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  • 2021-07-21

    Resumen de las decisiones – Reunión 19 de mayo de 2021 de la Junta Directiva (por médios electrónicos)

  • 2014-02-24

    Occasional Paper #29

    The Equal Opportunities Ombudsman - A Swedish instrument to promote equality between women and men on the labour market (1985) Ulf Lundvik Mr. Lundvik was the former Chief Ombudsman for Sweden and until 1984, the President of the International Ombudsman Institute.  

  • 2014-06-25

    Ombudsman probes Government’s regulation of guesthouses

    The Ombudsman, Ms Connie Lau, declared today (June 12) a direct investigation into the Government’s regulation of guesthouses.

  • 2014-06-03

    Wafaqi Mohtasib critizises delay in finalization of pension cases

    The Wafaqi Mohtasib, Mr. M. Salman Faruqui, taking cognizance of media reports regarding the sudden death of a retired employee of Pakistan Railways seeking approval of his pension case, has directed the Pakistan Railways to ensure finalization of pension cases of their employees at least six months before the date of their retirement. Similarly, the other federal government departments have also been asked to follow this practice.

  • 2015-11-04

    Contacts

    Starter Kit contact For any questions or comments regarding this Starter Kit, please contact the Western Australian Ombudsman’s office by email: communications@ombudsman.wa.gov.au   Australian Ombudsman Offices Commonwealth Ombudsman Website: http://www.ombudsman.gov.au Email: ombudsman@ombudsman.gov.au Phone: 1300 362 072 Fax: 02 6276 0123 Postal: GPO Box 442, CANBERRA ACT 2601   New South Wales Ombudsman Website: http://www.ombo.nsw.gov.au Email: nswombo@ombo.nsw.gov.au Phone: 02 9286 1000 Toll free (outside Sydney metro): 1800 451 524 Fax: 02 9283 2911 Postal: Level 24, 580 George Street, Sydney NSW 2000   Northern Territory Ombudsman Website: http://www.ombudsman.nt.gov.au/ Email: nt.ombudsman@nt.gov.au Phone: (08) 8999 1818 Free call: 1800 806 380 Postal: PO Box 1344, Darwin NT 0801   Queensland Ombudsman Website: http://www.ombudsman.qld.gov.au Email: ombudsman@ombudsman.qld.gov.au Phone: 07 3005 7000 Freecall: 1800 068 908 (outside Brisbane) Fax: 07 3005 7067 Postal: GPO Box 3314, Brisbane QLD 4001   South Australian Ombudsman Website: http://www.ombudsman.sa.gov.au Email: ombudsman@ombudsman.sa.gov.au Phone: (08) 8226 8699 Toll free: 1800 182 150 (outside metro SA only) Facsimile: (08) 8226 8602 Postal: PO Box 3651, Rundle Mall SA 5000   Tasmanian Ombudsman Website: http://www.ombudsman.tas.gov.au/ Email: ombudsman@ombudsman.tas.gov.au Phone: 1800 001 170 (free call nationally) Postal: GPO Box 960 Hobart 7001   Victorian Ombudsman Website: https://www.ombudsman.vic.gov.au/ Email: ombudvic@ombudsman.vic.gov.au Phone: 03 9613 6222 1800 806 314 (Regional) +61 3 9613 6222 (International) Fax: 03 9614 0246 Postal: Level 1 North Tower, 459 Collins Street, Melbourne VIC 3000 DX210174 Melbourne   Western Australian Ombudsman Website: http://www.ombudsman.wa.gov.au Email: mail@ombudsman.wa.gov.au Phone: 08 9220 7555 Freecall: 1800 117 000 (toll free for country and interstate callers) Facsimile: 08 9220 7500 Postal: Ombudsman Western Australia, PO Box Z5386 St Georges Terrace PERTH WA 6831   Pacific Region Ombudsman Offices Ombudsman of the Cook Islands Website: http://www.whupi.com/ombudsman/ Email: complaints@ombudsman.gov.ck Phone: (682) 20 605 Fax: (682) 21 605 Postal: PO Box 748, Avarua, Rarotonga, Cook Islands   The Ombudsman of Hong Kong Website: http://www.ombudsman.hk Email: enquiry@ombudsman.hk Phone: (852) 2629 0555 Fax: (852) 2882 8149 Postal: G.P.O. Box No. 3300, Hong Kong New Zealand Ombudsman Website: http://www.ombudsman.parliament.nz Email: info@ombudsman.parliament.nz Phone: 0800 802 602 (+64 4 4739533) Fax: (04) 471 2254 Postal: PO Box 10152, Wellington 6143   Ombudsman Commission of Papua New Guinea Website: http://www.ombudsman.gov.pg Email: ombudspng@ombudsman.gov.pg  Phone: (675) 308 2600 / 308 2620 Toll Free: (675) 1801800 Fax: (675) 320 3211 Postal: Ground Floor, Deloitte Tower, Douglas Street, PO Box 1831 PORT MORESBY 121National Capital District, Papua New Guinea   Office of the Ombudsman Samoa Website: http://ombudsman.gov.ws/ Email: info@ombudsman.gov.ws Phone: +685 25394 Fax: (685) 2186 Postal: Apia Central Bank Building Level 5   Office of the Ombudsman of Solomon Islands Email: ombudsman@solomon.com.sb Phone: (677) 28135 / (677) 28625 Fax: (677) 28626 Postal: PO Box 535, Honiara, Solomon Islands   The Control Yuan Website: http://www.cy.gov.tw/mp.asp?mp=21 Email: cymail@ms.cy.gov.tw Phone: :(+886) 2-2341-3183 Fax: Fax:(+886) 2-2341-0324 Postal: No.2, Sec. 1, Zhongxiao E. Rd., Taipei City 10051, Taiwan (R.O.C.)   Commissioner for Public Relations of the Kingdom Of Tonga Email: primzolta@yahoo.com.au Phone: 00 (676) 26980 or (676) 26 981 Fax: (676) 26 982 Postal: Commission for Public Relations, Lavinia Road, NUKU’ALOFA TONGA   Office of the Ombudsman- Republic of Vanuatu Email: ombud.vt@vanuatu.com.vu Phone: (+678) 27200 Fax: (+678) 27140 Postal: Office of the Ombudsman, Private Mail Bag 9081, Port Vila, Vanuatu

  • 2014-04-04

    Ombudsman Institutions and Open Government on 16 April 2014

    On Wednesday, 16 April 2014, a webinar on the role of Ombudsman institutions in advancing open government will take place and the IOI kindly invites all of its member institutions to join the webinar between 10 and 11 a.m. EST. The webinar is sponsored by Open Government Partnership (OGP), the World Bank Institute and the IOI and will aim to discuss the opportunities for Ombudsman offices to engage in their respective countries’ OGP processes.

  • 2021-06-30

    Ombudsman Ontario - Rapport annuel - 2020/2021 - FR

  • 2014-09-23

    Ombudsman celebrates “Right to Know” week

    For the ninth year, Manitoba Ombudsman has joined with other information and privacy commissioner offices from across the country in celebrating national Right to Know Week in order to raise awareness of an individual’s democratic right of access to government-held information and to promote the benefits of open, accessible, and transparent government.

  • 2022-06-13

    Municipal Ombudsman of Zürich - Annual Report 2020 - German

  • 2022-06-13

    Municipal Ombudsman of Zürich - Annual Report 2021 - German

  • 2014-02-24

    Occasional Paper #65

    Ombudsman legislative resource document (1998) Dean Gottehrer Mr Gottehrer is a former regional director of the anchorage office of the State of Alaska Ombudsman, past President of the US Ombudsman Association and former chairman of the Ombudsman Leadership Forum in the United States.  

  • 2015-11-04

    Risk management

    Standard ISO 31000:2009 Risk Management – Principles and guidelines defines risk as the ‘effect of uncertainty on objectives’. It is important that Ombudsman offices have policies and procedures in place to identify, assess, manage/mitigate and monitor a range of risks, and that these are reviewed and evaluated at appropriate intervals.

  • 2014-02-24

    Occasional Paper #10

    Adress given on the occasion of the opening of the I.O.I. at the Van Leer Foundation Jerusalem (1980) Dr. Bernard Frank Adress given by Dr. Frank, former I.O.I. President and former Chairman of the International Bar Association Ombudsman Committee thanks to whose continuing effort and dream, the International Ombudsman Institute was established in 1978.  

  • 2014-01-30

    HSE changes policy following Ombudsman investigation

    The Ombudsman, Peter Tyndall, has today welcomed the steps taken by the Health Service Executive (HSE) to ensure that the Long Term Illness card scheme does not discriminate on the basis of where an applicant lives.

  • 2014-05-05

    Control Yuan holds staff exchange program

    From 26 to 30 April 2014, the Control Yuan (CY) held a Staff Exchange Program with the ombudsman/human rights offices of Asian-Pacific and African countries. The program was joined by six participants from Fiji, Kiribati, Papua New Guinea, Swaziland and Vietnam, who had just finished the three-week National Development Course (NDC) held by the Ministry of Foreign Affairs.

  • 2014-04-17

    Ombudsman hosted meetings concerning human rights in EU context

    In April, the Office of the Human Rights Defender in Poland hosted a meeting of the IOI European Board as well as a visit of the European Ombudsman in order to discuss several topics related to human rights in a European context.  

  • 2014-02-24

    Correctional Investigator releases investigation into natural cause deaths in federal penitentiaries

    The investigative report released by the Office of the Correctional Investigator on 17 February 2014 raises significant issues about how the Correctional Service of Canada (CSC) meets its legal obligation to investigate the factors and circumstances that led to death regardless of cause.

  • 2014-02-24

    Occasional Paper #49

    The ombudsman - an effective recourse for citizens? (1994) Gordon Earle Mr Earle was the Ombudsman for the Province of Manitoba, Canada.  

  • 2014-02-21

    Ombudsman underlines necessity to implement EU-Directive on patients’ rights

    In a statement to the Polish Prime Minister Donald Tusk, Irena Lipowicz, the Human Rights Defender of Poland, underlined the necessity to urgently implement the Directive 2011/24/EU on the application of patients’ rights in cross-border healthcare.

  • 2020-03-16

    African Ombudsman Today - Issue 13 (March 2020)

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