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2015-06-25The Role of Ombudsman Institution in Improving Public Service Delivery - The Case of Indonesia
In May 2015 Danang Girindrawardana, Ombudsman of the Republic of Indonesia, was a panel speaker at the 2nd World Bank – International Ombudsman Institute Roundtable on the role of ombudsman institutions (OIs) in promoting citizen-centric governance and inclusive institutions.
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2015-06-24
ACRC Korea and Commonwealth Ombudsman sign MoU
The Anti-Corruption and Civil Rights Commission (ACRC) of Korea (Chairman Sungbo Lee) and the Commonwealth Ombudsman of Australia (Ombudsman Colin Neave) signed the Memorandum of Understanding (MOU) in Canberra on June 10th, 2015 in order to enhance rights and interests of Koreans and Australians living in the other country and cooperation between the two Ombudsmen.
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2015-06-19
Korean ACRC Delegation visits IOI General Secretariat and AOB
On 12 June 2015, 26 delegates of the Korean Anti-Corruption & Civil Rights Commission (ACRC) visited the Vienna-based IOI General Secretariat and the Office of the Austrian Ombudsman Board (AOB).
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2015-06-17
36th Annual Conference of USOA
The United States Ombudsman Association (USOA) will hold its 36th Annual Conference in Scottsdale, Arizona from 14 to 16 October 2015. Registration is now open for the conference and the pre-conference workshop.
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2021-05-31
Reporte semanal “Derechos humanos en perspectiva internacional”
Les hacemos llegar el Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).
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2021-05-31
L’Ombudsman recommande une refonte du système « compliqué, surchargé » de surveillance des ambulances pour protéger la sécurité des patient(e)s
L’Ombudsman de l’Ontario, Paul Dubé, a préconisé aujourd’hui au ministère de la Santé d’améliorer ses processus d’enquête sur les plaintes concernant les services d’ambulance, dans un rapport qui révèle un système compliqué, surchargé, et complètement inadéquat.
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2021-05-31
Service Complaints Ombudsman for the Armed Forces Annual Report 2020 published
The Service Complaints Ombudsman for the Armed Forces (SCOAF) Annual Report 2020 was laid in Parliament today. The report is the fifth report to cover the work of the Service Complaints system and the Ombudsman’s office. There have been a number of improvements to the reformed Service Complaints system. However, the Ombudsman once more finds that the system is not yet efficient, effective and fair.
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2021-05-31
Eight Ways Ombuds Institutes Can Contribute to the SDGs
IOI Individual member Maaike de Langen published a new article on how Ombudsman Institutions can contribute to the achievement of the Sustainable Development Goals.
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2015-06-16
Only one in three people complain to a public service when they are unhappy, according to new research
A research by the Parliamentary & Health Service Ombudsman published today shows that just one-third of people that are unhappy after using a public service actually make a complaint, despite an overwhelming number feeling that they should.The research is based on the results of a national survey, which questioned 4,263 people and focused on the public's attitude over the last 12 months to complaining about those public services, such as the NHS in England, which the ombudsman service investigates in the event of unresolved complaints.
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2015-06-12
Public Protector to get her fourth honorary Doctor of Laws degree
Public Protector Adv. Thuli Madonsela will be conferred with her fourth honorary Doctor of Laws Degree during the University of Cape Town’s law and commerce faculty graduation ceremony in Cape Town on 11 June 2015.
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2015-06-12
8th Biennial CAROA Conference held in Curaçao
At the 8th Biennial Caribbean Ombudsman Association (CAROA) Conference the Ombudsman of Sint Maarten, Dr. Nilda Arduin, was elected as the new President of the Caribbean association for the period July 2015 – June 2017. As President of CAROA, Dr. Arduin will endeavor to broaden the knowledge and awareness of good governance within the Caribbean region.
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2021-05-28
Canadian Council of Parliamentary Ombudsman calling for cautious approach to vaccination certification schemes
The Canadian Council of Parliamentary Ombudsman (CCPO) issued a guidance document today aimed at provincial and territorial public sector organizations under the jurisdiction of Ombudsman across the country. This includes agencies and government ministries providing services such as public education, housing, and health services.
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2021-05-28
Le Conseil canadien des ombudsmans parlementaires appelle à la prudence en ce qui a trait aux systèmes de certification de la vaccination
Le Conseil canadien des ombudsmans parlementaires (CCOP) a publié aujourd’hui un document d’orientation destiné aux organismes provinciaux et territoriaux du secteur public qui relèvent de la compétence de l’ombudsman dans l’ensemble du pays. Il est notamment question des ministères et des organismes gouvernementaux qui fournissent des services d’éducation, de logement et de santé.
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2015-06-09
Western Australia Ombudsman releases disability access and inclusion plan
The Office of Western Australia Ombudsman Chris Field presented its draft Disability Access and Inclusion Plan 2015-2020 (DAIP) to outline the ways in which the office will ensure that all people in Western Australia have equitable and inclusive access to the Ombudsman’s services, facilities and information.
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2021-05-27
El Defensor del Pueblo asegura que el proceso de vacunación se está desarrollando de manera muy positiva
El Defensor del Pueblo (e.f.), Francisco Fernández Marugán, ha asegurado este martes que “el proceso de vacunación está desarrollándose de forma muy positiva” en nuestro país. En su comparecencia ante la Comisión Mixta de Relaciones con el Defensor del Pueblo, Fernández Marugán ha revelado que la Institución no ha recibido “ninguna queja” sobre dicho reparto.
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2021-05-27
Police stops in Europe: everyone has a right to equal treatment
A new paper by the EU Agency for Fundamental Rights (FRA) reveals the differences between people’s experiences with police stops. It shows that Black people, Asians and Roma are still more likely to be stopped and searched by police, which also affects their trust in policing. FRA will continue providing EU countries with data and guidance to support them in ensuring their policing practices respect people’s fundamental rights.
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2021-05-27
Ombudsman publishes "pandemic notebooks"
The Ombudsman's Office is publishing a small collection entitled "pandemic notebooks", three studies on the extraordinary times we live in. The first focuses on the general topic of education; the second on homelessness; and the third reflects on rule of law problems.
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2021-05-27
NIPSO publishes overview report on restrictive practices in schools
The Northern Ireland Public Services Ombudsman (NIPSO) published an overview report into the use of restrictive practices in Northern Ireland school, covering the varioius recurring themes in relation to restrictive practices in school identified by NIPSO’s maladministration investigations.
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2021-05-27
The Art of the Ombudsman: leadership through International Crisis
Parliamentary and Health Service Ombudsman Rob Behrens was pleased to present a new study at the IOI World Conference: The Art of the Ombudsman: leadership through international crisis. The study sets out the findings of an international research project initiated by Rob with support from the International Ombudsman Institute and the University of Glasgow.
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2021-05-27Webinaire - Enquête Systémique - Notez la Date