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2014-11-11Commonwealth Ombudsman releases report on government complaint handling
Government agencies are more focused on resolving complaints and meeting customer expectations than they were 20 years ago, but they still need to improve.
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2014-11-04
Ombudsman orders transfer of family pension in favour of the complainant
A complainant approached the Provincial Ombudsman Sindh, Mr. Asad Ashraf Malik, for transfer of Family Pension in the complainant's name. Ombudsman Sindh issued directives to the authorities concerned to initiate an enquiry into the case.
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2014-11-04New South Wales Ombudsman - Annual Report 2013/2014 - EN
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2014-11-04
L'Ombudsman de l'Ontario - Communiqué de presse - FR - 20141024
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2014-11-04
Series 'Ombudsman in Latin America' - Case Study on the Peruvian Ombudsman - SP - 20141104
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2014-11-04
Series 'Ombudsman in Latin America' - Case Study on the Uruguayan Ombudsman - SP - 20141104
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2014-11-03
SPSO - Local Government Sector - Annual Report 2013/2014 - EN
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2014-11-03
SPSO - Health Complaints - Annual Report 2013/2014 - EN
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2014-10-30
Parliamentary and Health Service Ombudsman publishes summary of investigations
The Parliamentary and Health Service Ombudsman has published 161 summaries of investigations it carried out between April and June this year. The Ombudsman Service investigates complaints about the NHS in England and UK government departments and their agencies, such as the Child Maintenance Service and the DVLA. The published summaries include 35 governmental cases and 126 are healthcare.
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2014-10-30
Commonwealth Ombudsman - Annual Report 2013/2014 - EN
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2014-10-30
Commonwealth Ombudsman - Own motion investigation on complaint handling by Australian government agencies (Oct 2014) - EN
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2014-10-22
Citizens will be able to look up the status of their complaints on the institution's webpage
The Spanish Ombudsman, Soledad Becerril, has presented a new service that enables members of the public to look up the status of their complaints on the institution’s webpage.
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2014-10-22
ombud 2010
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2014-10-21
Ombudsman releases Annual Report 2013
The Annual Report of 2013 summarizes the institution's performance between 01 January 2013 to 31 December 2013 and is structured based on the constitutional mission of the Ombudsperson: protection, monitoring and promotion of human rights and freedoms.
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2014-10-16
New Zealand - Annual Report 2013/2014 EN
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2014-10-16
Estonia - Annual Report 2013 - Overview EN
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2014-10-14
OmbudsNews Issue No. 2 of the Reporting Year 2014/15
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2014-10-14
Correctional Investigator of Canada - News Release - EN - 20141008
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2014-10-14
L’enquêteur correctionnel - Communiqué - FR - 20141008
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2014-10-10
Correctional Investigator Reports on Overcoming Barriers to Community Reintegration
The 41st Annual Report of the Office of the Correctional Investigator was tabled in Parliament on 08 October 2014. The report contains a special focus on safe and timely community reintegration of federally sentenced offenders.