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2017-12-18SPSO publishes thematic report on learning from complaints
The Scottish Public Services Ombudsman (SPSO) published its second thematic report on “Making Complaints Work For Everyone”. The report focuses on the impact of complaints on staff who have been complained. It identifies the causes of negative staff experiences of complaints, and offers a number of resources that can help prevent these difficulties whilst ensuring that the rights of the service user are properly observed.
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2022-08-03Rapport d’intervention concernant le CISSS de la Montérégie-Ouest
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2022-08-01
Effectiveness of 1823 in handling complaints and enquiries
The Ombudsman, Ms Winnie Chiu, announced the launch of a direct investigation to examine the effectiveness of 1823, managed by the Efficiency Office (EO), in handling complaints and enquiries.
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2022-08-01
La Defensoría del Pueblo recordó recomendaciones para evitar estafas online
La Defensoría del Pueblo de la provincia de Santa Fe reiteró su advertencia por el incremento de estafas virtuales y llamó a la ciudadanía a estar atenta para evitar este tipo de delito. En ese sentido, recordó una serie de recomendaciones para prevenir este tipo de situaciones.
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2022-08-01
Representatives of the Ombudsman’s Office visit border control posts in Terehova and Grebņeva
On Tuesday, July 19, Deputy Ombudsman Ineta Piļāne, together with other representatives of the Ombudsman’s Office, visited the border control posts in Terehova and Grebņeva.
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2022-08-01
40 ans après la loi du 4 août 1982 : la persistance des discriminations envers les personnes LGBTI
En août 1982, l’Etat français abrogeait les dispositions pénalisant les relations homosexuelles dans le code pénal. 40 ans plus tard, la Défenseure des droits s’inquiète de la persistance des discriminations envers les personnes LGBTI.
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2022-08-01
AORC Webinaire - Présentation des Ombudsman sectoriels (Municipal, Police, Militaire) - Reservez la date
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2022-08-01
AORC Webinar - Sectoral Ombudsman (Municipal, Police, Military) - Save the Date
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2017-12-13
Se presentó la segunda maratón de la Defensoría del Pueblo de Santa Fe
Este año la actividad lleva como consigna “Por la educación vial”. La largada se realizará el próximo domingo a las 8 horas desde la rotonda grande de la costanera este. La inscripción puede realizarse a través de www.defensoriasantafe.gob.ar
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2017-12-11
Death of woman from anorexia was avoidable, Ombudsman rules
A young woman’s death from anorexia nervosa would have been prevented had the NHS provided appropriate care and treatment, according to a Parliamentary and Health Service Ombudsman (PHSO) report published today (Friday 8 December 2017).
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2017-12-11
Second European Union Minorities and Discrimination Survey - Main results
On 6 December 2017, the European Union Agency for Fundamental Rights (FRA) published its “Second European Union Minorities and Discrimination Survey (EU-MIDIS II): main results” report. Nearly a decade since FRA carried out a similar survey, the findings underline the need for specific and stronger measures to provide legal protection against discrimination coupled with effective sanctions.
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2022-07-29
Honorary Life Membership awarded to former Secretary General Werner Amon
Werner Amon, former Ombudsman of Austria and IOI Secretary General from 2019 – 2022, has been awarded IOI Honorary Life Membership for his commitment and successful work for the organization.
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2017-12-06
Asian Region elects new Director
The Asian Region of the IOI held an electronic ballot to fill the vacant position of one Asian Director on the IOI Board of Directors. Ms Un-Jong Pak, Chairperson of the Anti-Corruption & Civil Rights Commission in Korea, received the highest number of votes and was therefore declared elected as new Asian Director.
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2017-12-05
Upholding Administrative Fairness in B.C.: Annual Report 2016-2017
British Columbia’s Ombudsperson Jay Chalke released his 2016-2017 Annual Report on 7 November 2017. The Report details a year’s work upholding administrative fairness across B.C.’s more than 2,800 provincial and local public authorities.
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2017-12-04
Petri Jääskeläinen continues as Ombudsman
Doctor of Laws Petri Jääskeläinen has been re-elected to serve as Parliamentary Ombudsman for a term of four years. His term will begin on 1 January 2018 and end on 31 December 2021. The election of Dr. Jääskeläinen was confirmed at the plenary session on 21 November 2017. Dr. Jääskeläinen was the only person who had submitted his candidature for the post.
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2017-12-04
Investigation into the management of maintenance claims against public housing tenant
As a result of a number of complaints to the Ombudsman and wider community concern, the Ombudsman conducted an investigation into the Department of Health and Human Services' Office of Housing's processes for determining and pursuing maintenance debts against public housing tenants. The investigation found that many public housing tenants were charged thousands of dollars for the repair of damaged public housing, even when there was no evidence they caused the damage. The investigation also found that the department was wasting public resources and breaching its responsibility as a Model Litigant by making unreasonable demands for cost recovery and pursing claims to the Victorian Civil and Administrative Tribunal.
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2022-07-27
Ombudsman Sindh presents Annual Report 2021 to Chief Minister Sindh
Mr. Ajaz Ali Khan, Hon’ble Ombudsman Sindh, Pakistan, presented the Annual Report 2021 of the Institution to the Honourable Chief Minister Sindh, Syed Murad Ali Shah, on 21st July, 2022.
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2017-11-30
Concern about routine strip searching and high incidence of force and restraint in women’s prison
Female prisoners in Victoria’s main women’s prison are being routinely strip searched, in what Ombudsman Deborah Glass has described as a “humiliating, degrading and undignified practice”. Tabling the Implementing OPCAT in Victoria: report and inspection of the Dame Phyllis Frost Centre in Victorian Parliament, Ms Glass said an independent inspection had uncovered some serious issues.
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2017-11-30
Ombudsman Quarterly Review Spring 2017
The Spring 2017 issue of the Ombudsman Quarterly Review is available now. It includes: engagement in the Pacific, the Ombudsman's Annual Report 2016/17, Disability Rights update, Experts by Experience on our OPCAT visits, agency progress on the OIA, PrivacyLive on Right to Know Day, latest case notes and opinion.
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2017-11-30
Las Defensorías y su rol para abordar el consumo problemático de sustancias
La Defensoría de Niñas, Niños y Adolescentes de Santa Fe junto a la Defensoría del Pueblo de Santa Fe y UNICEF Argentina realizaron la jornada taller sobre el rol de las Defensorías en el abordaje del consumo problemático de sustancias. La actividad se desarrolló en la ciudad de Santa Fe en el marco del último plenario anual de la Asociación de Defensores del Pueblo de la República Argentina (Adpra) donde también se abordaron otros temas.