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2018-07-26Resolving complaints to the Ombudsman early
In late 2016, the Victorian Ombudsman created an Early Resolution Team which identifies matters that can be resolved informally, focusing on practical outcomes. The team now handles about 85 per cent of approaches to the Ombudsman, closing most within 30 days.
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2018-07-26British Columbia Ombudsperson - Annual Report 2017/2018
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2018-07-23Ombudsman Hong Kong publishes latest issue of Annual Report
On 17 July 2018, the Ombudsman, Ms Connie Lau, released to the public her Annual Report 2018. During the year covered by the report, the Office of The Ombudsman saw record highs in the numbers of direct investigations completed, mediation cases handled and complaints relating to access to information lodged with the Office. Around 90 per cent of the recommendations made by the Office have been accepted by government departments and public bodies for implementation.
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2018-07-20Human Rights Defender granted leave to intervene as a third party in case pending before the European Court of Human Rights
The European Court of Human Rights has granted the request for leave of the RA Human Rights Defender Arman Tatoyan to intervene as a third party in the case of Hakobyan v. Armenia. This is an example of international best practice initiated by a National Human Rights Institution.
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2018-07-18La Defensoría del Pueblo advirtió sobre estafas telefónicas o a través de medios virtuales
La Defensoría del Pueblo emitió una serie de recomendaciones para que los ciudadanos eviten ser víctimas de estafas. Las modalidades que se expanden y genera mayor número de víctimas encuentran su soporte técnico a través del contacto telefónico o de manera on line.
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2018-07-18PHSO - Annual Report 2016/2017 - EN
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2018-07-18PHSO - Report on dying without dignity (May 2015) - EN
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2018-07-18PHSO - Selected Summaries of investigations (April to June 2014) EN
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2018-07-18PHSO - Annual Report 2017/2018 - EN
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2018-07-18PHSO - Selected Summaries of investigations (Feb to March 2014) EN
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2018-07-18PHSO - Annual Report 2009/2010 - EN
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2018-07-18PHSO - Annual Report 2015/2016 - EN
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2018-07-18PHSO - Report on Improving Public Service 2008 EN
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2018-07-18PHSO - Annual Report 2010/2011 - EN
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2018-07-17La institución del Valedor do Pobo aboga por la transición a software libre en la administración autonómica
La institución del Valedor do Pobo emitió una recomendación a la AXencia Galega para a Modernización TecnolóXica de Galicia (AMTEGA) priorice la transición a software libre de todos los servicios que pone la Xunta de Galicia a disposición de la ciudadanía. La institución da por aceptada una recomendación en la que se instó a priorizar la adaptación de los procedimientos electrónicos a software sin licencia, en especial los de concurrencia competitiva y que sólo admiten una tramitación electrónica.
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2018-07-17Public Protector pays courtesy call on the Minister of National Guidance and Religious Affairs
The Public Protector, Mrs Caroline C.Z Sokoni paid a courtesy call on the Minister of National Guidance and Religious Affairs, Hon. Rev Godfridah Sumaili, on Tuesday 10th July 2018. The two leaders explored among other issues ways of collaborating between the two institutions in the promotion of national values and social justice among Zambians.
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2018-07-17Ombudsman Hong Kong to investigate allocation of swimming lanes in public swimming pools
On 17 July 2018, the Ombudsman, Ms Connie Lau, announced a direct investigation into the mechanism of the Leisure and Cultural Services Department (LCSD) for allocating swimming lanes in public swimming pools to examine whether the mechanism is effective and the department has fulfilled its responsibility as the monitoring authority.
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2018-07-17Summary of Decisions – Vienna (Austria) 2017
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2018-07-17Resumen de las decisiones – Viena (Austria) 2017
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2018-07-17IOI Annual Report 2016/2017 (EN / FR / ES)