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2015-02-09Ontarion Ombudsman: OMLET Report 2013/2014 - EN
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2015-02-062nd IOI/AOA joint training to be held in Thailand
The IOI is pleased to inform you that a 2nd IOI/AOA joint training workshop will be held in Thailand from 31 March to 3 April 2015 commemorating the 15th Anniversary of the establishment of the Thai Ombudsman. Registration is still open until 9 March 2014!
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2015-02-06
Webinar on “Ombudsman Innovations for advancing Open Government” on 17 March 2015
On Tuesday, 17 March 2015, 10 am (Eastern Standard Time) a webinar co-sponsored by the World Bank Governance Global Practice, the Open Government Partnership and the IOI will be held. The Webinare will deal with “Ombudsman Innovations for advancing Open Government” and presenters will include Toronto Ombudsman Fiona Crean and Scottish Ombudsman Jim Martin.
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2015-02-06
2nd IOI/AOA Joint Training - Course Information
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2015-02-06
2nd IOI/AOA Joint Training - Draft Programme
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2015-02-06
2nd IOI/AOA Joint Training - Registration Form
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2015-02-04
January news from the Commonwealth Ombudsman
Commonwealth Ombudsman Colin Neave informs about the latest developments and achievement of his office in January 2015.
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2015-02-04
Commonwealth Ombudsman: Dot Points - January 2015
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2015-02-02
Ombudsman unveiled maltreatment in unregistered homes for elderly
Ombudsman Anna Šabatová has turned to the judiciary to look into the suspected cases of maltreatment of seniors in homes for elderly, including restrictions of their personal freedom, bad nourishment, suspicious use of medicines and other serious flaws.
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2015-01-27
Founded in Brussels the National Energy Ombudsman Network (NEON)
The European Parliament hosts the first Conference on " Strengtheing Alternative Dispute Resolution (ADR) in the Energy Sector". Catalan Ombudsman, Rafael Ribó, took part in the first General Assembly of the National Energy Ombudsman Network (NEON), held on January 27th in Brussels.
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2015-01-26
Workshop on "Designing Consumer Redress
Queen Margaret University, Edinburgh and the Centre for Socio-Legal Studies, Oxford are delighted to invite consumer advisors, complaint handling and ombudsmen practitioners, academics and policymakers to a workshop on “Designing Consumer Redress” on 11 and 12 June 2015.
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2015-01-26
Workshop Announcement - Designing Consumer Redress: Making Redress Accessible for Consumer-Citizens
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2015-01-23
Survey Results: Own Initiative Investigations
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2015-01-23
Survey Results: Implementation of the ADR Directive
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2015-01-22
The Impact of Ombudsman Investigations on Public Administration
The Toronto Ombudsman, in collaboration with Ryerson University, a North American advisory committee, and the International Ombudsman Institute, has completed a groundbreaking project: The Impact of Ombudsman Investigations on Public Administration: A Case Study and an Evaluation Guide.
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2015-01-22
Las quejas presentadas al Diputado del Común volvieron a incrementarse en 2014
El Diputado del Común, Jerónimo Saavedra, ha anunciado que el número de quejas que ha recibido la institución que preside ha vuelto a crecer en la pasada anualidad de 2014, con un total de 1.648, frente a las 1.604 registradas en 2013. Es decir, 44 quejas más que ponen de manifiesto la creciente confianza de los ciudadanos en este organismo que está al servicio de la defensa de los derechos fundamentales y las libertades públicas.
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2015-01-22
Ombudsman of the City of Toronto: Impact of Ombudsman Investigations on Public Administration - A Case Study and an Evaluation Guide
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2015-01-20
Jorge Cardona, member of the UN Committee on the Rights of the Child visits the Spanish Ombudsman Institution
Jorge Cardona, the Spanish member of the UN Committee on the Rights of the Child visited the headquarters of the Ombudsman.
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2015-01-20
Las quejas del Síndic se incrementan en un 7,4% y sus recomendaciones se aceptan en un 97% de los casos
53.095 personas están directamente relacionadas con las quejas y consultas tramitadas por el Síndic a lo largo de 2014. El elevado porcentaje de soluciones aceptadas pone en valor la utilidad democrática de la queja ciudadana y muestra una buena colaboración entre el Síndic y los organismos supervisados
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2015-01-20
Normativas para la Región Europea del IIO (septiembre 2014)