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2025-01-24SPSO Launches Training for Handling Child Friendly Complaints
Rosemary Agnew, the Scottish Public Services Ombudsman (SPSO), has launched an online training to help public service organisations handle complaints from or involving children and young people. The online training course is designed for complaints handlers and frontline staff. It shows how organisations can put children and young people’s rights at the heart of the complaints process.
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2022-10-25
NSW Ombudsman Annual Report and summary of investigations report tabled in Parliament
The NSW Ombudsman’s Office Annual Report: 2021-22 has been tabled in Parliament. The report provides insight to the 24,874 contacts received by the office in the financial year to 30 June 2022. These included 12,363 actionable complaints, which highlight the diversity of issues raised by NSW citizens accessing services from NSW Government agencies, local councils and certain community-service providers.
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2022-10-24
Audiences foraines du Médiateur du Faso : les populations répondent à l’appel du Médiateur du Faso à Boromo
Après Houndé, c’était autour des populations de Boromo d’accueillir la délégation du Médiateur du Faso ce13 octobre 2022 dans le cadre de son audience foraine. Un rendez-vous d’échange et de partage avec les autorités administratives, coutumières, religieuses et les acteurs de la société civile.
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2016-11-09The Ombudsman's Casebook - Issue 26 (English)
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2016-11-09
The Ombudsman's Casebook - Issue 26 (Welsh)
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2015-06-03
Ombudsmen Act 1975
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2022-10-20
Video link and speaker presentations for Webinar now available
On 13 October 2022, AORC and the IOI organized a webinar on the “UN Resolution on Ombudsman and Mediators, the Venice Principles and the OR Tambo Declaration”, to discuss how these instruments are used as tools to strengthen, protect, and promote the institution of the Ombudsman. You can now re-watch the webinar online and access the speaker presentations.
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2022-10-20
Regional meeting held in New Zealand
The IOI’s Australasian & Pacific Region (APOR) held a conference on 13 October 2022 and its 34th annual members’ meeting on 14 October 2022 in Wellington, New Zealand. The conference, on remaining relevant and getting government to listen, was co-hosted by Victorian Ombudsman Deborah Glass OBE as Regional President and New Zealand Chief Ombudsman and IOI 2nd Vice President Peter Boshier.
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2015-01-15
Parliament Commissioner for Human Rights received “A” status
On 29 December 2014 based on the results of examination of two years of activities of the Ukrainian Parliament Commissioner for Human Rights the Bureau of the International Coordination Committee of National Human Rights Institutions (ICC NHRI) has granted to the Commissioner for Human Rights the “A” status - the highest status of compliance with the UN Paris Principles.
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2015-10-30
III Seminario Internacional Programa
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2018-08-28
USOA - 39th Annual Conference - Conference Package
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2022-10-19
Ombudsman publishes Newsletter
The Office of the Ombudsman of Kenya recently published their Newsletter for July – September 2022.
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2022-10-19
Health care complaints to B.C. Ombudsperson highest in ten years
The BC Ombudsperson’s 2021/22 Annual Report, released 18 October, highlights that complaints about health care from British Columbians were the highest in a decade. The office received almost 1,300 complaints and enquiries focused on programs and services provided by the Ministry of Health and B.C.’s health authorities.
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2022-10-18
Implementation of Recommendations
The Commonwealth Ombudsman, Mr Iain Anderson, published a report, Did They Do What They Said They Would? volume 2, on 17 October 2022. The report contains point-in-time assessments that measure the progress made by 8 agencies to implement 73 accepted recommendations made by the Office in 10 reports between 1 July 2019 and 30 June 2021.
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2022-10-17
Ombudsman publishes Special Report
The report “National Mechanism for the Investigation of Arbitrary Incidents” for 2021 aims to enhance transparency and focuses on groups of cases or independent incidents that have raised public concern.
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2022-10-17
La síndica ve un avance en la eliminación del voto rogado, pero pide que se estudien sistemas telemáticos alternativos para mejorar las cifras de participación
Desde el año 2011 la institución del Síndic de Greuges ha recibido numerosas quejas de ciudadanos residentes en el extranjero que no han podido ejercer su derecho de voto en unos comicios por las dificultades que les ha supuesto el sistema de voto rogado.
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2022-10-14
60 years of the Ombudsman in New Zealand
The Ombudsman New Zealand celebrated its 60th anniversary at a Parliamentary event on 12 October 2022. With its establishment on 1 October 1962, the Ombudsman New Zealand was the first office established outside of Scandinavia.
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2022-10-13
Ombudsman publishes Newsletter summary
The Office of the Ombudsman of Latvia published a news summary for September 2022. This month’s discussed topics include the Civic Engagement Month, the Call for Support for all households regardless of the type of heating used, the Submission for the 8th "Annual Award for Supporting People with Disabilities" and many more.
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2022-10-13
National Ombudsman undertakes Peer Review
On October 21-22 in Manchester, the UK National Ombudsman will be submitting itself to an IOI-led Ombudsman peer review. The UK National Ombudsman undertook its first peer review in 2018. Since then, the Ombudsman has led the international effort to establish peer review as a critical tool to assess effectiveness more broadly, including against the Venice Principles. As a result, there are now IOI best practice papers and guidance on the subject.
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2014-10-08
Public Protector to host Swedish counterpart during roundtable on role of ombudsman
The Public Protector, Adv. Thuli Madonsela, hosted her Swedish counterpart, the Chief Parliamentary Ombudsman, Ms. Elisabet Fura, on 07 October 2014 during a roundtable discussion on the role of the Ombudsman in Pretoria.