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2015-11-23Mr Concincion appointed as the Ombudsman
On 13th of October 2015, Mr Keursly Concincion was appointed as the new Ombudsman of Curaçao for a term of six years. He was sworn in on the 27th of October 2015 by the President of the Parliament of Curaçao.
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2021-08-17
Victorian Ombudsman investigates EPA’s approval of spoil location sites for West Gate Tunnel Project
The Victorian Ombudsman has launched an investigation into the Environment Protection Authority’s (EPA) decisions to approve sites to receive spoil from the West Gate Tunnel Project. The investigation follows community concern about where tonnes of spoil from the West Gate Tunnel Project will be located and complaints made to the Ombudsman’s office about the project.
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2015-11-18
Migrants and fundamental rights
The Defender of Rights has issued a report in October 2015 on “Migrants and fundamental rights: the situation in the territory of Calais” based on two visits conducted in June and July 2015, highlighting violations in the field of fundamentals rights regarding the migrants living in Calais.
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2015-11-16
El Síndic de Greuges recibe una delegación del Defensor del Pueblo de Turquía
El Defensor del Pueblo Valenciano participa en un programa europeo para fortalecer la institución del Defensor turco. El Síndic de Greuges de la Comunitat Valenciana recibe esta semana una delegación de once funcionarios del Defensor del Pueblo turco, institución que comenzó a funcionar en 2013.
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2015-11-13
IOI welcomes new members
During its annual meeting, held in Namibia in September 2015, the IOI Board of Directors took decisions on applications for IOI membership and is delighted to welcome five institutions as new Voting members to the IOI family.
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2015-11-13
Parliamentary and Health Service Ombudsman comments on adult social care complaints report
Commenting on the Local Government Ombudsman's report highlighting the number of complaints it has received about adult social care in 2014/15, and the reasons behind the complaints, Parliamentary and Health Service Ombudsman Julie Mellor confirms that the number of unresolved complaints receive about the NHS in England and UK government departments is steadily increasing.
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2015-11-12
Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and private care providers – in its Annual Review of Adult Social Care Complaints 2014/15. The report is being published as part of the LGO’s role as the social care ombudsman, to encourage transparency and accountability across the whole adult social care complaints system.
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2021-08-12CROA-AOMA Webinaire - Réservez la date - Mécanismes d'Assurance de la Qualité - FR
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2021-08-12
AORC-AOMA Webinar - Save the Date - Quality Assurance Mechanisms - EN
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2021-08-11
Acting Ombudsman Arrangements
Penny McKay will serve as Acting Commonwealth Ombudsman following the retirement of Michael Manthorpe PSM.
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2021-08-11
El Defensor envía recomendaciones a sanidad para facilitar la obtención y asegurar el uso adecuado del pasaporte Covid
El Defensor del Pueblo (e.f.), Francisco Fernández Marugán, ha enviado varias recomendaciones al Ministerio de Sanidad para mejorar el conocido como pasaporte Covid y para asegurar que su uso como medida de prevención y control de la pandemia respeta la legislación y los derechos fundamentales.
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2015-11-05
Public Services Ombudsman for Wales quarterly Casebook published
Issue 22 of the Public Services Ombudsman for Wales’ Casebook (July-September 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2015-11-04
Risk management
Standard ISO 31000:2009 Risk Management – Principles and guidelines defines risk as the ‘effect of uncertainty on objectives’. It is important that Ombudsman offices have policies and procedures in place to identify, assess, manage/mitigate and monitor a range of risks, and that these are reviewed and evaluated at appropriate intervals.
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2015-11-03
Ombudsman Hong Kong commends positive attitudes towards complaint management
On 29 October 2015, Hong Kong Ombudsman Connie Lau, announced at the 19th Ombudsman’s Awards Presentation Ceremony that the Immigration Department (ImmD) has won this year’s Grand Award, while the Correctional Services Department (CSD) and the Legal Aid Department (LAD) are the runners-up. Individual awards were given to 50 public officers for their outstanding performance in providing quality customer service. More than 200 guests from various government departments and public organisations attended the annual presentation ceremony.
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2015-10-30
ILO organiza seminario internacional en México
El III Seminario Internacional sobre " Derechos Humanos y Metrópolis - La defensa de los Derechos Humanos y Universitarios – Del Multiculturalismo a la Interculturalidad: Las Defensorías Especializadas” se llevará a cabo el 5 y 6 de noviembre de 2015 en la Ciudad de México. El seminario esta coorganizado por el Instituto Latinoamericano del Ombudsman–Defensor del Pueblo (ILO) y la Universidad Autónoma Metropolitana (UAM).
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2015-10-27
New Ombudsman appointed
Dr. Mustafa Barari was appointed as the President of the Jordanian Ombudsman Bureau (JOB) on 18 October 2015.
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2015-10-27
Ombudsman launches new website
In a ceremony held on 19 October 2015, the Office of the Ombudsman of The Gambia presented its new website. In her welcome remarks, Ombudsman Fatou Njie-Jallow indicated that the website is aimed at creating more awareness among citizens about the role and function of the Office and she encouraged all to make use of the online complaints service which, she indicated, would save them time and energy.
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2021-08-05
Gabriel Savino y Jorge Henn, a cargo de la Defensoría del Pueblo de Santa Fe
Los actuales defensores Adjuntos estarán al frente de la institución encargada de proteger y promover derechos. Ambos trabajarán de manera mancomunada para impulsar una mayor cercanía con la ciudadanía y ampliar los servicios del organismo.
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2021-08-05
Oversight: An investigation into the Ministry of Health’s stewardship of hospital-level secure services for people with an intellectual disability
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2021-08-04
Victorian Ombudsman receives over 3000 human rights complaints
The Victorian Ombudsman dealt with more than 3000 complaints about human rights issues in the past year, prompting, in many cases, reversals of decisions, improved policies and other actions upholding the public’s rights.