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2015-03-11Local Government Ombudsman asks if children are being failed by complaints system
The pressures on the complaints system for children’s care services are being highlighted in a new report by the Local Government Ombudsman (LGO). In a number of case studies the LGO shows some of the common issues it sees in children’s social care complaints, including failure to recognise a children’s service complaint or long delays in the process.
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2015-07-23
Local Government Ombudsman Annual Report and Accounts 2014/15 published
The report, entitled Quality Counts, explains how the LGO exceeded its performance targets and improved quality standards, while continuing to reduce its operating costs.
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2021-02-24Defensor del Pueblo Europeo - Informe Anual 2017
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2015-03-11
Shura committee - Ombudsman's Office cooperation discussed
The Shura Council Human Rights Committee hailed the efforts of the Ombudsman's Office in dealing with citizens' remarks and complaints.
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2015-08-06
Ombudsman community mourns death of Prof. Roy Gregory
It is with great sorrow that the International Ombudsman Institute has learned that Roy Gregory, Emeritus Professor of Politics, died in London on 14 July 2015. In his scholarly work Prof. Gregory made a significant contribution to promoting and developing the concept of Ombudship. The IOI is therefore pleased to share with you a tribute written by his longtime colleague at the University of Reading, Dr. Philip Giddings.
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2020-09-25
Protecteur du Citoyen - Annual Report 2019/2020 - EN
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2015-03-03
Ombudsman submitted Annual Report 2014 to Parliament
The Catalan Ombudsman submitted the Annual Report 2014 to Parliament. In 2014 the office handled over 27,211 actions, concerning 53.095 people of which 40% were related to social policies. The Catalan version of the 2014 Annual Report is now available online.
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2016-03-22
Ombudsman for Wales calls for “Independent Systemic Review” of out of hours hospital care
A new report from the Public Services Ombudsman for Wales has called for an independent systemic review of out of hours hospital care in Wales.
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2016-06-27
Victorian Ombudsman reports on progress of recommendations to government
The recommendations made by Victorian Ombudsman Deborah Glass in her first two years in office blended strong calls for a fairer and more effective public service with practicality in achieving positive outcomes for Victorians.
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2020-10-01
Veterans Ombudsman Study Report - Spouse Supporting Transition (Sep. 2020)
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2015-04-23
Respect prisoners' regligious beliefs in special dietary requirements
The Human Rights Defender addressed the Director General of the Prison Service with a request considering special dietary requirements of prisoners respecting their religious, cultural or philosophical beliefs.
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2020-09-21
Commissioner for Fundamental Rights - Annual Report 2018 EN
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2020-09-21
Commissioner for Fundamental Rights - Annual Report 2019 EN
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2020-10-02
IOI Remote Media Training - Invitation Letter
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2015-05-20
Occasional Papers (1979-2008)
The International Ombudsman Institute's Occasional Paper Series were published frequently between 1979 and 2008. The papers are available online.
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2015-07-29
Handover procedure between former Ombudsman Kurteshi and recently elected Ombudsman Jashari
Handing over procedure of responsibilities between former Ombudsman Mr Sami Kurteshi and newly elected Ombudsman, Mr Hilmi Jashari, took place on 6 July 2015. After the formal ceremony organized on this occasion within the Ombudsman Institution’s Headquarter, Mr Jashari and Mr Kurteshi addressed to the media with their statements.
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2021-03-15
Latvia - Ombudsman - Annual Report 2019 (Summary) - EN
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2014-12-12
Tender for IOI regional subsidies 2014/2015
In its efforts to further increase the regional impact of the IOI, the members of the IOI Board of Directors decided at the Annual Board Meeting in Vienna to continue the regional subsidy programme for the membership year 2014/2015.
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2016-09-02
World Conference - Financial Support for Participants
We are all looking forward to the 11th World Conference which will soon take place in Bangkok/Thailand. Since we know that some IOI members with limited budgets find it difficult to attend this important event, we have decided to offer financial support to those who need it most. There are two funding options:
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2015-05-04
Second round table event with World Bank on 11 May 2015 in Washington
Following the very successful round table organized in February 2014 the IOI and the World Bank once again invite World Bank staff and interested individuals to participate in the 2nd roundtable on “The role of Ombudsman institutions in promoting citizen-centric governance and inclusive institutions” which will be held on 11 May 2015 in Washington DC.