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2021-07-29Ombudsman annual review highlights widening cracks in council complaints systems
The ‘widening cracks’ in local government complaint handling are being highlighted in the Local Government and Social Care Ombudsman’s annual review of complaints 2020-2021, published today.
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2021-07-26Commonwealth Ombudsman - Insights Report - Preventing and Managing Administrative Delay - EN
Commonwealth Ombudsman - Insights Report - Preventing and Managing Administrative Delay - EN
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2021-07-23
Recommandation pour inscrire un droit d’accès à internet dans la Constitution
Le Médiateur fédéral a recommandé à la Chambre des représentants d’ajouter à l’article 23 de la Constitution un droit d'accès à internet, à côté notamment des droits au travail, à un logement décent et à la sécurité sociale. Pour réduire la fracture numérique, le Médiateur fédéral plaide également pour maintenir des alternatives à la digitalisation et toujours laisser une place aux contacts directs et humains.
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2021-07-22
Victorian Ombudsman Releases New Good Complaint Handling Guide
The Victorian Ombudsman has today released its Councils and Complaints – A Good Practice Guide 2nd Edition, incorporating the new legislative provisions of the Local Government Act, using good practice complaint handling and reminding councils to look through a human rights lens when dealing with complaints.
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2020-03-10
La Diputación defiende la Mediación como herramienta en el ámbito educativo
Representantes de la Asociación de Mediadores de Canarias (MEDIASCAN) presentaron ante la Diputación del Común la implantación de un proyecto de mediación en los institutos del Archipiélago
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2021-07-15
Ombudsman sees more data, police and whistleblower complaints
The Office of the Ombudsman’s annual report for 2020 was made public in Parliament on 14 July 2021. During 2020, the office fielded a total of 332 enquiries from members of the public, opened 231 cases for either investigation or informal resolution and resolved 210 cases. By way of comparison, the office opened 30 more cases overall during 2020 than in 2019, despite the pandemic and government lockdown during the second quarter.
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2021-07-12
Niveau de criminalité transnationale - la communauté internationale doit venir en aide
Insécurité en Haïti avec un niveau de criminalité transnationale, la communauté internationale doit venir en aide à la PNH.
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2021-07-12
Commonwealth Ombudsman speech at 10th Annual Prisons Conference
The Commonwealth Ombudsman, Michael Manthorpe PSM, addressed the 10th Annual Prisons Conference, presenting on Australia’s journey to implement the Optional Protocol to the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).
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2021-07-02
Comisión Nacional de Derechos Humanos mantiene encuentro con grupos de trabajadores, defendiendo los derechos humanos laborales
El 10 de mayo de 2021, la Comisión Nacional de Derechos Humanos llevó a cabo un foro de intercambio sobre los derechos laborales. Entre los participantes en este se encontraban los líderes de sindicatos nacionales, así como los representantes que se dedican a temas de seguridad y salud laboral, la fuerza laboral de los jóvenes y los derechos laborales en las instituciones gubernamentales a largo plazo, sumando un total de 13 representantes. En el foro se intercambiaron opiniones sobre temas de derechos humanos laborales y la revisión de leyes y políticas existentes.
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2021-09-06
Reduction of positions have become a method to dispose of unwanted employees: The Human Rights Defender has recorded a legislative issue
Over the years, the issue related to the lack of legislative criteria for the preference given to continuing the work activities of employees in cases of reduction of positions has been raised in the annual reports summarizing the activities of the Human Rights Defender.
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2020-02-18
La Diputación del Común media para adaptar los libros del alumnado con discapacidad
Tras la visita del Diputado del Común, Rafael Yanes, a las instalaciones de la ONCE de Tenerife, los representantes de la Asociación le hicieron llegar sus quejas en cuanto a la adaptación de los manuales de estudio a un lenguaje o medio adecuado para los 300 alumnos con discapacidad visual. Por ello, Yanes se comprometió a la apertura de una investigación de oficio en el área funcional de discapacidad.
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2021-06-28
British Columbia Ombudsperson annual report highlights diverse range of Covid-19 related complaints
British Columbia Ombudsperson, Jay Chalke, released his office’s 2020/21 Annual Report today highlighting more than 600 complaints received by his office about changes to public services arising from the COVID-19 pandemic.
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2021-09-02
International Ombudsman community mourns death of Ombudsman Cissé
It is with great sadness that the International Ombudsman Institute (IOI) has learned of the passing of Maître Alioune Badara Cissé, Ombudsman of Senegal. Mr Cissé died on 28 August 2021 in Dakar at the age of 63. The IOI expresses its heartfelt condolences. Our thoughts go out to Mr Cissé’s family and friends, his colleagues and staff.
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2021-09-02
nr bcombuds inthepublicinterest2021
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2021-06-22
British Columbia and Yukon Privacy Commissioners and Ombudsman call for strengthened regulation and oversight of artificial intelligence in public sector decision-making
As humans are increasingly replaced by machines to make decisions, British Columbia and Yukon Ombudsman and Information and Privacy Commissioners are calling on governments to protect fairness and privacy when artificial intelligence (AI) is used in public service delivery. A special report released today, Getting Ahead of the Curve, raises a number of fairness and privacy concerns that impact the public.
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2021-10-29
Commonwealth Ombudsman 2020-21 Annual Report
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2021-06-14
Comenzó el 3° Congreso Latinoamericano de Justicia Restaurativa
Este jueves se llevó a cabo la primera de tres jornadas del Congreso que se plantea bajo el lema “Justicia Restaurativa y Derechos Humanos: Promoviendo Prácticas Restaurativas como Políticas Públicas”. El flamante presidente del Instituto Internacional del Ombudsman (IIO), Chris Field destacó en su mensaje grabado que los ombudmans juegan un papel muy importante en todo el mundo y celebró la realización del Congreso.
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2021-06-14
Northern Ireland Ombudsman proposes new complaints handling standards for public bodies
The Northern Ireland Public Services Ombudsman, Margaret Kelly, has today called for a culture change in the way public bodies in Northern Ireland deal with complaints from members of the public. Her comments came as a new survey showed two thirds of people who were dissatisfied with the level of service from a public body said they would not complain as they thought it would make no difference or be too trivial.
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2021-06-14
Complaints about public services remain high despite pandemic
Complaints to Ombudsman Peter Tyndall about public services, such as those provided by government departments, local authorities and the HSE, remained high in 2020 despite the pandemic.
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2021-06-11
New statute: Ombudsman welcomes legal strengthening of her Office
European Ombudsman Emily O’Reilly welcomes the Parliament’s approval (602 votes out of the 692 cast) of a strengthened legal framework for her Office. The revised statute strengthens the legal base of the Ombudsman and introduces new safeguards to further guarantee its independence, including an adequate budget to support the Office’s activities.
