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2015-01-23Survey Results: Implementation of the ADR Directive
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2015-01-22The Impact of Ombudsman Investigations on Public Administration
The Toronto Ombudsman, in collaboration with Ryerson University, a North American advisory committee, and the International Ombudsman Institute, has completed a groundbreaking project: The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide.
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2015-01-22
Las quejas presentadas al Diputado del Común volvieron a incrementarse en 2014
El Diputado del Común, Jerónimo Saavedra, ha anunciado que el número de quejas que ha recibido la institución que preside ha vuelto a crecer en la pasada anualidad de 2014, con un total de 1.648, frente a las 1.604 registradas en 2013. Es decir, 44 quejas más que ponen de manifiesto la creciente confianza de los ciudadanos en este organismo que está al servicio de la defensa de los derechos fundamentales y las libertades públicas.
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2015-01-22
Upward trend in complaints broken - number of inspections increased
The number of complaints received by the Parliamentary Ombudsman of Finland no longer increased last year as the Ombudsman received slightly more than 4,600 complaints.
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2015-01-21
Prof. Lipowicz confirmed as new Regional President
Following the election of Peter Tyndall (Ombudsman of Ireland) as 2nd Vice-President of the IOI in Vienna in October 2014, the IOI’s European Region carried out an electronic ballot to elect his successor as Regional President of the IOI Europe.
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2015-01-21
Sindh Ombudsman orders Sindh employees social security institution for payment
A complainant approached the Provincial Ombudsman of Sindh stating that a cheque issued by the management of Kulsoom Bai Valika Social Security Institution Hospital towards the supply of some material by her firm was dishonored.
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2015-01-21
Prof. Irena Lipowicz - CV
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2015-01-20
Jorge Cardona, member of the UN Committee on the Rights of the Child visits the Spanish Ombudsman Institution
Jorge Cardona, the Spanish member of the UN Committee on the Rights of the Child visited the headquarters of the Ombudsman.
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2015-01-14
FRA report on victims of crime in the EU
A research by the European Union Agency for Fundamental Rights (FRA) examines support service provision for victims of crime across the 28 EU Member States, in line with the 2012 EU Victims’ Directive and focuses not on abstract fundamental rights standards but on the final practical results.
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2015-01-14
Parliamentary and Health Service Ombudsman calls for feedback to develop service charter
The Parliamentary and Health Service Ombudsman Service is today calling on past, present and future service users and the organisations it investigates to provide feedback on its service to help develop its service charter.
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2015-01-14
CHRAGG gets new Chairman
The President of the United Republic of Tanzania, H.E Dr. Jakaya Mrisho Kikwete has recently appointed Hon. Bahame Tom Mukirya Nyanduga as the new Chairman of the Tanzania Commission for Human Rights and Good Governance (CHRAGG).
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2015-01-09
Statement of Solidarity with France
On behalf of IOI Europe, the Ombudsman and Regional President Peter Tyndall issued a "Statement of Solidarity with France".
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2015-01-08
A Jordan Ombudsman Bureau with enhanced capacity
The World Bank is mainstreaming citizen engagement through - among other things - supporting the development of Grievance Redress Mechanisms (GRMs), which are used by Ombudsman Institutions as a vehicle to enhance citizen voice and government responsiveness in order to advance citizen-centered governance.
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2014-12-22
Ombudsman probes Water Supplies Department mechanism for handling leaks of private water pipes
On 18 December 2014, the Ombudsman, Ms Connie Lau, declared a direct investigation into the effectiveness of the mechanism of the Water Supplies Department (WSD) for handling leaks (bursts) of private water pipes.
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2014-12-16
Being trans in the EU - comparative analysis of the EU LGBT survey data
Trans persons, or those whose gender identity and/or gender expression differs from the sex assigned them at birth, face frequent discrimination, harassment and violence across the European Union (EU) today. A report published by the European Union Agency for Fundamental Rights (FRA) examines issues of equal treatment and discrimination and analyses data on the experiences of trans respondents from the EU LGBT survey.
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2014-12-10
Ombudsman welcomes historic expansion of mandate
Ontario Ombudsman André Marin today welcomed the historic passage of a new law that will allow his office to investigate complaints about municipalities, universities and school boards for the first time.
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2014-12-10
Ombudsman presents fifth newsletter
The Portuguese Ombudsman released its fifth newsletter informing about the office's activities in November.
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2014-12-10
Complaints against HSE centres can be made to the Ombudsman
Ombudsman, Peter Tyndall reminded the public that his office can examine complaints about the HSE and all HSE-run centres, including nursing homes. This follows the shocking scenes in the RTE report on Áras Attracta in County Mayo.
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2014-12-10
IOI subsidy application form - regional subsidies - 2013/2014
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2014-12-05
Human Rights Project
The Northern Ireland Ombudsman and the Northern Ireland Human Rights Commission entered into a Service Level Agreement in October 2012 for the purposes of a joint project to develop human rights based approach to ombudsmen investigations.