Your search results for „checklist for high priori”
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2020-04-20Ombudsman Office Measures - COVID-19
Following the difficult extraordinary circumstances due to the novel coronavirus COVID-19 which has internationally widespread very quickly, the Kingdom of Bahrain and its service-provider entities has taken various significant measures in order to combat and mitigate the virus while ensuring a smooth workflow in this extraordinary situation. The solidarity and efforts of the local and the international communities can overcome such difficult times.
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2020-06-22
IBAC and Ombudsman to collaborate on investigation into allegations of branch stacking, misconduct and other matters
Victoria’s integrity agencies, the Independent Broad-based Anti-corruption Commission and the Victorian Ombudsman will pool their expertise to investigate alleged serious misconduct and corruption involving Victorian public officers.
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2022-02-21
AROC Webinar on complaint handling
In an ongoing needs assessment, the African Ombudsman Research Center (AORC) has identified complaint handling as one of the training priorities required by African Ombudsman. In responding to this need, AORC will offer a webinar on “Complaint Handling” for African Ombudsman and their staff on 8 March 2022. Save the date.
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2025-04-11
Control Yuan Inspects PTS and MoC to Access Public Media Operations and Cultural Policy Implementation
The Control Yuan (CY) Committee on Educational and Cultural Affairs, led by Convener Pasuya Poiconx and accompanied by 16 CY members, conducted a circuit supervision to the Taiwan Public Television Service Foundation (PTS) and the Ministry of Culture (MoC) on 17 February 2025.
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2022-08-18
Lack of cross-government ownership a major barrier, warns disability rights report
The Independent Monitoring Mechanism (IMM) released its third general update - Disability Rights: How is New Zealand doing, Ngā Motika Hauātanga: Kei te pēhea a Aotearoa? - a review of progress in implementing the United Nations Convention on the Rights of Persons with Disabilities (Disability Convention), which New Zealand ratified in 2008.
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2023-03-30
The Ombudsman Commission Appears Before the Committee on Constitutional Laws and Acts and Subordinate Legislation
On 22 March 2023, the Chief Ombudsman appeared before the Parliamentary Committee on Constitutional Laws and Acts and Subordinate Legislation in order to explain specific matters with regard to its Legislative Review Project.
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2024-10-17
Taxpayers' Ombudsperson releases 2023–2024 Annual Report
Canada’s Taxpayers’ Ombudsperson, Mr. François Boileau, released his annual report, Fair Access to Service, which was tabled on 8 October 2024 in the House of Commons by Ms. Iqra Khalid, Parliamentary Secretary to the Minister of National Revenue. The report provides an overview of the activities of the Office of the Taxpayers’ Ombudsperson between April 1, 2023, and March 31, 2024.
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2015-05-20
Occasional Papers (1979-2008)
The International Ombudsman Institute's Occasional Paper Series were published frequently between 1979 and 2008. The papers are available online.
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2016-02-04
Los defensores de la infancia europeos reclaman un plan integral de urgencia para proteger a los niños refugiados
Un informe de la red de defensores de los derechos de los niños (European Netzwork of Ombudspersons for Children, ENOC) alerta de que los niños en tránsito están en grave peligro de sufrir abusos, ser separados de sus progenitores, sufrir enfermedades y morir. El documento recomienda que se dé prioridad a los niños a la hora de reubicar en toda Europa a las 160.000 personas que ha aprobado la CE. El Síndic de Greuges de Catalunya, como miembro del grupo de trabajo, la necesidad de que la Administración aplique el interés superior del niño en relación con la práctica de pruebas de edad a los adolescentes refugiados.
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2024-05-03
ACRC advocates for easier access to residence in public rental housing for day laborers at small-scale construction sites
The Anti-Corruption and Civil Rights Commission recommended the Ministry of Land, Infrastructure, and Transport to include day laborers at construction sites in the list of those eligible for additional points when selecting tenants of public rental housing in cases where they have worked as day laborers in the construction industry for at least one year, even if they have not put money aside for a deductible fund.
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2022-02-17
Ombudsman Hong Kong investigates Government regulation of boarding facilities for foreign domestic helpers
The Ombudsman, Ms Winnie Chiu, today (17 February) announced the completion of a direct investigation into the Government's regulation of boarding facilities for foreign domestic helpers (FDHs) and made altogether 10 recommendations for improvement to the Labour Department (LD), the Home Affairs Department (HAD) and the Immigration Department (ImmD).
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2016-04-06
Commissioner for Human rights approved plan for realization of national strategy in the field of human rights
The Ukrainian Parliament Commissioner for Human Rights Ms.Valeriya Lutkovska approved the Plan of measures for realization of the National strategy in the field of human rights for the period till 2020 and continuous pro-active monitoring by employees of the Secretariat of the Commissioner of a state of fulfillment of the National strategy by the appropriate government bodies is introduced.
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2017-01-31
2016 Evaluation - a year’s activity by the Office of the Ombudsman
The Ombudsman of Spain (Defensor del Pueblo) reports on the Office’s activities in 2016 which – among other things – include the facilitated access to the Ombudsman’s services and statistics about the Office’s complaint handling as well as relevant undertakings and recommendations.
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2015-06-05
How privatisation affects ombudsmen - interview with IOI 2nd Vice-President Peter Tyndall
One of the core issues for the IOI is to ensure access to independent redress mechanisms for people using public services. As many public services are being privatised, the responsibility for running them has increasingly been transferred to the private sector, which has had consequences for the work of ombudsmen worldwide.
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2023-05-25
Ombudsman probes Transport Department’s arrangements for driving tests
On 18 May 2023, the Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the driving test arrangements of the Transport Department (“TD”). The Office has received 40 complaints related to driving tests, involving such issues as candidates’ discontent about the waiting time for driving tests, TD’s early test appointment booking system, the scheduling of driving tests, as well as appeals and arrangements for video recording of driving tests.
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2017-04-04
Ombudsman and Ombudsman for Children can now investigate complaints from those in Direct Provision
From Monday 3 April the Ombudsman’s Office of Ireland will be accepting complaints from people living in Direct Provision, while complaints from children or on behalf of children, can be made to the Irish Ombudsman for Children’s Office. This is a change that has been long called for by both Offices and which will provide equal access to complaints procedures for people in Direct Provision.
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2015-02-12
Deadline for applications for regional subsidies extended
Following its call for applications for regional subsidies for the membership year 2014/2015, the IOI decided to extend the deadline for applications, allowing member institutions to turn in their applications for regional subsidies until 27 February 2015.
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2021-04-23
People’s Advocate Position With Regard To The Large Number Of Personal Data Of Albanian Citizens Compromised For Political Purposes
Given the concerns of a large number of citizens regarding allegations of the collection and use of their personal data by a political entity, specifically the Socialist Party of Albania, the Institution of the People's Advocate states that obtaining and using personal data of citizens by any political party is illegal, unless the citizens themselves have given a special written authorization for their use for the permitted purpose, or for other concrete cases provided by the legislation in force.
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2021-02-22
Dr Niall Muldoon is Reappointed to Role of Ombudsman for Children
The Ombudsman for Children Dr Niall Muldoon has been formally re-appointed to his role for another term by the President of Ireland, Michael D. Higgins.
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2020-06-12
The story of obtaining new powers for the Public Services Ombudsman for Wales
In this fascinating paper, Nick Bennett, the Public Services Ombudsman for Wales and IOI Board member describes the work he did to ultimately achieve new legislation which strengthened his Office. It’s particularly interesting because in recognition of the independence of his Office, the legislation was developed by the Welsh Parliament (the National Assembly for Wales), and not the Government.
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