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2019-09-04Being Complaint About - Good Practice Principles and Guidelines by Dr. Chris Gill (University of Glasgow) & Carolyn Hirst (Hirstworks)
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2013-11-14Ombudsman issues reprimands to doctors for operating on patient against her will
Parliamentary Ombudsman Petri Jääskeläinen has issued reprimands to two doctors at a central hospital as well as to a hospital district for an unlawful action. In addition, he has recommended that the hospital district make recompense to the patient for the violations of her fundamental and human rights to which she was subjected.
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2013-06-05
Members of FRA’s new Scientific Committee announced
The FRA Management Board, at its meeting of 22-24 May 2013, appointed the members of the agency's new Scientific Committee.
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2013-02-13
By-laws available online
The 10th IOI World Conference paved the way for further strengthening the IOI as the leading organization within the international Ombudsman community. The IOI By-laws as adopted by the General Assembly are now available online.
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2013-05-03
Newsletter, May 2013
The Office of the Ombudsman of Catalunya published its electronic newsletter for the month of May 2013.
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2019-09-02
Report unannounced inspection of Northland Regional Corrections Facility_Ombudsman of New Zealand
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2013-09-05
ACRC hosted Anti-Corruption Agency Forum
The Anti-Corruption and Civil Rights Commission (ACRC) of Korea hosted the 7th Anti-Corruption Agency (ACA) Forum on September 2 in Seoul by bringing together high-level officials of major anti-corruption agencies in the Asia-Pacific region.
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2013-08-30
Ombudsman on financing needs of inmates in psychiatric institutions
With little money to spend, inmates in residential institutions are compelled to be “creative” – found Ombudsman Máté Szabó in his recent report. The sum of the spending money which inmates receive remained the same, although prices of the most preferred consumer goods, had increased many times. As a consequence, inmates are compelled to barter among themselves.
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2013-06-14
AOMA Newsletter – May 2013
The African Ombudsman and Mediators Association (AOMA) recently released the 5th Issue of its newsletter including a wide range of information on ombudsman institutions on the African continent. The Newsletter is available in English and French.
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2019-10-30
OCHRE Initiatives
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2013-07-01
Ombudsman submits 8th Annual Report
Arlene Brock, Ombudsman for Bermuda, issued an Annual Report for the 2012 calendar year. This report comments on the ongoing denial of the government that the UK Environmental Charter constitutes a legal obligation, issues such as whistle-blowing and public access to information.
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2013-06-12
Ombudsman’s prison investigation
For the first time in the history of the Prison and Penitentiary of Sopronkőhida, built in 1886, the Ombudsman conducted an investigation which revealed that inmates spend their lengthy imprisonment in cramped cells and fewer psychologists than needed are available.
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2013-05-31
Ombudsman presents NPM Annual Report 2012
The Defensora del Pueblo (Ombudsman of Spain), Soledad Becerril, has presented before the Spanish Parliament the last report of the National Preventive Mechanism against Torture and other Cruel, Inhuman or Degrading Treatment or Punishment (NPM).
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2019-08-27
Queensland Ombudsman: Forensic Disability Service Report (Aug. 2019)
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2019-08-29
Council of Europe: Unboxing Artificial Intelligence - 10 steps to protect Human Rights (May 2019)
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2014-06-02
Ombudsman’s Annual Report laid in Parliament
Gibraltar Public Services Ombudsman Mario Hook Please presented the Office’s Annual Report 2013 which was laid in Parliament on 29 May 2014.
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2014-12-01
Australia and New Zealand publish guidelines for complaint management
A joint Australia/New Zealand Standard, AS/NZS 10002:2014 Guidelines for complainant management in organizations, was published on 29 October 2014 to provide general guidance on the objectives and design of an effective complaints handling system, for both public and private sector organisations.
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2013-12-03
Acting Public Services Ombudsman for Wales appointed
In light of Peter Tyndall’s departure to take up the post of Irish Ombudsman and Information Commissioner, the National Assembly for Wales has appointed Professor Margaret Griffiths as Acting Public Services Ombudsman for Wales. The National Assembly for Wales will now conduct a full and open recruitment process to appoint a permanent successor to Peter Tyndall.
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2013-11-12
“Ombudsman and Legislation in Canada” book review
The Citizens’ Representative for Newfoundland and Labrador, Barry Fleming, conducted a review of the new book of Gregory Levine on “Ombudsman and Legislation in Canada: An Annotation and Appraisal”.
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2014-01-30
Former Ombudsman on proposed legislation on an independent commission of corruption
In an interview with Radio Australia, Peter Masi, former Ombudsman of Papua New Guinea (PNG), commented on the proposed legislation for an independent Commission of Corruption and welcomed a recent ruling of the PNG Supreme Court on this matter.