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2015-11-23AOMF : Projet sur les droits de l’enfant - catalogue d'exposition
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2015-11-18Migrants and fundamental rights
The Defender of Rights has issued a report in October 2015 on “Migrants and fundamental rights: the situation in the territory of Calais” based on two visits conducted in June and July 2015, highlighting violations in the field of fundamentals rights regarding the migrants living in Calais.
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2015-11-18
Défenseur des droits: Exilés et droits fondamentaux - la situation sur le territoire de Calais ( Oct. 2015 )
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2015-11-18
Slovenia - Annual Report 2006 (Summary) - EN
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2015-11-16
NSW Ombudsman Annual Report 2014-2015
The Acting Ombudsman has today tabled his Annual Report for 2014-2015. The report outlines the work of the Office for the year, including its complaint handling and systemic work. This year, the Ombudsman received 40,306 complaints and notifications. The Office further continued to develop and refine its approach to identifying and responding to systemic issues identified across its jurisdiction.
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2015-11-16
El Síndic de Greuges recibe una delegación del Defensor del Pueblo de Turquía
El Defensor del Pueblo Valenciano participa en un programa europeo para fortalecer la institución del Defensor turco. El Síndic de Greuges de la Comunitat Valenciana recibe esta semana una delegación de once funcionarios del Defensor del Pueblo turco, institución que comenzó a funcionar en 2013.
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2015-11-13
IOI welcomes new members
During its annual meeting, held in Namibia in September 2015, the IOI Board of Directors took decisions on applications for IOI membership and is delighted to welcome five institutions as new Voting members to the IOI family.
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2015-11-10
EOI: Newsletter November 2015
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2015-11-09
Croatian People’s Ombudswoman visits Austrian Ombudsman Board
Ombudswoman Lora Vidović followed an invitation from the Austrian Ombudsman Board and came to Vienna for a two-day visit to exchange experiences and expertise on the ex-post as well as preventive work of the two offices.
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2015-11-06
Ombudsman’s office marks 40 years of helping citizens, improving governance
The Office of the Ontario Ombudsman celebrated 40 years of helping citizens resolve issues with the provincial government on 30 October 2015. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.
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2015-11-06
International Conference - Human Rights and the Ombudsmen (Belfast, May 2016)
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2015-11-05
Public Services Ombudsman for Wales quarterly Casebook published
Issue 22 of the Public Services Ombudsman for Wales’ Casebook (July-September 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2015-11-04
Outreach and awareness
Ensuring that all of the community are aware of, and can access, services should be an essential objective of the office.
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2015-11-04
Journalists
To ensure a consistent and professional approach, it is important that the office speaks with one official public voice.
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2015-11-04
Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.
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2015-11-04
Challenges to jurisdiction
Ombudsman offices can face particular challenges when the executive government seeks to change the Ombudsman’s jurisdiction in a way that might limit the office’s ability to function effectively, or impact its independence.
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2015-11-04
Strategic and business planning
Strategic and business planning is an important part of an office’s corporate governance framework. Its purpose is to continuously improve the office’s outward-facing and inward-facing services by establishing a set of clearly defined expectations and outcomes.
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2014 - EN
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2015-11-03
Caribbean & Latin American Region: Regional By-laws (Oct. 2015) - EN
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2015-11-03
Ireland - Ombudsman for Children - Annual Report 2011 - EN