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2014-08-14Veterans Need Clear Information and Transparent Communications
Last week the media following Veterans’ issues focused attention on a chart released by Veterans Affairs Canada via social media on July 31. The chart shows the maximum benefits by rank of supports available to seriously injured Veterans.
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2014-02-24Occasional Paper #28
The National Board for Consumer Complaints - A Swedish innovation for the protection of the man in the streets (1984) Ulf Lundvik Mr. Lundvik was the former Chief Ombudsman for Sweden.
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2014-07-16
Local Government Ombudsman publishes local authority complaint statistics in new report
For the first time the report provides complaint statistics for each English local authority, all in one place. The LGO provides this information to councils each year in a set of annual letters.
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2014-03-28
World Bank and IOI successfully co-host round table on ombudsman institutions
On 25 March the World Bank and the IOI organized a round table on „The Role of Ombudsman Offices in Promoting Good Governance and Effective Service Delivery“, held at the headquarters of the World Bank in Washington, DC. The IOI was represented at the discussions by its second Vice-President Diane Welborn and Secretary General Günther Kräuter.
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2023-11-03
Síndic de Greuges - Informe de Supervision Manresa 2022 - ES
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2014-04-03
Ombudsman presents latest Annual report 2013
The Office of the Ombudsman of Iowa presents its latest Annual Report for the calendar year 2013, providing a detailed insight into the Ombudsman’s activities and cases as well as legal challenges faced by the institution.
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2014-09-25
Parliamentary and Health Services Ombudsman encourages South Asian and Muslim women to complain for change
The Parliamentary and Health Service Ombudsman is encouraging South Asian and Muslim women to complain when they have received a poor service from the NHS.
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2014-04-29
Commonwealth Ombudsman released report into service delivery complaints about Centrelink
The Commonwealth Ombudsman, Colin Neave, today released his report of the Investigation into service delivery complaints about Centrelink. The report features 40 case studies which illustrate the problems that led 9600 Centrelink customers to complain to the Ombudsman’s office between January 2012 and September 2013.
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2014-05-23
Ombudsman’s oversight role expanded
The Queensland Parliament has recently passed legislation to return oversight of the state’s child safety complaints system to the Queensland Ombudsman.
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2014-05-28
International framework of Ombudsman Institutions
The Síndic de Greuges de Catalunya (Catalan Ombudsman) undertook a research effort on the international defining elements of the role of ombudsmen in today’s democracies.
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2020-03-06
Actas de la X° Asamblea General de ILO (Julio 2019)
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2014-11-11
Ombudsman orders municipal administration Kandiaro to construct safe and hygienic drainage facility.
A complainant approached the Provincial Ombudsman Sindh, Mr. Asad Ashraf Malik, requesting for closure of open cesspit which posed serious threat to his katcha house and endangered the lives of children.
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2020-03-02
Ontario Ombudsman - Directro Special Response Team (SORT) - Job Description (Feb. 2020)
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2014-02-24
Occasional Paper #09
The ombudsman as a watchdog of legality and equity in the administration (1980) Ulf Lundvik A comparison of the role of Ombudsman in the Scandinavian countries with tha tof the Ombudsman in Common Law countries by the former Chief Parliamentary Ombudsman of Sweden.
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2014-04-28
Link and feedback on recent webinar
On 16 April 2014, the first webinar co-sponsored by the World Bank, Open Government Partnership and the IOI was held. More than 90 participants followed the webinar ensuring a lively debate.
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2021-03-11
Procuraduría de los Derechos Humanos - Annual Report 2020 - ES
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2015-01-08
A Jordan Ombudsman Bureau with enhanced capacity
The World Bank is mainstreaming citizen engagement through - among other things - supporting the development of Grievance Redress Mechanisms (GRMs), which are used by Ombudsman Institutions as a vehicle to enhance citizen voice and government responsiveness in order to advance citizen-centered governance.
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2014-02-24
Occasional Paper #20
The controllers and the controlled: The Swedish ombudsman institution as seen from the grass-roots level (1982) Klas Lithner The Swedish Ombudsman Institution as perceived by those who live and work in its shadow. Klas Lithner is the State Attorney of Karlskkrona, Sweden.
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2014-06-12
Joint actions to help free Nigerian girls
International human rights institutions are looking into the possibility of acting jointly to help free the Nigerian girls kidnapped on 14 April by the radical islamic group Boko Haram.
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2014-03-12
Agriculture Department refunds deducted service dues to widow
In the course of the Ombudsman’s intervention it was revealed that the deduction was illegal and deprived the family affected of their legitimate right.