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2015-02-062nd IOI/AOA Joint Training - Course Information
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2015-02-06
2nd IOI/AOA Joint Training - Draft Programme
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2015-02-06
2nd IOI/AOA Joint Training - Registration Form
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2015-02-06
2nd IOI/AOA Joint Training - Visa Information
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2015-02-04January news from the Commonwealth Ombudsman
Commonwealth Ombudsman Colin Neave informs about the latest developments and achievement of his office in January 2015.
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2015-02-04
Commonwealth Ombudsman: Dot Points - January 2015
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2015-02-02
Ombudsman unveiled maltreatment in unregistered homes for elderly
Ombudsman Anna Šabatová has turned to the judiciary to look into the suspected cases of maltreatment of seniors in homes for elderly, including restrictions of their personal freedom, bad nourishment, suspicious use of medicines and other serious flaws.
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2015-01-29
Ombudsman long-term care investigation will look at accountability, standards and how concerns are addressed
In a letter to Minister of Health, Dustin Duncan, Ombudsman Mary McFadyen reported yesterday that her Office is making progress with its investigation into the adequacy of care at the Santa Maria Senior Citizens Home.
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2015-01-28
Office of the Ombudsman presents brief report on the work of the Office for calendar year 2014
The Office of the Ombudsman held a press conference to announce the results of a direct investigation into the “Mechanisms Used to Review and Monitor Eligibility of Existing Tenants in Subsidised Public Housing” and presented a brief report on the work of the Office for 2014.
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2015-01-27
Founded in Brussels the National Energy Ombudsman Network (NEON)
The European Parliament hosts the first Conference on " Strengtheing Alternative Dispute Resolution (ADR) in the Energy Sector". Catalan Ombudsman, Rafael Ribó, took part in the first General Assembly of the National Energy Ombudsman Network (NEON), held on January 27th in Brussels.
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2015-01-26
Workshop Announcement - Designing Consumer Redress: Making Redress Accessible for Consumer-Citizens
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2015-01-23
Results of recent surveys available
The IOI’s European Region carried out two surveys among its members. One survey focused on “Own Initiative Investigations” and the other one dealt with the “Implementation of the ADR Directive”, i.e. the EU’s Alternative Dispute Resolution Directive.
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2015-01-23
Survey Results: Own Initiative Investigations
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2015-01-23
Survey Results: Implementation of the ADR Directive
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2015-01-22
Upward trend in complaints broken - number of inspections increased
The number of complaints received by the Parliamentary Ombudsman of Finland no longer increased last year as the Ombudsman received slightly more than 4,600 complaints.
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2015-01-22
Local Government Ombudsman welcomes Health Select Committee Report
The Local Government Ombudsman (LGO) is today welcoming the publication of the Health Select Committee’s latest review into health complaints.
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2015-01-22
The Scottish Public Services Ombudsman laid three investigation reports and 73 decision summaries before the Scottish Parliament
On 21 January 2015 the Scottish Public Services Ombudsman laid three investigation reports and 73 decision summaries before the Scottish Parliament
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2015-01-22
Ombudsman of the City of Toronto: Impact of Ombudsman Investigations on Public Administration - A Case Study and an Evaluation Guide
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2015-01-21
Statement by the Parliamentary and Health Service Ombudsman in response to the Health Select Committee's report on complaints
“We are delighted the Health Select Committee is actively championing the implementation of our joint report, ‘My expectations for raising concerns and complaints’ which sets out what good complaint handling looks like from patients and service users’ perspectives.
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2015-01-21
Prof. Lipowicz confirmed as new Regional President
Following the election of Peter Tyndall (Ombudsman of Ireland) as 2nd Vice-President of the IOI in Vienna in October 2014, the IOI’s European Region carried out an electronic ballot to elect his successor as Regional President of the IOI Europe.