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2015-12-07FRA Report on violence against children with disabilities
This summary report outlines relevant international and European standards and reviews national legislation and policies addressing violence against children with disabilities. The summary also explores the extent and different causes, settings and forms of such violence, and presents measures and initiatives to prevent it.
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2014-02-06Commissioner of Official Languages - Annual Report 2006/2007 - EN
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2016-03-29
Vilnius NPM Workshop - Draft Agenda
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2016-03-23
Message du Médiateur de la Wallonie suite aux attentats en Bruxelles
Le Médiateur de la Wallonie et de la Fédération Wallonie-Bruxelles, Marc BERTRAND, s'est exprimé suite aux attentants de ce jour à Bruxelles:"Notre pays vient à son tour d’être la cible de barbares ! En ce moment, toutes nos pensées vont vers tous ces innocents, décédés ou blesses !"
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2016-03-23
IOI Letter of Solidarity to Belgian Colleagues (23 March 2016)
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2015-11-04
El Síndic investiga la muerte de cuatro personas por la inundación de un geriátrico en Agramunt
El Síndic de Greuges de Cataluña ha abierto una actuación de oficio para aclarar las circunstancias de la muerte de cuatro personas en la residencia geriátrica Ribera del Sió de Agramunt a consecuencia de las fuertes lluvias. Los responsables del centro contactaron con los servicios de emergencia porque algunos usuarios con movilidad reducida no podían salir.
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2015-11-04
Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2015-11-04
Stakeholder engagement
This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.
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2015-11-04
Government agencies
Ombudsmen engage with agencies to improve public administration in various ways, not just through resolving and investigating complaints.
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2015-11-04
Records management
Proper maintenance of records is an important part of a well-functioning organisation. It is particularly important that Ombudsman offices have good record management practices because it is a key area where Ombudsmen often identify poor practice in agencies in their jurisdiction. In addition, Ombudsman offices often deal with sensitive and, sometimes, highly confidential or secret information.
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2015-11-04
Risk management
Standard ISO 31000:2009 Risk Management – Principles and guidelines defines risk as the ‘effect of uncertainty on objectives’. It is important that Ombudsman offices have policies and procedures in place to identify, assess, manage/mitigate and monitor a range of risks, and that these are reviewed and evaluated at appropriate intervals.
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2016-07-19
H.M. Prison Maghaberry
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2015-10-23
Merida Declaration on NHRIs' role in implementing the 2030 Agenda for Sustainable Development
On 10 October 2015 a unique alliance of National Human Rights Institutions from all around the world adopted the Merida Declaration on the Role of National Human Rights Institutions in implementing the 2030 Agenda for Sustainable Development. This landmark document encourages all NHRIs, in line with their mandates under the Paris Principles, to collaborate in mutual capacity building and sharing of experiences to contribute to a human rights-based approach to implementation of the 2030 Agenda for Sustainable Development.
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2015-10-16
La Defensoría propone garantizar el acceso al agua sana, pública y gratuita en bares, restaurantes y lugares públicos
La Defensoría del Pueblo de la provincia de Santa Fe y la Defensoría Provincial de Niñas, Niños y Adolescentes, en conjunto con la Cátedra del Agua de la Universidad Nacional de Rosario, presentaron una propuesta para garantizar el acceso al agua sana, pública y gratuita en bares, restaurantes y lugares públicos.
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2016-02-19
Unacceptable detention conditions and insufficient crime prevention in Québec’s inuit villages
In a report tabled on February 18, 2016, the Québec Ombudsman concluded that the detention conditions of detainees in Nunavik, a territority located north of the 55th parallel in Québec, are unnacceptable and that crime prevention measures are woefully lacking.
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2016-02-19
Des conditions de détention inacceptables et une prévention insuffisante de la criminalité dans les villages inuits du Québec
Dans un rapport rendu public le 18 février 2016, le Protecteur du citoyen du Québec conclut que les conditions de détention des personnes incarcérées au Nunavik, territoire québécois situé au nord du 55e parallèle, sont inacceptables et que les mesures de prévention de la criminalité y sont nettement insuffisantes.
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2016-02-03
Albania - Summary: pecial report on violence against women (July 2012) EN
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2016-01-29
Ombudsman Hong Kong: Complaints against Food and Environmental Hygiene Department for improper handling of food safety complaints (Jan. 2016) - Summary
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2014-02-06
Commissioner of Official Languages - Annual Report 2010/2011 - EN
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2015-12-15
FRA Report: Violence against children with disabilities (Summary)