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2021-02-04Queensland Ombudsman: Management of child safety complaints – second report (March 2020)
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2021-03-11
Defensor del Pueblo - Annual Report - 2012 - EN
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2021-10-07Investigation into homelessness review process in Wales finds evidence of “systemic maladministration”
Report says that despite “beacons of good practice”, too many people at risk of homelessness are victims of “injustice” due to unacceptable delays, inadequate processes, poor communication and placement in unsuitable accommodation. The Public Services Ombudsman for Wales recommends a new Housing Regulator role to assist local authorities in fulfilling their statutory duties consistently.
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2021-12-15
Ombudsman - Annual Report 2020 (EN)
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2021-07-22
councils-and-complaints-a-good-practice-guide-2nd-edition
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2021-07-22
Australia - Victorian Ombudsman - Councils and Complaints: A good practice guide 2nd edition - EN
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2021-02-25
Finland - Parliamentary Ombudsman - Annual Report 2015 - Summary - EN
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2019-10-30
OCHRE Report - October 2019
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2021-03-15
New South Wales Ombudsman - An Inherent Conflict of Interest: Councils as Developer and Regulator (Dec. 2020) - EN
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2021-06-16
Webinar on Systemic Investigations - Presentation Arlene Brock
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2021-04-20
Norway - NPM Report 2015 - EN
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2021-03-22
Alberta Ombudsman - Annual Report 2017/2018 - EN
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2022-07-15
Rafael Ribó - Executive summary of his term of office - EN
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2021-05-31
om-ontario-oversight-911-report
Ombudsman Ontario - Oversight 911: Investigation into how the Ministry of Health oversees patient complaints and incident reports about ambulance services - (May 2021) - EN
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2022-02-10
Cyprus - NPM Report 2020 - EN
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2020-12-17
Victorian Ombudsman - Investigation into the detention and treatment of public housing residents arising from a COVID-19 “hard lockdown” in July 2020 (Dec. 2020)
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2022-01-24
Defensor del Pueblo - NPM Annual Report Summary 2020 - EN
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2021-10-12
Victorian Ombudsman - Investigation into allegations of collusion with property developers at Kingston City Council - Report
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2021-03-22
People's Advocate - Annual Report 2018 - EN
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2021-03-11
Defensor del Pueblo - Annual Report - 2016 - EN