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2017-12-18SPSO publishes thematic report on learning from complaints
The Scottish Public Services Ombudsman (SPSO) published its second thematic report on “Making Complaints Work For Everyone”. The report focuses on the impact of complaints on staff who have been complained. It identifies the causes of negative staff experiences of complaints, and offers a number of resources that can help prevent these difficulties whilst ensuring that the rights of the service user are properly observed.
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2017-05-31European Ombudsman - Annual Report 2016
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2018-07-17
Visite Médiateur dans les centres d'accueil des migrants
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2018-07-17
The Public Protector of Zambia and the Minister of National Guidance and Religious Affairs
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2018-07-17
China Ombudsman, Hong Kong - News on swimming pools
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2018-07-16
andorra om logo july-2018
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2017-12-14
Western Australia Ombudsman hosted 29th Australasian and Pacific Ombudsman Region Conference
Perth hosted international and interstate delegates from Ombudsman institutions in the Australasian and Pacific region in November 2017. The 29th Australasian and Pacific Ombudsman Region Conference was themed Connections in our Australasian-Pacific Region.
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2017-12-13
Ombudsman report on unauthorized access to personal health information at Manitoba Health, Seniors and Active Living
Manitoba Ombudsman has released a report under the Personal Health Information Act (PHIA) related to unauthorized access to personal health information in the databases of the Provincial Drug Program (PDP) branch within Manitoba Health, Seniors and Active Living (MHSAL).
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2017-12-13
Sustainability of Victoria’s child protection system put at risk by treatment of kinship carers
The Victorian Ombudsman has tabled an investigation into the financial support provided to kinship carers, finding that the Department of Health and Human Services failed to act in the best interests of some of Victoria's most disadvantaged children by neglecting kinship carers. Tabling her report in the Victorian Parliament today, Ombudsman Deborah Glass said her investigation has exposed “an alarming weakness in our child protection system”.
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2017-12-13
REMINDER: Best Practice Paper on securing effective change
Guided by the objective to provide Ombudsman institutions worldwide with best practice papers on Ombudsman-related topics, the IOI is pleased to circulate a draft of the 2nd Issue on “Securing effective change – how to make recommendations that bring about sustainable improvement to public administration” to the wider membership for comments, remarks and input.
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2016-10-05
World Conference / Conferencia Mundial /Congrès Mondial
11th IOI World Conference on “Evolution of Ombudsmanship” - online registration open until 25 October 2016! 11ª Conferencia Mundial del IIO bajo el lema “La Evolución del Ombudsman” - inscripción en línea abierta hasta el 25 de octubre de 2016! 11° Congrès Mondial de l’IIO sur le thème « L’Évolution dans le domaine de l’Ombudsman » - l'inscription en ligne est maintenant ouverte jusqu'au 25 octobre 2016!
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2018-07-13
Journées des réseaux institutionnels de la Francophonie
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2017-12-12
Study visit by Sorbonne International Administration Student Association
On 11 December 2017 a group of the Sorbonne International Administration Student Association visited the headquarters of the International Ombudsman Institute in Vienna. The purpose of the visit was to gain an insight into the functioning of this global organization. IOI Secretary General Günther Kräuter answered the many questions this interested study group posed.
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2017-12-12
Ombudsman Sindh commitment to ensure protection of citizen’s rights
Provincial Ombudsman Sindh Mr. Asad Ashraf Malik presented his institution’s 2016 Annual Report to Governor Sindh. The Report details a year’s work, reiterating its commitment to provide administrative justice and protection of citizens’ rights.
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2017-12-12
Ombudsman observes - mental health services in central region require extra efforts
On 5 December 2017, Malawi Ombudsman Martha Chizuma released a systemic report titled “Out of Sight, Out of Mind.” This is a report on an investigation into allegations of maladministration in the mental health service delivery and injustices on patients with mental disorders in the Central Region of Malawi.The full report is available here.
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2016-10-04
Informe sobre transparencia, acceso a la información pública y buen gobierno
Un año después de la entrada en vigor de la Ley de Transparencia, el Síndic de Greuges de Catalunya, Rafael Ribó, ha presentado al Parlament el primer informe de evaluación. El Síndic subraya que toda la información pública debe ser accesible para todos, que las administraciones deben ser transparentes y que las administraciones deben difundir entre la ciudadanía cuáles son sus derechos en materia de transparencia.
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2017-01-04
Special Report on State of Rights of Older Persons in daily Specialized Institutions (2015) - EN
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2017-12-11
Aage Thor Falkanger re-elected as Ombudsman
Norwegian Parliamentary Ombudsman Aage Thor Falkanger was re-elected for another term of four years by the Parliament in November 2017. The Ombudsman is appointed by the Norwegian Parliament to safeguard the rights of individual citizens in their dealings with the public administration.
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2017-12-11
New Public Defender starts performing her duties
On 8 December 8 2017, Ms Nino Lomjaria started performing her duties as the new Public Defender of Georgia. The Parliament of Georgia elected the sixth Public Defender for a five-year term on 30 November 2017.
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2017-12-11
Ombudsman presents research on inclusion of children and youth with special needs in secondary education
In the eve of the International Human Rights Day on December 10, the Ombudsman presented its "Research on the inclusion of children and youth with special needs in the secondary education", prepared in cooperation with the NGO “Open the Gates” and financially supported by the UNICEF Office in Skopje.
