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2016-09-01Good Practice Guide for Public Sector Agencies
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2014-02-24
Occasional Paper #06
Expose du bureau de l'ombudsman (1980) Charles Ferris / Brian Goodman / Gordon Mayer Prepare pour presentation devant le Comite de l'Ombudsman, lors de la 18ieme convention bi-annuelle du Barreau International.
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2016-05-17
Handbook on European law relating to the rights of the child
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2018-03-13Residents of Nakuru and Busia Counties Sensitised on Commission’s Oversight Mandate
Kenyans should be at the forefront of demanding efficient service delivery as part of their citizens’ responsibility to ensure public officers live up to their expectations, the Commission has advised. The Commission, during public education and sensitisation forums in Nakuru and Busia counties, urged Kenyans not to shy away from holding public officers and offices, both in the national and county governments, to their service delivery charter promises.
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2016-06-08
RCMP - Review - ENGLISH
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2022-06-10
May 2022 News Summary of the Office of the Ombudsman
In the study “Availability of local governments and public administration during the COVID-19 emergency”, the Ombudsman paid particular attention to whether, in the context of the COVID-19 pandemic, citizens were able to reach local governments and public authorities and to receive consultations or services.
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2014-02-24
Occasional Paper #33
The annual report (1986) Dr. Bernard Frank Dr. Frank was the President of the International Ombudsman Institute and in this paper he has enlarged on Prof. Stanley Anderson's Occasional Paper (#2) on the subject of the Annual Report.
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2014-02-24
Occasional Paper #50
Organization, responsibilities and procedure of the Petitions Committee of the German Bundestag (1994) Petitions Committee of the German Bundestag A report prepared for the 3rd European Ombudsman Conference held in Vitoria-Gasteiz (Spain) from 27 to 30 October 1993.
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2022-06-09
AORC Webinar on effective investigation strategies
The African Ombudsman Research Centre (AORC) has identified the issue of 'Effective Investigation strategies - building blocks, methods/tools' as one of the training priorities required by African Ombudsman. In responding to this need, AORC cordially invites Ombudsman colleagues and their staff to a webinar on 14 June 2022.
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2017-08-02
ILO Capítulo Mexicano - Acta de Constitución
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2016-02-01
acrc act
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2016-02-01
acrc act
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2016-03-22
Defensor del Pueblo de Navarra - Informe Anual - 2009 - ES
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2014-02-24
Occasional Paper #25
The work of the Commissioner for Local Administration in Scotland (1984) Kenneth Bratton Description of the work of the Commissioner for Local Administration in Scotland from 1975 to 1983 when Mr Bratton was the Commissioner for Local Administration in Scotland.
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2014-02-24
Occasional Paper #65
Ombudsman legislative resource document (1998) Dean Gottehrer Mr Gottehrer is a former regional director of the anchorage office of the State of Alaska Ombudsman, past President of the US Ombudsman Association and former chairman of the Ombudsman Leadership Forum in the United States.
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2017-06-16
Investigator Police - job description
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2016-05-10
Rapport sur les droits fondamentaux des étrangers en France
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2018-03-02
Ombudsman Arduin and Council of Advice member Beaujon appointed informateurs
Ombudsman Nilda Arduin and Council of Advice member retired banker Jan Beaujon were appointed “informateurs” on Thursday by Governor Eugene Holiday. Arduin and Beaujon will research the possibilities for the formation of a new government for the country that is supported by the broadest possible majority in Parliament.
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2024-11-27
Annual Report 2023/2024 now available
The International Ombudsman Institute (IOI) presents its Annual Report for the membership year 2023/2024. The report gives account of the main projects, developments and achievements made in the past membership year and it is now available in all three languages of the IOI.
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2022-06-01
Ombudsman’s Quarterly Review
The Chief Ombudsman, Peter Boshier, was in March elected as Second Vice President of the International Ombudsman Institute (IOI). Mr Boshier has served on the board of the IOI, a global organisation made up of more than 200 independent ombudsman institutions from more than 100 countries, since 2016. The Ombudsman New Zealand has been a part of the IOI since its inception in 1978.