estates
On 13 March 2025, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the Housing Department ("HD")'s handling of illegal parking in public housing estates, and made 12 recommendations for improvement to the HD.
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2025-03-21
Office of the Ombudsman urges women politicians to report injustices
The Office of the Ombudsman has asked women running in the September 2025 General Elections to report any forms of injustices faced in the election process. The Director of Investigations and Research, Ms Martha Kwengwere, said this during a two-day capacity building training aimed at empowering female aspirants for the positions of Member of Parliament and Ward Councilors from the Central Region at Sunbird Capital Hotel, Lilongwe.
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2025-03-21
Lost in Translation: An Overview report by NIPSO on the provision of Interpretation Services in GP Practices
On 20 March 2025, the Northern Ireland Public Services Ombudsman (NIPSO) published the first in a series of Overview Reports which review issues that are creating potential barriers to accessing healthcare. The report ‘Lost in translation’ provides an overview assessment of the provision of Interpretation Services in GP Practices – for patients who are not proficient in English.
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2025-03-21
SPSO Launches New Interactive Complaints Map
The Scottish Public Services Ombudsman has launched the first phase of an interactive map. This shows the number of complaints closed in 2022-23 for each Local Authority area in Scotland across the sectors it oversees, mapped against measures of deprivation.
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2025-03-21
Local Ombuds Institutions and Human Rights
Kindly click here to read about the National Ombudsman of the Netherlands and IOI European Regional President Reinier van Zutphen’s visit to the Council of Europe in Strasbourg together with other local ombuds institutions from the Netherlands.
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2025-03-14
Parliamentary Ombudsman addresses Social Justice Conference in Parliament
The Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, addressed a conference on Social Justice held in Parliament, a yearly event on the initiative of the Hon. Ivan Bartolo, M.P., which was presided over by the Speaker of Parliament, Angelo Farrugia.
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2025-03-14
Primeras condonaciones de las deudas por los pagos indebidos de la renta garantizada de ciudadanía
La síndica de Greuges de Cataluña espera que la medida se extienda en breve a todas las personas que se encuentran en la misma situación.
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2025-03-14
Falta de supervisión en el mantenimiento de puentes: el Yuan de Control propone medidas correctivas a la Administración de Turismo del Ministerio de Transporte
Con el fin de cumplir las regulaciones de la Instrucción Administrativa para la Gestión y Mantenimiento de Puentes del Yuan Ejecutivo, la Administración de Turismo del Ministerio de Transporte ha implementado mecanismos de mantenimiento y supervisión de puentes con arreglo a la Instrucción Administrativa para la Gestión y Mantenimiento de Puentes en Áreas Escénicas. Sin embargo, no ha desempeñado de manera adecuada sus funciones de supervisión y evaluación. El Comité de Transporte y Adquisiciones del Yuan de Control aprobó el informe de investigación el 11 de febrero de 2025, proponiendo medidas correctivas a la Administración de Turismo.
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2025-03-14
Sindh Ombudsman Institution takes stock of its brand ambassador program launched to provide accessibility to the general public
The Brand Ambassador program at universities has been initiated through the Regional Subsidy program of the International Ombudsman Institute (IOI) in 2022-23 in order to foster a deeper understanding of the mandate and scope of the Sindh Ombudsman Institute and to inform the student-community and general public about its availability for the dispensation of administrative justice and speedy redressal of their complaints, particularly in remote and far flung areas.
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2025-03-14
AORC Webinar - Showcasing Children Ombudsman - Championing Children’s Rights in 2025
Join the African Ombudsman Research Centre, the research and training arm of the African Ombudsman and Mediators' Association, for their insightful webinar on Advocating for Children's Rights in 2025, with a special focus on Specialized Ombudsman Offices for Children. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 25 March 2025 at 10 am (GMT+2). Kindly click here for the official invitation and additional information on the speakers.
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2025-03-14
New Secretary General Bernhard Achitz takes office
On 10 March 2025, Mr. Bernhard Achitz took office as the new Secretary General of the International Ombudsman Institute. He succeeds Gaby Schwarz in this important role and is looking forward to continuing the important work and services, which the IOI provides to its members around the world. He thanks Ms. Schwarz for her strong commitment and service to the IOI.
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2025-03-14
El nuevo Secretario General Bernhard Achitz tomó cargo
El 10 de marzo de 2025, el Sr. Bernhard Achitz asumió el cargo de Secretario General del Instituto Internacional del Ombudsman. Sucede a Gaby Schwarz en este cargo y espera continuar con el importante trabajo y los servicios que el IIO presta a sus miembros en todo el mundo. Agradece a la Sra. Schwarz su firme compromiso y servicio al IOI.
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2025-03-14
Le nouveau Secrétaire général Bernhard Achitz prend ses fonctions
Le 10 mars 2025, M. Bernhard Achitz a pris ses fonctions de nouveau Secrétaire général de l'Institut International de l'Ombudsman. Il succède à Gaby Schwarz à ce poste important et se réjouit de poursuivre le travail et les services importants que l'IIO fournit à ses membres dans le monde entier. Il remercie Mme Schwarz pour son fort engagement et service à l'IIO.
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2025-03-06
Control Yuan Members Inspect Kinmen County, Address Remote Island Issues on Healthcare, Inter-Island Transportation, and Youth Entrepreneurship
Control Yuan (CY) members Lai Chen-Chang and Lin Yu-Jung conducted a circuit supervision and inspection in Kinmen County from January 8 to 10, 2025. In addition to receiving people’s complaints at the County Government’s office, they were briefed by county officials on local administration.
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2025-03-06
Provincial Ombudsman Khyber Pakhtunkhwa achieves highest target in number of complaints
In the year 2024, the Provincial Ombudsman Khyber Pakhtunkhwa recorded a significant surge in complaints, totaling over 5,348 cases with 4,043 complaints disposal - a notable increase from the previous year. This substantial rise in complaints filed with the Ombudsman Office indicates a growing awareness among the general public about their rights and the available avenues for redress.
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2025-03-06
Teresa Anjinho sworn in as new European Ombudsman
Kindly click here to read the oath speech of the new European Ombudsman, Ms Teresa Anjinho.
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2025-03-06
Ombudsman Ontario kicks off 50th anniversary year with Good Governance Awards
On 28 February 2025, the Ontario Ombudsman Paul Dubé announced a new award for public sector bodies that have demonstrated exemplary administrative practices – the Ombudsman’s Award for Good Governance – as part of his office’s 50th anniversary activities. Awards will be given to selected organizations in three areas of the Ombudsman’s mandate – provincial government bodies, broader public sector bodies (e.g., school boards, universities, children’s aid societies), and municipalities, he announced.
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2025-03-06
El Consejo de Ministros acuerda firmar el Protocolo 16 del Convenio Europeo de Derechos Humanos
El Síndic de Greuges de Cataluña llevaba pidiendo desde 2018 que se ratificara el Protocolo, dadas las consecuencias negativas que tenía no hacerlo.
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2025-03-06
Save the Date: Webinar on Children's Rights
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for their insightful webinar on Advocating for Children's Rights in 2025, with a special focus on Specialized Ombudsman Offices for Children. This event, organised in partnership with the International Ombudsman Institute (IOI), will take place on Tuesday, 25 March 2025 at 10 am (GMT+2).