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2023-11-15Victorian Ombudsman - Complaint handling casebook - Resolving issues informally - EN
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2021-02-22
Commonwealth Ombudsman – Annual Report 2016/2017 - EN
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2023-05-04
Taxation OM (AUS) - IGoT News Edition 22 - EN
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2022-05-27
FTO Newsletter - Volume 4. / Issue 4
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2019-10-30
OCHRE Report - October 2019
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2021-02-04
Queensland Ombudsman: Management of child safety complaints – second report (March 2020)
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2021-03-23
Croatia - Ombudsman - Annual Report 2006 - EN
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2021-03-11
Defensor del Pueblo - Annual Report - 2012 - EN
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2021-02-25
Finland - Parliamentary Ombudsman - Annual Report 2015 - Summary - EN
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2021-07-22
councils-and-complaints-a-good-practice-guide-2nd-edition
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2021-07-22
Australia - Victorian Ombudsman - Councils and Complaints: A good practice guide 2nd edition - EN
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2021-03-15
New South Wales Ombudsman - An Inherent Conflict of Interest: Councils as Developer and Regulator (Dec. 2020) - EN
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2022-07-07
AORC Webinar - Document storing and archiving (12 July 2022) - Invitation & Speaker Information
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2021-03-22
Alberta Ombudsman - Annual Report 2017/2018 - EN
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2014-08-21
Moldova - Annual Report 2013 - EN
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2021-06-16
Webinar on Systemic Investigations - Presentation Arlene Brock
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2021-10-07Investigation into homelessness review process in Wales finds evidence of “systemic maladministration”
Report says that despite “beacons of good practice”, too many people at risk of homelessness are victims of “injustice” due to unacceptable delays, inadequate processes, poor communication and placement in unsuitable accommodation. The Public Services Ombudsman for Wales recommends a new Housing Regulator role to assist local authorities in fulfilling their statutory duties consistently.
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2021-12-15
Ombudsman - Annual Report 2020 (EN)
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2021-04-20
Norway - NPM Report 2015 - EN
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2020-12-17
Victorian Ombudsman - Investigation into the detention and treatment of public housing residents arising from a COVID-19 “hard lockdown” in July 2020 (Dec. 2020)