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2018-04-24Victorian Ombudsman tabled report into Wodonga City Council’s overcharged waste management levy
Wodonga Council collected at least $18 million in extra revenue from its waste management levy over the past decade, using the surplus to fund other council services, the Ombudsman has found. Tabling her Investigation into Wodonga City Council’s overcharging of a waste management levy in the Victorian Parliament today, Ombudsman Deborah Glass said about 70 per cent of the revenue raised through the charge had been spent on waste-related services. Nearly a third had been spent on other council services, such as the maintenance of parks, gardens and other council activities.
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2022-11-04
Northwest Territories Ombud releases report on own motion investigation into complaints handling and service fairness in the income assistance program
The report, entitled An Ounce of Prevention: Fairness in the Income Assistance Program, considered service fairness in the Northwest Territories government’s administration of its income assistance program, which provides financial help to people who would otherwise have difficulty meeting basic needs.
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2018-04-19
FOI 20 Conference: 20 Years of Freedom of Information legislation in Ireland
IOI President and Irish Information Commissioner Peter Tyndall hosted a conference to mark 20 years of the Freedom of Information Act (FOI) in Ireland on Friday 13 April in Dublin. The half-day conference reflected on the impact of FOI in Ireland and its contribution to the reform of the public service.
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2018-04-19
Ombudsman increasingly dealing with social security problems
The total number of complaints delivered in 2017 to the Ombudsman was 8,191. People increasingly turn to the Ombudsman's Office with their problems in the sphere of social security and also number of complaints concerning work and employment increased by 39 percent.
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2018-04-18
British Colombia Ombudsperson urges government to improve telephone service for income and disability assistance recipients
British Colombia’s Ombudsperson Jay Chalke released Special Report No. 40, Holding Pattern: Call Wait Times for Income and Disability Assistance on April 17, 2018. Holding Pattern is the report of the Ombudsperson’s systemic investigation into the Ministry of Social Development and Poverty Reduction’s centralized telephone system and its impact on the applicants and recipients of income and disability assistance.
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2018-04-17
Kela’s changed policy regarding basic social assistance has endangered the continuity
Numerous complaints have been submitted to the Parliamentary Ombudsman criticising the social security institution Kela for refusing to grant basic social assistance for medication prescribed by doctors, or other health care expenses since it changed its policy concerning the granting of basic social assistance for health care exprenses in autumn of 2017.
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2018-04-17
Ombudsman Hong Kong announces results of two direct investigations and one full investigation
The Ombudsman, Ms Connie Lau, held a press conference on April 17 to announce the results of two direct investigations, namely “Water Supplies Department’s Maintenance of Government Water Mains and Risk Management” and “Government Departments’ Handling of the Problem of Air-conditioner Dripping”.
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2022-10-31
44. Reporte semanal “Derechos humanos en perspectiva internacional”
Les hacemos llegar el 44. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” elaborado por el Programa de Observación y Asistencia para el Fortalecimiento de las Defensorías del Pueblo, que forma parte de la Unidad de Política Institucional de la Defensoría del Pueblo de la Ciudad Autónoma de Buenos Aires (Argentina).
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2022-10-31
Hon'ble Federal Ombudsman Pakistan visits the Office of Ombudsman Punjab
Federal Ombudsman Pakistan Mr. Ejaz Ahmad Qureshi visited the office of Ombudsman Punjab. Views on procedural and administrative matters/issues of both esteemed organizations were exchanged.
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2018-04-11
Chief Ombudsman’s opinion on OIA requests about Operation Burnham
Chief Ombudsman Peter Boshier today released his Final Opinion on five complaints concerning the New Zealand Defence Force’s withholding of information related to Operation Burnham in Afghanistan in 2010. Peter Boshier found the NZDF was justified in withholding most of the requested information under the Official Information Act.
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2018-04-10
Adama Toungara, nouveau Médiateur de la République
« Le Président de la République, Son Excellence Monsieur Alassane Ouattara, a procédé ce mercredi 4 avril 2018 à la signature d’un décret portant nomination du Médiateur de la République. Ainsi, Monsieur Adama Toungara, est nommé Médiateur de la République », a annoncé le Secrétaire Général de la Présidence de la République, M. Patrick Achi. Par ce décret, M. Adama Toungara succède à Monsieur N’Golo Coulibaly, nommé depuis le 14 juillet 2017, Président de la Haute Autorité pour la Bonne Gouvernance.
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2018-04-09
Provincial Ombudsman Sindh extends help to UN-Women setup in Sindh
The Ombudsman Sindh Mr Asad Ashraf Malik, who is also the President Asia Region of the IOI, welcomed a four member delegation of UN-Women, led by Mr Jamshaid Qazi, Country representative UN-Women Pakistan, on 8 April 2018.
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2018-04-09
Ombudsman community mourns death of Elton Georges
Mr Elton Georges, former Complaints Commissioner of British Virgin Islands, passed away in the evening of 4 April 2018. On behalf of the IOI community, President Tyndall, Secretary General Kräuter and Regional President Arduin expressed their heartfelt condolences to Mr Georges’ family, friends and colleagues.
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2022-10-27
Poldershop: Ombudsman standards future-proof?
Ombudsman institutes take action against maladministration affecting the citizens of their respective country. But what are the standards against which Ombudsman measure the performance of government and why are these standards used? Are these standards future-proof considering the challenges our societies face now and in the near future and the role of the Ombudsman therein? Or are there possibilities for improvement? This was discussed in a Poldershop organized by the National Ombudsman of the Netherlands on 25 October 2022.
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2018-04-04
Dunja Mijatović takes up office as Council of Europe Commissioner for Human Rights
Today, April 4th 2018, Dunja Mijatović takes up the post of Council of Europe Commissioner for Human Rights. National of Bosnia and Herzegovina, she has been elected last January by the Parliamentary Assembly of the Council of Europe. She is the first woman to hold this post, succeeding Nils Muižnieks (2012-2018), Thomas Hammarberg (2006-2012) and Alvaro Gil-Robles (1999-2006).
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2018-04-04
La Defensoría del Pueblo de Santa Fe supervisará las políticas de salud mental en la provincia
La Defensoría del Pueblo de Santa Fe será la encargada de supervisar la aplicación de las políticas de salud mental en la provincia, en el marco del órgano del Órgano de Revisión y Promoción de Derechos de los Usuarios de los Servicios de Salud Mental, que fue creado por la ley 13.733, recientemente sancionada por la Legislatura.
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2018-04-04
Forum for the creation of an NPM database at the Austrian Ombudsman Board
On 27 and 28 March 2018, the Council of Europe, the European Union Agency for Fundamental Rights (FRA) and the Austrian Ombudsman Board organized a forum with representatives from NPMs of six European countries and international and European experts. The topic was the possible creation of a databank for the exchange of national standards in places of detention and NPM recommendations.
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2018-04-03
Report of Public Defender of Georgia on Situation of Human Rights and Freedoms
On March 30, 2018, Nino Lomjaria, Public Defender of Georgia, submitted a report on the situation of human rights and freedoms in 2017 to the Parliament of Georgia.The report discusses the challenges and progress in the protection of human rights and freedoms enshrined in the constitution and names the state agencies and local self-governmental bodies that violated human rights and freedoms. The document also provides information about the implementation of the recommendations issued by the Public Defender.
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2018-04-03
Complaints to State of Iowa Ombudsman continue to rise
Complaints to the Iowa Office of Ombudsman rose for the fourth straight year in 2017, due in part to a 157 percent increase in problems relating to managed Medicaid. Corrections-related cases also contributed to the increase, and now represent 44 percent of the Ombudsman’s entire caseload. All told, the Ombudsman fielded 4,855 complaints and information requests last year, 22 percent more than it received in 2013.
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2022-10-24
Le Défenseur du Peuple du Venezuela en visite de travail au Bénin
Le Défenseur du Peuple du Venezuela M. Alfredo José RUIZ ANGULO effectue depuis ce Jeudi 20 Octobre une visite de travail de trois jours au Bénin. Arrivé depuis hier sur invitation du Médiateur de la République, il a été reçu ce matin en audience par le Ministre des Affaires Etrangères M. Aurélien AGBENONCI.