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2021-09-01Demande d'adhesion - questionnaire
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2021-09-01Solicitud de afiliación - cuestionario
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2021-09-01IOI Audit Guidelines
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2021-09-01IOI Guidelines: Support to Ombudsman under Threat
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2021-09-01Plan Estratégico del IIO 2021-2024
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2021-09-01Plan Stratégique de l'IIO 2021-2024
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2021-09-01IOI By-laws (May 2021)
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2021-09-01Statuts de l'IIO (Mai 2021)
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2021-08-31IOI Strategic Plan 2021-2024
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2015-12-15Québec Ombudsman presents Highlights 2015
The Québec Ombudsman received reports of major deficiencies in the quality of the care and services provided to the residents of a residential centre in Abitibi, primarily regarding basic care, nursing care, means of control, reprisals and harassment, and a nurse’s attitude and behaviour.
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2015-12-15E-Boletín del Síndic de Greuges – Diciembre 2015
El Síndic de Greuges de Cataluña ha publicado su boletín mensual de diciembre 2015. La versión española está disponible aquí.
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2015-12-15December News from the Parliamentary and Health Service Ombudsman
In 2014-15, the Parliamentary and Health Service Ombudsman carried out 4,000 investigations – ten times more than were completed in 2012-13. Rebecca Marsh, Executive Director of Operations and Investigations, explains the use of feedback to improve the service that people are expecting.
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2021-08-30Commonwealth Ombudsman facilitated complaint handling forum
The Commonwealth Ombudsman facilitated a successful online complaint handling forum on “Harnessing the Value of Complaints” in May 2021, which was attended by over 400 participants from across Australia and the Pacific.
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2021-08-3033. Reporte Semanal de “Derechos Humanos en Perspectiva Internacional” (20 – 26 de agosto de 2021)
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2015-12-10Devastated families left without answers as avoidable death and harm incidents aren’t being investigated properly by hospitals across England
Nearly three-quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman’s investigations of the same incidents uncovering serious failings.
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2021-08-27Unjust management of debts for supply of electricity and water to members of Aboriginal community of Coober Pedy
The Ombudsman of South Australia (SA) conducted an investigation into the actions of the council as the retailer of electricity and water to Aboriginal community members in Coober Pedy. The Ombudsman concluded that the council inappropriately managed electricity and water accounts and debts in a manner that was unjust, unreasonable, wrong and contrary to law.
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2021-08-27Ombudsman SA - Investigation of District Council of Coober Pedy – Press Release
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2021-08-27Ombudsman SA - Investigation of District Council of Coober Pedy – Final Report
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2015-12-07FRA Report on violence against children with disabilities
This summary report outlines relevant international and European standards and reviews national legislation and policies addressing violence against children with disabilities. The summary also explores the extent and different causes, settings and forms of such violence, and presents measures and initiatives to prevent it.