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2015-12-02The Spanish Ombudsman visits Zaatari Refugee Camp in Jordan
A first-hand account by the Defensora del Pueblo, who visited Zaatari refugee camp with the ambassador of Spain in Jordan and Carmen Comas-Mata (Office of the Ombudsman).
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2015-12-02
Queensland Ombudsman presents Annual Report 2014/2015
The Queensland Ombudsman’s annual report shows an 11% increase in complaints received by the Office. The 2014-15 annual report was recently tabled in Parliament.
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2021-08-06
Fundamental Rights Forum 2021: less than 3 months to go!
The Fundamental Rights Forum 2021 is fast approaching, starting on 11 October. Hosted by the European Union Agency for Fundamental Rights (FRA), the Forum creates a unique platform for dialogue on pressing human rights challenges. It brings together diverse voices, uniting thinkers, makers, creators and doers. It will be an opportunity for young people in particular to voice their opinions.
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2021-08-05Oversight: An investigation into the Ministry of Health’s stewardship of hospital-level secure services for people with an intellectual disability
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2021-08-04
Australia - Victorian Ombudsman - The Ombudsman for Human Rights: A Casebook - EN (Aug 2021)
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2015-11-23
Exposition « Tes droits, c'est tout un art ! »
Ils viennent d’Albanie, du Bénin, de France, de Maurice, du Nouveau-Brunswick (Canada) et du Sénégal, et ils vous parlent des droits de l’enfant ! Initié par le Comité sur les droits de l’enfant de l’Association des Ombudsmans et Médiateurs de la Francophonie (AOMF), ce projet d'exposition a permis d’organiser des ateliers d’expression artistique dans six pays.
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2015-11-20
Ombudsman Sindh orders the Municipal Authorities of Karachi to furnish information to NGO
The Provincial Ombudsman initiated action on behalf of the complainant, as the Executive Engineer of the District Municipal Corporation, Karachi East had refused to provide information, though the complainant was entitled to get the same under the Freedom of Information Act, 2006.
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2015-11-18
Migrants and fundamental rights
The Defender of Rights has issued a report in October 2015 on “Migrants and fundamental rights: the situation in the territory of Calais” based on two visits conducted in June and July 2015, highlighting violations in the field of fundamentals rights regarding the migrants living in Calais.
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2015-11-16
NSW Ombudsman Annual Report 2014-2015
The Acting Ombudsman has today tabled his Annual Report for 2014-2015. The report outlines the work of the Office for the year, including its complaint handling and systemic work. This year, the Ombudsman received 40,306 complaints and notifications. The Office further continued to develop and refine its approach to identifying and responding to systemic issues identified across its jurisdiction.
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2015-11-16
El Síndic de Greuges recibe una delegación del Defensor del Pueblo de Turquía
El Defensor del Pueblo Valenciano participa en un programa europeo para fortalecer la institución del Defensor turco. El Síndic de Greuges de la Comunitat Valenciana recibe esta semana una delegación de once funcionarios del Defensor del Pueblo turco, institución que comenzó a funcionar en 2013.
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2015-11-16
La ADPRA pidió que cubran las Defensorías del país que se encuentran vacantes
El Defensor del Pueblo de la Ciudad Autónoma de Buenos Aires y Presidente de la Asociación de Defensores del Pueblo de la República Argentina (ADPRA), exhortó a los candidatos a presidente a que, en caso de resultar elegidos, se comprometan a impulsar la designación del Defensor/a del Pueblo de la Nación y de los/as titulares de todas las Defensorías del Pueblo provinciales y municipales del país que se encuentran vacantes.
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2015-11-06
Ombudsman’s office marks 40 years of helping citizens, improving governance
The Office of the Ontario Ombudsman celebrated 40 years of helping citizens resolve issues with the provincial government on 30 October 2015. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.
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2021-07-26
28. Reporte semanal “Derechos humanos en perspectiva internacional”
Les hacemos llegar el 28. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).
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2021-07-26
28. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” (16 – 22 de julio de 2021)
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2015-11-05
Public Services Ombudsman for Wales quarterly Casebook published
Issue 22 of the Public Services Ombudsman for Wales’ Casebook (July-September 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2015-11-04
Annonce des récipiendaires de 2015 de la Mention élogieuse de l’ombudsman des vétérans
L’ombudsman des vétérans du Canada, Guy Parent, présentera aujourd’hui la Mention élogieuse de l’ombudsman des vétérans aux récipiendaires de 2015 : le lgén l’honorable Roméo Dallaire (ret.), et le capt (ret.) Raimo (Ray) Kokkonen en reconnaissance de leur contribution exceptionnelle au bien-être des vétérans et de leur famille.
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2015-11-04
La Defensoría presenta el Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia
La Defensoría de Niñas, Niños y Adolescentes de Santa Fe, a cargo de Analía Colombo, invita a la presentación del Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia de Santa Fe. La actividad se llevará a cabo el jueves 5 de noviembre a las 10.00 en el Centro de la Juventud (avenida Belgrano 950) de la ciudad de Rosario.
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2015-11-04
Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2015-11-04
Stakeholder engagement
This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.
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2015-11-04
Outreach and awareness
Ensuring that all of the community are aware of, and can access, services should be an essential objective of the office.