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2024-06-28Ombudsperson report calls on BC government to address systemic mismanagement in temporary assignment hirings
Awarding temporary public service jobs to 64 ineligible people over a 10-year period represents systemic mismanagement and wrongdoing by BC’s Public Service Agency, Ombudsperson Jay Chalke said on 24 June 2024. In a public report delivered under the Public Interest Disclosure Act, BC’s whistleblowing legislation, Chalke said his office’s investigation showed this practice had a variety of negative effects.
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2023-07-21IOI - President Chris Field's Submission to Review - EN
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2024-06-13
Turks and Caicos Office of the Complaints Commissioner set to launch newly enhanced website
The Turks and Caicos Office of the Complaints Commissioner is excited to unveil its newly revamped website, set to go live on Tuesday, 11 June 2024, at 12:00 pm. Under the leadership of the esteemed Honorable Rita Gardiner, OBE, the Ombudsman serves as a government body that investigates complaints of maladministration against public authorities and institutions. It strives to improve the efficiency of public services while also educating individuals about their rights.
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2024-09-19
Ombudsperson welcomes delivery of compensation payments to Sons of Freedom Doukhobors, expresses concern over poor communication, unclear criteria
Seven months after the Premier’s historic apology to the Sons of Freedom Doukhobor survivors and their families in the BC legislature, the BC Ombudsperson is pleased to learn survivors of detention at New Denver in the 1950s are finally being compensated for government’s actions.
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2023-11-07
05. Plenary Session II: Prof. Anita Stuhmke – Discretion, direction and the Ombudsman: To steer the ship or to choose the ship?
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2024-09-06
Ombudsman to investigate child welfare practice of placing children and youth in hotels, motels, offices and trailers
On September 5, 2024, Ontario Ombudsman Paul Dubé announced an investigation into the practice of child welfare agencies placing young children and teens in hotels, motels, offices and trailers. The Ombudsman launched the investigation on his own initiative in light of several reports about children being inappropriately housed in these settings. Ombudsman staff have already visited some of these children and youth to see their living conditions and hear their concerns directly.
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2024-05-03
Inmate phone policy at Provincial Correctional Centre sees revamp following complaints made to OmbudsPEI
Inmates at PEI’s Provincial Correctional Centre will have more access to telephone services following an inquiry into multiple complaints received by OmbudsPEI. PCC’s telephone policy will no longer limit inmates to a small list of approved telephone contacts.
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2024-07-25
Toronto’s Ombudsman reports on first year of office’s new Housing Unit, underscores human right to housing
On 19 July 2024, Toronto’s Ombudsman Kwame Addo released an update on the work his office’s new Housing Unit has done during its first year of operation. Established in July of 2023, the Housing Unit at Ombudsman Toronto investigates and reviews the planning and delivery of the City of Toronto’s housing services, policies, and programs to make sure they are fair and uphold Torontonians’ human right to adequate housing.
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2023-04-13
Access to information rights in Scotland
The Scottish Public Service Ombudsman has responded to a consultation from the Scottish Government on Access to Information Rights in Scotland. This consultation aimed to collect views from a wide set of stakeholders on the need for future legislative changes to the Freedom of Information (Scotland) Act 2002 (FOISA).
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2023-08-10
The Ombudsman submits to Parliament a legislative proposal on the criminalisation of acts against human dignity
Ombudsman Diana Kovacheva submits to the National Assembly a legislative proposal for the criminalisation in the Criminal Code (CrC) of offences involving the intentional infliction of physical or mental pain or suffering that degrades human dignity. She announced this on 1 August 2023, in the programme “This Morning” on bTV in connection with the Stara Zagora case, where an 18-year-old girl was cut with a dummy knife by a man and as a result of the 24 injuries inflicted she received 400 stitches.
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2024-06-06
Access to justice for asylum seekers and refugees: a call for help from IOI members
The Northern Ireland Public Services Ombudsman (NIPSO) is delighted to announce the launch of a collaborative research project examining the role of ombudspersons in the protection of refugees and asylum seekers (the OPRAS project). In order to carry out the OPRAS project the University of Glasgow has received funding from the British Academy and is being carried out in collaboration with Professor Chris Gill.
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2024-11-22
Ombudsman announces results of direct investigation operation into LCSD’s handling of obstructions to passageways by bicycles owned by operators of bicycle rental services
On 21 November 2024, the Ombudsman, Mr Jack Chan, announced the completion of a direct investigation operation into the handling of obstructions to passageways by bicycles owned by operators of bicycle rental services of the Leisure and Cultural Services Department, and made eight recommendations to the Department.
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2025-12-10
Effective actions by Punjab Ombudsman’s Office across the province over Rs.8650000 in fines for overpricing, violation of official rates and sale of substandard goods
The Office of the Ombudsman Punjab launched a comprehensive crackdown against overpricing, adulteration, and the sale of substandard or unsafe food items. A series of public complaints to the Ombudsman Office resulted in the immediate inspection across Punjab.
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2022-01-04
How to deliver an effective apology
Not everyone understands the power of an apology, or how to make a good one. Australia’s Commonwealth Ombudsman published a factsheet for education providers to explain why an apology is powerful, and what you should or shouldn’t say when apologising.
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2024-07-18
French Language Services Commissioner urges Ontario to respect law by making all out-of-home advertising bilingual
French Language Services Commissioner Carl Bouchard released on 12 July 2024 a report urging the Ontario government to make all of its out-of-home advertising bilingual, after his latest investigation found it systematically failed to meet its obligations under the French Language Services Act (FLSA) – even when communicating important public health information.
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2024-02-15
Ombudsman calls on EU Transparency Register Secretariat to improve how it investigates complaints
The Ombudsman has asked the EU Transparency Register’s Secretariat to carry out more thorough and meaningful investigations when it comes to public complaints concerning alleged breaches of the code of conduct by registered organisations.
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2024-05-03
Banking Mohtasib Ombudsman provides relief of over Rs. 1.26 bilion to banking customers in 2023
The Institution of the Banking Mohtasib Pakistan (BMP) has provided relief amounting to Rs 1.26 billion to the Banking Customers by disposing of 25,493 complaints against commercial banks during the calendar year 2023.
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2023-07-20
BC Ombudsman - Special Report - Time to Right the Wrong - EN
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2020-06-17
Waka Tangata – issue 5 of the APOR E-news now available
The Waka Tangata APOR E-News includes news and views from integrity organisations in the Pacific and Australasian Region. Issue 5 of the Waka Tangata APOR E-news is now available online.
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2023-10-27
Chief Ombudsman calls for council workshops to be open by default
The Chief Ombudsman Peter Boshier is calling for councils to open workshops by default to reduce the perception that decisions are being made behind closed doors. The call follows Mr Boshier’s decision last year to test concerns that councils were using workshops and other informal meetings to make decisions. He also looked at the way councils were excluding the public from council meetings.