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2016-09-21Republic mourns passing of its Ombudsman
The Caribbean Ombudsman association (CAROA) joins the Cooperative Republic of Guyana in mourning the passing of its Ombudsman, Justice Winston Moore after a brief illness.
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2016-09-15
Compensation for crime victims: the Québec Ombudsman recommends new management
In an investigation report released on September 15, 2016, the Québec Ombudsman homes in on the main problems that need correcting in the public compensation system for crime victims (IVAC).
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2016-09-15
Indemnisation des victimes d’actes criminels: le Protecteur du citoyen du Québec recommande une prise en charge plus efficace
Dans un rapport d’enquête publié le 15 septembre 2016, le Protecteur du citoyen du Québec fait état des principaux problèmes qui nécessitent des correctifs au sein du régime public d’indemnisation des victimes d’actes criminels (IVAC).
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2016-09-14
Augustine Makgonatsotlhe appointed as new Ombudsman of the Republic
The newly appointed Ombudsman of the Republic of Botswana, Mr Augustine Ntshomane Makgonatsotlhe, assumed his position on 1 June 2016. Botswana Makgonatsotlhe is a distinguished legal practitioner and public officer who has extensive experience in the field of human rights.
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2016-09-12
WorkSafe – complex claims process needs fixing
(Monday 12 September 2016) Victoria’s workers compensation scheme must be recalibrated to ensure that complex claims are resolved in a fair and timely manner, a Victorian Ombudsman investigation has found.
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2016-09-12Tirana Declaration (Sep. 2016) - FR
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2016-09-12
Declaration de Tirana
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2016-09-08
Victorian Ombudsman investigates expulsion at Government schools
The number of students being expelled has risen over 25 per cent in the past year. Victorian Ombudsman Deborah Glass has therefore commenced an ‘own motion’ investigation into school expulsions.
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2016-09-07
OCR Insights (Volume 6, Issue 3) – September 2016 - EN
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2016-09-06
11th National Investigation Symposium 2016 – Program
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2016-09-02
The IOI at the European Forum Alpbach 2016
The International Ombudsman Institute (IOI) hosted a Breakout- Session in this year’s legal and political symposium of the European Forum Alpbach that took place in Tyrol/Austria from 28 – 30 August 2016.
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2016-09-02
World Conference - Financial Support for Participants
We are all looking forward to the 11th World Conference which will soon take place in Bangkok/Thailand. Since we know that some IOI members with limited budgets find it difficult to attend this important event, we have decided to offer financial support to those who need it most. There are two funding options:
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2016-09-01
Victorian Ombudsman tables good practice guide for public sector agencies
“Victorian public sector agencies should welcome complaints from members of the public as free feedback that can help them improve their service”, Victorian Ombudsman Deborah Glass said.
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2016-09-01
Good Practice Guide for Public Sector Agencies
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2016-08-31
the-public-protector-act-no-15-of-2016
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2016-08-25
APT - Annual Report 2015
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2016-08-25
APT - Informe Anual - 2015
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2016-08-25
APT - Rapport Annuel - 2015
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2016-08-22
Ombudsman urges education providers to learn from complaints
Following an invitation from Ireland’s Institutes of Technology Ombudsman Peter Tyndall met with them in Galway on Thursday 18 August to highlight his role in examining complaints from the public about the third-level education sector. At the meeting the Ombudsman urged all providers of public services to use complaints as a source of learning. He also encouraged students who are unable to resolve complaints locally to bring their complaint to his Office.
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2016-08-17
Ombudsman Peter Tyndall reminds Leaving Certificate students of their right to complain
Ombudsman Peter Tyndall congratulated students on their results in the Leaving Certificate examinations and reminded them that his Office can independently examine complaints against all public third-level education bodies.