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2015-11-05Ombudsman launches investigation into handling of workers compensation claims
The Victorian Ombudsman has commenced an ‘own motion’ investigation into the management of workers compensation claims in Victoria.
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2015-11-04
Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2015-11-04
Conducting investigations
Approaches to investigating complaints vary according to a number of factors, including the jurisdiction of the Ombudsman’s office, the agencies and other parties involved, the complexity of the matter, and the intended outcome.
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2015-11-04
Receiving and assessing complaints
How complaints are received and assessed can vary depending on a number of factors, including the jurisdiction of the Ombudsman, the agencies and other parties involved, the actions that the complainant has already taken, and the complainant’s desired intended outcome.
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2015-11-04
Challenges to jurisdiction
Ombudsman offices can face particular challenges when the executive government seeks to change the Ombudsman’s jurisdiction in a way that might limit the office’s ability to function effectively, or impact its independence.
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2015-11-04
Strategic and business planning
Strategic and business planning is an important part of an office’s corporate governance framework. Its purpose is to continuously improve the office’s outward-facing and inward-facing services by establishing a set of clearly defined expectations and outcomes.
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2015-11-03Procuración Penitenciaria de la Nación Argentina
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2015-10-23
Ombudsman reveals wide range of public service failures across NHS in England and UK government departments
Too many unresolved complaints are being taken to the Parliamentary and Health Service Ombudsman which could have been resolved by public services locally, meaning that people are left waiting longer for answers and that much needed service improvements are delayed.
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2015-10-22
Public Protector to ask Government for urgent intervention in Mamelodi Hospital
Public Protector Adv. Thuli Madonsela met with the management of Mamelodi Regional Hospital and conducted an inspection in loco following media reports about the appalling state of patient care at the hospital.
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2015-10-20
AOMF holds convention in Québec City
The 9th convention of the members of the Association des Ombudsmans et Médiateurs de la Francophonie (AOMF) culminated in the adoption of the Québec Declaration, which calls for strengthening and consolidation of mediation institutions as promoters of democratic values, the rule of law and respect for human rights.
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2015-10-20
Congrès des AOMF à Québec
Le IXe Congrès des membres de l’Association des ombudsmans et médiateurs de la Francophonie s’est conclu par l’adoption de la Déclaration de Québec, appelant au renforcement et à la consolidation des institutions de médiation en tant que promotrices des valeurs démocratiques, de l'État de droit et du respect des droits de l'Homme.
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2015-10-16
Czech ombudsman criticises conditions in refugee facility
The severe conditions which children and families with children have to endure in Bělá-Jezová constitute a violation of the European Convention on Human Rights and the Convention on the Rights of the Child. Objectively speaking, children in the facility have worse living conditions than inmates in Czech prisons. Bělá-Jezová is a former military facility where the living conditions are, in many ways, much worse than those in Czech prisons.
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2015-10-15
Growing demand for Ombudsman’s services, report shows
In Dame Beverley Wakem’s last full year in office as Chief Ombudsman, the public has shown increasing confidence in seeking independent redress through the Office of the Ombudsman.
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2015-10-12
Conferencia internacional de las INDH aprobó por unanimidad la Declaración Mérida
El Ombudsman mexicano, Luis Raúl González Pérez, quien presidió los trabajos del encuentro, afirmó que los principios de los derechos humanos, así como la paz y la seguridad, son ejes fundamentales para el desarrollo sostenible, incluyendo no sólo a las personas sino a nuestro planeta en su totalidad
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2015-10-12
FRA publishes paper on alternatives to detention
In the context of its work in the area of migration, asylum and borders, FRA is today publishing a new paper, Alternatives to detention for asylum seekers and people in return procedures. The paper seeks to provide guidance to policy makers and practitioners on the use of measures for asylum seekers and people in return procedures that do not unnecessarily deprive them of their right to liberty.
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2015-10-09
Manitoba Ombudsman releases revised privacy impact assessment tool
Manitoba Ombudsman has developed a user friendly Privacy Impact Assessment Tool that encourages organizations to think about privacy when evaluating an existing or proposed program, service or activity. This Privacy Impact Assessment Tool replaces the Compliance Review Tool for Manitoba’s Information Privacy Laws, developed by Manitoba Ombudsman in 2003.
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2015-10-08flyer-es
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2015-10-02
Memorandum of Understanding signed between ANZOA and the IOI
IOI President John R. Walters and Executive member of ANZOA Colin Naeve, signed a Memorandum of Understanding between the two institutions.
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2015-09-25
Reafirman que no hay restricciones de ningún tipo para realizar operaciones bancarias por ventanilla
La Defensoría del Pueblo de la provincia de Santa Fe advierte a los ciudadanos que es su derecho realizar las operaciones bancarias por ventanilla, sin restricciones de tipo de operación ni de monto mínimo, encontrándose prohibido que las entidades bancarias cobren suma alguna por tales operaciones, a la vez que reclama a las entidades financieras que actúen en consecuencia.
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2015-09-25
Ombudsman’s office releases submission on carding
The Office of the Ombudsman of Ontario publicly released its submission to the government on the subject of police street checks. The submission was made in August as part of the Ministry of Community Safety and Correctional Services’ public consultation on the practice often known as “carding.”