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  • 2021-08-17

    Ombudsman Community mourns passing of former Ombudsman Fatou Nije Jallow

    It is with deep sorrow that we inform the international Ombudsman community of the passing of Ms Fatou Nije Jallow, former Ombudsman of the Gambia. The sad event occurred in the early hours of Thursday, 29 July 2021.

  • 2015-11-18

    Migrants and fundamental rights

    The Defender of Rights has issued a report in October 2015 on “Migrants and fundamental rights: the situation in the territory of Calais” based on two visits conducted in June and July 2015, highlighting violations in the field of fundamentals rights regarding the migrants living in Calais.

  • 2021-08-16

    La Defensoría del Pueblo invita a un taller sobre convivencia digital

    La Defensoría del Pueblo de Santa Fe, la Defensoría Provincial de Niñas, Niños y Adolescentes y Faro Digital, invitan al taller gratuito Convivencia Digital, en el que abordarán conceptos y modos de prevención del grooming, ciberbullying, estafas y trolls, que se desarrollará a través de la plataforma Zoom el próximo miércoles 18 de agosto, a partir de las 18 horas.

  • 2015-11-16

    NSW Ombudsman Annual Report 2014-2015

    The Acting Ombudsman has today tabled his Annual Report for 2014-2015. The report outlines the work of the Office for the year, including its complaint handling and systemic work. This year, the Ombudsman received 40,306 complaints and notifications. The Office further continued to develop and refine its approach to identifying and responding to systemic issues identified across its jurisdiction.

  • 2015-11-13

    IOI welcomes new members

    During its annual meeting, held in Namibia in September 2015, the IOI Board of Directors took decisions on applications for IOI membership and is delighted to welcome five institutions as new Voting members to the IOI family.  

  • 2015-11-13

    La Defensoría del Pueblo registró 214 conflictos sociales durante el mes de octubre

    La Defensoría del Pueblo presentó el Reporte de Conflictos Sociales N° 140, correspondiente al mes de octubre de 2015, el cual da cuenta –entre otros aspectos- que durante ese período se registraron 214 conflictos sociales (151 activos y 63 latentes). Respecto al mes anterior vemos que se incorporaron dos casos nuevos, dos reactivados, se resolvieron dos, dos casos salieron del registro debido a su inactividad prolongada y dos casos pasaron de estado activo a latente.

  • 2015-11-10

    November edition of Ombudsman Newsletter

    The Office of the Ethiopian Institution of the Ombudsman (EOI) launched the November issue of its regular newsletter, which can now be accessed here.

  • 2021-08-12

    Mr Syed Jamalud Din Shah officially appointed as Provincial Ombudsman of Khyber Pakhtunkhwa, Peshawar

    The new Ombudsman of Khyber Pakhtunkhwa, Peshawar, Pakistan has entered into office on 2 August 2021.

  • 2021-08-12

    International Online Conference: Advancing the Rights of the Elderly in an Age of Longevity

    To mark its 50th Anniversary, the State Comptroller and Ombudsman of Israel, under the auspices of the IOI and the AOM, invites you to participate in an international online conference on the theme: Advancing the Rights of the Elderly in an Age of Longevity, to be held on 1 December 2021.

  • 2021-08-12

    AORC-AOMA Webinar - Save the Date - Quality Assurance Mechanisms - EN

  • 2015-11-09

    Croatian People’s Ombudswoman visits Austrian Ombudsman Board

    Ombudswoman Lora Vidović followed an invitation from the Austrian Ombudsman Board and came to Vienna for a two-day visit to exchange experiences and expertise on the ex-post as well as preventive work of the two offices.

  • 2021-08-11

    El Defensor envía recomendaciones a sanidad para facilitar la obtención y asegurar el uso adecuado del pasaporte Covid

    El Defensor del Pueblo (e.f.), Francisco Fernández Marugán, ha enviado varias recomendaciones al Ministerio de Sanidad para mejorar el conocido como pasaporte Covid y para asegurar que su uso como medida de prevención y control de la pandemia respeta la legislación y los derechos fundamentales.

  • 2015-11-06

    Ombudsman’s office marks 40 years of helping citizens, improving governance

    The Office of the Ontario Ombudsman celebrated 40 years of helping citizens resolve issues with the provincial government on 30 October 2015. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.

  • 2015-11-04

    El Síndic investiga la muerte de cuatro personas por la inundación de un geriátrico en Agramunt

    El Síndic de Greuges de Cataluña ha abierto una actuación de oficio para aclarar las circunstancias de la muerte de cuatro personas en la residencia geriátrica Ribera del Sió de Agramunt a consecuencia de las fuertes lluvias. Los responsables del centro contactaron con los servicios de emergencia porque algunos usuarios con movilidad reducida no podían salir.

  • 2015-11-04

    Annonce des récipiendaires de 2015 de la Mention élogieuse de l’ombudsman des vétérans

    L’ombudsman des vétérans du Canada, Guy Parent, présentera aujourd’hui la Mention élogieuse de l’ombudsman des vétérans aux récipiendaires de 2015 : le lgén l’honorable Roméo Dallaire (ret.), et le capt (ret.) Raimo (Ray) Kokkonen en reconnaissance de leur contribution exceptionnelle au bien-être des vétérans et de leur famille.  

  • 2015-11-04

    La Defensoría presenta el Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia

    La Defensoría de Niñas, Niños y Adolescentes de Santa Fe, a cargo de Analía Colombo, invita a la presentación del Informe 2015 del Observatorio de los Derechos de la Niñez y la Adolescencia de Santa Fe. La actividad se llevará a cabo el jueves 5 de noviembre a las 10.00 en el Centro de la Juventud (avenida Belgrano 950) de la ciudad de Rosario.

  • 2015-11-04

    Governance and office management

    This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.

  • 2015-11-04

    Contacts

    Starter Kit contact For any questions or comments regarding this Starter Kit, please contact the Western Australian Ombudsman’s office by email: communications@ombudsman.wa.gov.au   Australian Ombudsman Offices Commonwealth Ombudsman Website: http://www.ombudsman.gov.au Email: ombudsman@ombudsman.gov.au Phone: 1300 362 072 Fax: 02 6276 0123 Postal: GPO Box 442, CANBERRA ACT 2601   New South Wales Ombudsman Website: http://www.ombo.nsw.gov.au Email: nswombo@ombo.nsw.gov.au Phone: 02 9286 1000 Toll free (outside Sydney metro): 1800 451 524 Fax: 02 9283 2911 Postal: Level 24, 580 George Street, Sydney NSW 2000   Northern Territory Ombudsman Website: http://www.ombudsman.nt.gov.au/ Email: nt.ombudsman@nt.gov.au Phone: (08) 8999 1818 Free call: 1800 806 380 Postal: PO Box 1344, Darwin NT 0801   Queensland Ombudsman Website: http://www.ombudsman.qld.gov.au Email: ombudsman@ombudsman.qld.gov.au Phone: 07 3005 7000 Freecall: 1800 068 908 (outside Brisbane) Fax: 07 3005 7067 Postal: GPO Box 3314, Brisbane QLD 4001   South Australian Ombudsman Website: http://www.ombudsman.sa.gov.au Email: ombudsman@ombudsman.sa.gov.au Phone: (08) 8226 8699 Toll free: 1800 182 150 (outside metro SA only) Facsimile: (08) 8226 8602 Postal: PO Box 3651, Rundle Mall SA 5000   Tasmanian Ombudsman Website: http://www.ombudsman.tas.gov.au/ Email: ombudsman@ombudsman.tas.gov.au Phone: 1800 001 170 (free call nationally) Postal: GPO Box 960 Hobart 7001   Victorian Ombudsman Website: https://www.ombudsman.vic.gov.au/ Email: ombudvic@ombudsman.vic.gov.au Phone: 03 9613 6222 1800 806 314 (Regional) +61 3 9613 6222 (International) Fax: 03 9614 0246 Postal: Level 1 North Tower, 459 Collins Street, Melbourne VIC 3000 DX210174 Melbourne   Western Australian Ombudsman Website: http://www.ombudsman.wa.gov.au Email: mail@ombudsman.wa.gov.au Phone: 08 9220 7555 Freecall: 1800 117 000 (toll free for country and interstate callers) Facsimile: 08 9220 7500 Postal: Ombudsman Western Australia, PO Box Z5386 St Georges Terrace PERTH WA 6831   Pacific Region Ombudsman Offices Ombudsman of the Cook Islands Website: http://www.whupi.com/ombudsman/ Email: complaints@ombudsman.gov.ck Phone: (682) 20 605 Fax: (682) 21 605 Postal: PO Box 748, Avarua, Rarotonga, Cook Islands   The Ombudsman of Hong Kong Website: http://www.ombudsman.hk Email: enquiry@ombudsman.hk Phone: (852) 2629 0555 Fax: (852) 2882 8149 Postal: G.P.O. Box No. 3300, Hong Kong New Zealand Ombudsman Website: http://www.ombudsman.parliament.nz Email: info@ombudsman.parliament.nz Phone: 0800 802 602 (+64 4 4739533) Fax: (04) 471 2254 Postal: PO Box 10152, Wellington 6143   Ombudsman Commission of Papua New Guinea Website: http://www.ombudsman.gov.pg Email: ombudspng@ombudsman.gov.pg  Phone: (675) 308 2600 / 308 2620 Toll Free: (675) 1801800 Fax: (675) 320 3211 Postal: Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831 PORT MORESBY 121National Capital District, Papua New Guinea   Office of the Ombudsman Samoa Website: http://ombudsman.gov.ws/ Email: info@ombudsman.gov.ws Phone: +685 25394 Fax: (685) 2186 Postal: Apia Central Bank Building Level 5   Office of the Ombudsman of Solomon Islands Email: ombudsman@solomon.com.sb Phone: (677) 28135 / (677) 28625 Fax: (677) 28626 Postal: PO Box 535, Honiara, Solomon Islands   The Control Yuan Website: http://www.cy.gov.tw/mp.asp?mp=21 Email: cymail@ms.cy.gov.tw Phone: :(+886) 2-2341-3183 Fax: Fax:(+886) 2-2341-0324 Postal: No.2, Sec. 1, Zhongxiao E. Rd., Taipei City 10051, Taiwan (R.O.C.)   Commissioner for Public Relations of the Kingdom Of Tonga Email: primzolta@yahoo.com.au Phone: 00 (676) 26980 or (676) 26 981 Fax: (676) 26 982 Postal: Commission for Public Relations, Lavinia Road, NUKU’ALOFA TONGA   Office of the Ombudsman- Republic of Vanuatu Email: ombud.vt@vanuatu.com.vu Phone: (+678) 27200 Fax: (+678) 27140 Postal: Office of the Ombudsman, Private Mail Bag 9081, Port Vila, Vanuatu

  • 2015-11-04

    Stakeholder engagement

    This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.

  • 2015-11-04

    Outreach and awareness

    Ensuring that all of the community are aware of, and can access, services should be an essential objective of the office.

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