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2021-11-03Support for Parliamentary and Health Service Ombudsman UK
The UK Government has introduced new legislation, which would seriously impact on the powers of the Parliamentary and Health Service Ombudsman (PHSO). On 18 October 2021, the Venice Commission issued an opinion on the possible exclusion of the PHSO as provided for by the Health and Care Bill. The International Ombudsman Institute strongly endorses the Venice Commission’s findings and also issues a statement or support for the UK colleague.
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2023-10-25
The Federal Public Defenders’ Office launches guidebooks on inclusive language on Human Rights
The "Guide to Inclusive Language and the Promotion of Human Rights in the Federal Public Defenders’ Office" was created as a tool to guide civil servants, defenders, outsourced workers and trainees in using the appropriate language for an institution that defends human rights.
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2024-04-18
Ombudsman saves Toronto man $20,000 in Hydro dispute
Toronto Ombudsman Kwame Addo says Toronto Hydro acted unfairly by holding a property owner responsible for approximately $20,000 worth of repairs to a hydro vault it never told him he owned. Ombudsman Addo launched the investigation after receiving a complaint from Mr. A., who purchased a unit in a Toronto plaza in 1980.
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2020-07-13Annual Report on Protection Against Discrimination - 2019 - EN
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2023-12-14
BC independent oversight offices urge public consultation, legislative reform on use of artificial intelligence
Three oversight Officers of the Legislature are urging the BC government to expand its consultation on draft principles for the responsible use of artificial intelligence to members of the public in a letter to Minister of Citizens’ Services Lisa Beare. The ministry’s consultation is currently restricted to employees of the BC public service. The officers are also calling on government to ensure clear legislation is in place to protect the interest of British Columbians when AI is used.
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2018-06-07
Malta - Annual Report 2013 - EN
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2024-09-19
Chief Ombudsman’s first investigation into official information handling by council-controlled infrastructure providers
The Chief Ombudsman’s latest self-initiated investigations into official information practices will include two council-controlled organisations for the first time. Peter Boshier has announced investigations of Auckland Transport and Wellington Water along with the Wellington City Council, Queenstown Lakes District Council and Marlborough District Council.
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2020-11-05
Continuing Healthcare- Getting it right first time
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2021-07-15
Ombudsman sees more data, police and whistleblower complaints
The Office of the Ombudsman’s annual report for 2020 was made public in Parliament on 14 July 2021. During 2020, the office fielded a total of 332 enquiries from members of the public, opened 231 cases for either investigation or informal resolution and resolved 210 cases. By way of comparison, the office opened 30 more cases overall during 2020 than in 2019, despite the pandemic and government lockdown during the second quarter.
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2023-10-11
Annual Report 2022-2023 now available
The IOI publishes its Annual Report every year, to inform about membership matters, as well as the most important projects, services and developments of the past membership year. The Annual Report 2022/2023 is now available online. Kindly click here to learn more and to read our report.
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2021-01-28
International Data Protection Day 2021: It’s your right!
On Thursday, 28 January the Cayman Islands joins the rest of the world in marking International Data Protection Day. Cayman’s Data Protection Law (DPL) contains important rights for individuals, including the right to be informed about how personal data is being used. The Office of the Ombudsman is tasked with oversight and enforcement of the DPL. Individuals have the right to complain to the Ombudsman if they believe their data is not being processed legally or fairly.
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2020-05-27
Ireland Annual Report
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2023-09-28
Ombudsman acknowledges appeal on delayed payment of funeral expense
The Ombudsman of Thailand acknowledged an appeal about Chonburi Provincial Social Development and Human Society Office’s delayed payment of funeral expenses for the elderly according to the traditional life style. The fact states that the number of passing elderlies is higher than the budget allocated to the Department of Older Persons.
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2017-05-31
European Ombudsman - Annual Report 2012
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2022-02-08
Commissioner of Official Languages - Annual Report 2012/2013 - EN
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2020-05-20
Complaints about nepotism in Victorian government schools “continue unabated”
Family members and associates of principals in Victorian government schools continue to be hired without principals properly declaring or managing their conflicts of interest, the Victorian Ombudsman has warned. Tabling her investigations into allegations of nepotism in government schools, Ombudsman Glass said she hoped her report would draw attention to the problem and its consequences.
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2018-09-17
Cage beds must be abandoned in care of disabled people
The European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment (CPT) has stated that the use of cage beds can be considered to offend human dignity and must therefore be stopped immediately.
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2024-01-10
Ombudsman completes investigation on regulations by the Food and Environment Hygiene Department
On 14 December 2023, the Ombudsman, Ms Winnie Chiu, announced the completion of a direct investigation into the regulation by the Food and Environmental Hygiene Department (“FEHD”) over the sale of food in hot/cold holding and non-prepackaged beverages by means of vending machines, and made ten recommendations for improvement to FEHD.
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2024-01-18
Thai Ombudsman’s recommendations about mother’s rights in taking folic acid supplements
There have been complaints filed with the Ombudsman concerning the need for pregnant women to take folic acid (vitamin B9) supplements to prevent birth defects in newborns in a daily dose of 0.4 milligrams before pregnancy, especially during the three months before getting pregnant and the first three months of pregnancy.
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2024-03-21
Reminder: Webinar on "Promoting Human Rights: The Role of Ombudsman Institutions"
Join the African Ombudsman Research Centre (AORC), the research and training arm of the African Ombudsman and Mediators' Association (AOMA), for the thought-provoking webinar on "Promoting Human Rights: The Role of Ombudsman Institutions" on Tuesday, 26 March 2024 at 10 am (GMT+2), organised in collaboration with the International Ombudsman Institute. Please click here to see the invitation.