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2024-12-19Chief Ombudsman calls for Corrections to stop the way it is running Prisoners of Extreme Risk Unit
The Chief Ombudsman says the Department of Corrections must stop the way it’s running the Prisoners of Extreme Risk Unit (PERU) because the unit’s prisoners are being ill-treated. Peter Boshier has released a report that outlines serious concerns about human rights abuses at the unit which is based at Auckland Prison.
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2024-07-10
Annual Report 2023 – a credible and trusted institution closer to the people
On 8 July 2024, the Parliamentary Ombudsman, Judge Emeritus Joseph Zammit McKeon, presented the Annual Report 2023 to the Speaker of the House, Anglu Farrugia. Throughout 2023, the Office of the Ombudsman focused on enhancing its working relationship with the public administration. It adopted an open-door policy, reaching out to the public and government entities alike.
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2024-08-16
Reminder: Commonwealth Ombudsman hosts Complaint Handling Forum from 21 to 25 October 2024
From 21 – 25 October 2024, the Office will host its annual Complaint Handling Forum. The 5-part virtual forum will feature speakers from a variety of backgrounds, including a keynote address from the Commonwealth Ombudsman, Iain Anderson.
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2024-10-02
Ombudsman’s recommendations to address issues arising from the implementation of “Universal Coverage for Emergency Patients” policy
The Universal Coverage for Emergency Patients is a government policy presented to the parliament by the Council of Ministers. The Council of Ministers has approved the criteria, methoos, and conditions for determining costs associated with treating critical emergency patients under the UCEP policy. As this policy involves multiple government agencies and ministries, the Thailand Ombudsman’s fact-finding results and recommendations have been submitted to the Prime Minister for review and appropriate action.
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2024-05-10
Veterans Ombud Letter To Minister On Fairness Gap Affecting Veterans’ Families
On 7 May 2024, Colonel (Ret’d) Nishika Jardine, Veterans Ombud, released her letter to the Minister of Veterans Affairs on the fairness gap currently affecting some Veterans and their relatives. According to the Ombud, Veterans Affairs Canada’s (VAC) Veterans Independence Program policy may exclude access to care-at-home supports when Veterans’ family members live with them.
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2026-02-04
The Ombudsman looks into conditions for children and young people in emergency care
As the theme for his monitoring visits to institutions for children in 2026, the Danish Parliamentary Ombudsman will be looking into the social facilities that the municipalities use when there is a need for placing a child or young person in emergency care.
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2024-05-22
The National Ombudsman, the Ombudsman for Children and the Ombudsman for Veterans presented their annual report to the Dutch House of Representatives
Existing laws and regulations provide the government with enough room to properly help citizens. Yet, in practice, the government often solves problems with even more laws, regulations and complex processes, while these do not prevent or solve most of the citizens’ problems.
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2023-06-01
NSW Ombudsman releases report on response to children presenting alone to homelessness services
The report assesses what NSW Department of Communities and Justice (DCJ) has done to improve the response to children who present alone to homelessness services since the Ombudsman’s Office first reported on this issue in 2018. The second report was in 2020; this is the third.
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2024-03-06
Clarity about road ownership and access vital to British Columbians
In a new report, Ombudsperson Jay Chalke calls on the Ministry of Transportation and Infrastructure (MOTI) to address problematic road legislation that has real-life consequences for many British Columbians.
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2023-11-07Western Australian Ombudsman – Should We Exercise Discretion to Investigate
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2024-05-03
BC Ombudsperson sees youth in custody at risk due to ministry inaction
The BC Ombudsperson has identified a serious lack of progress by the Ministry of Children and Family Development on a 2021 Ombudsperson report with troubling findings about separate confinement of youth in custody centres. “The ministry’s inaction continues to expose vulnerable youth in its care to the risk of significant harm from separate confinement, especially Indigenous youth,” said Ombudsperson Jay Chalke.
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2023-12-21
Ombudsman to investigate the Toronto Police’s Vulnerable Persons Registry
On 19 December 2023, Toronto’s Ombudsman Kwame Addo launched an investigation into the Toronto Police Service’s Vulnerable Persons Registry (VPR) to determine if its communication to the public about the registry is adequate and fair.
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2023-04-27
OmbudsPEI - Committing to Care Report - EN
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2024-07-18
SPSO publishes new complaints handling guidance to empower children and young people in Scotland
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a Child Friendly approach to complaints, following the introduction of a new legal Act in Scotland.
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2023-11-17
Ombudsman urges councils to consider the human story
Victorian Ombudsman Deborah Glass tabled her report Investigation into a Building Permit complaint in Parliament refering to the story of a 72-year-old widow, who has spent the last six years entangled in a bureaucratic nightmare with two local councils.
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2024-08-01
The New Zealand office of the Ombudsman provided online training to the Thailand office
On June 19, 2024, at 10:00 a.m. local time. the Office of the Ombudsman of Thailand, in collaboration with the Office of the Ombudsman of New Zealand, organized an online training activity on the topic of “Complaints, including the intake and management of difficult complainants,” for the investigation and legal affairs officers.
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2024-05-31
Traffic casualties on the rise: CY proposes corrective measures to ensure traffic safety
For the last five years, an average of 420 pedestrians have died in traffic accidents each year. The Transportation and Procurement Affairs Committee of the Control Yuan (CY) has approved an investigation report and submitted a corrective action case to the Executive Yuan on 9 April 2024.
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2023-11-07
Western Australian Ombudsman – Should We Exercise Discretion Not to Investigate
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2024-08-01
The State Comptroller and Ombudsman presents Annual Report 50 to the Speaker of the Knesset
On 25 June 2024, "National Ombudsday", the State Comptroller and Ombudsman of Israel Mr. Matanyahu Englman presented to the Speaker of the Knesset (Israeli parliament) Ombudsman Annual Report 50 for the year 2023.
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2023-08-24
Second International Ombuds Expo 2024 to be held in Gaborone from 29 July to 2 August 2024
Advocate Stephen Tiroyakgosi, the Ombudsman and Human Rights Commissioner of the Republic of Botswana, is pleased to announce that the Second International Ombud Expo will be held in Gaborone, Botswana from 29 July to 2 August 2024. For the announcements in English, French and Spanish kindly see the download section in the article.