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2019-09-06Public Defender of Rights - Annual Report 2017 EN
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2019-09-05Poldershop "Ombudsman Tools" - Invitation & Programme
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2019-09-05Poldershop "Ombudsman Tools" - Registration Form
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2019-09-04How do complaints affect those complained about?
Research into the effects of complaints on public service employees was carried out by Dr Chris Gill (University of Glasgow) and Carolyn Hirst (Hirstworks), in partnership with Queen Margaret University and the University of West of Scotland. The findings of the original research contributed to the production of “Being Complained About – Good Practice Guidelines”, a document which aims to improve the way in which organisations handle complaints by focusing on supporting staff members who have been complained about.
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2019-09-04Being Complaint About - Good Practice Principles and Guidelines by Dr. Chris Gill (University of Glasgow) & Carolyn Hirst (Hirstworks)
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2019-09-04How do complaints affect those complained about? An empirical investigation into the effects of complaints on public service employees. Research Report
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2019-09-02Unintended consequences for prisoners as Northland continues with old regime
The Chief Ombudsman of New Zealand Peter Boshier says the Northland Regional Corrections Facility is persisting with policies that are preventing it from achieving its full potential. Mr Boshier has tabled his latest report in Parliament on an unannounced inspection of the Prison conducted in February.
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2019-09-02FRA urges member states to give migrant youth a chance
Many young migrants and refugees have come to the EU since 2015 when migration numbers peaked. Upon arrival, many had to sleep rough, and children and young people often received no education.
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2019-09-02Report unannounced inspection of Northland Regional Corrections Facility_Ombudsman of New Zealand
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2019-08-30BC Ombudsperson able to receive complaints as ICBC’s new rate model takes effect
As ICBC’s new insurance rate model comes into effect September 1st, the British Columbia Ombudsperson is reminding vehicle owners that his office can investigate complaints about ICBC.
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2019-08-29Family failed by Trust’s decision to remove specialist care
Gloucestershire Care Services NHS Trust failed in its duty to provide good clinical care for a boy with a life-threatening condition, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found.
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2019-08-29Council of Europe: Unboxing Artificial Intelligence - 10 steps to protect Human Rights (May 2019)
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2019-08-29Conseil de l'Europe : Décoder l'intelligence artificielle - 10 mesures pour protéger les droits de l'homme ( mai 2019 )
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2019-08-28NPM visited 21 places of detention until August
From the beginning of this year until mid-August, the National Prevention Mechanism (NPM) of Portugal has carried out 21 monitoring visits to places of deprivation of liberty. Of the 21 visits made, 13 went to prisons, four to Temporary Settlement Centers and Matched Spaces (EECIT), two to Educational Centers and two to places of detention by the police.
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2019-08-28Ombudsman urges action on outstanding recommendations
The Ombudsman has called for a formal mechanism to be put in place to compel the public administration to act upon his recommendations. This comes as a number of public service providers failed to act upon the recommendations made in respect of five complaints lodged with the Ombudsman’s office. These involve the Gibraltar Electricity Authority, the Gibraltar Health Authority, the Housing Authority and the Driver and Licensing department.
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2019-08-27Ombudswoman informs the public about alleged illegal police treatment of migrants
Since there has been no reaction so far to the Croatian Ombudswoman’s letter to the competent institutions (to State’s Attorney Office, Speaker of the Croatian Parliament, Chairpersons of the Committee on the Constitution, Standing Orders and Political System, the Committee on Human and National Minority Rights and the Domestic Policy and National Security Committee) regarding her request to conduct appropriate, efficient and independent investigation of the alleged illegal police treatment of migrants, which was received in a complaint by an anonymous policeman, in order to establish whether it was grounded, Croatian Ombudswoman Lora Vidović has now informed the public as the last resort stipulated by the Art 19 of the Ombudsman Law.
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2019-08-27Queensland Ombudsman: Forensic Disability Service Report (Aug. 2019)
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2019-08-27The Forensic Disability Service Report_Queensland Ombudsman
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2019-08-26Ombudsman meets Council of Europe Commissioner for Human Rights
The Ombudsman attaches great importance to the cooperation with the Council of Europe (CoE). On regular basis the Ombudsman meets the different representatives of the CoE and informs them on the activities of the Institution.
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2019-08-22Control Yuan hosts 31st APOR Conference in September
The 31st Australasian and Pacific Ombudsman Region (APOR) Conference is scheduled to be hosted by the Control Yuan in Taiwan this coming 25 - 27 September.