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2020-12-17Arrangements for Production, Distribution, Stocktaking and Use of CSI Masks (Executive Summary)
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2020-12-17
Effectiveness of Joint Office for Investigation of Water Seepage Complaints in Handling Water Seepage Reports (Executive Summary)
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2015-07-01Situation of stateless persons
The Human Rights Defender has pointed to the complicated situation of stateless people. Prof. Lipowicz has indicated that currently binding regulations concerning, inter alia, acquiring the refugee status and enabling the legalization of the stay in Poland are not adapted to the problems which the refugees currently face.
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2020-12-15
BC Ombudsperson: Complaint Handling Guide – Setting up Effective Complaint Resolution Systems in Public Organizations (Dec. 2020)
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2015-07-15
Ombudsman presents second Annual Report
The Bahrain Ombudsman, the first Independent Ombudsman in the Region, presented his second Annual Report. In the period from 1 May 2014 to 30 April 2015, the Office received 908 complaints and requests for assistance. This is an increase of 375% compared with the previous year's total of 242.
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2020-12-14
Australia - Ombudsman SA - Annual Report 2019/2020 EN
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2015-11-09
Croatian People’s Ombudswoman visits Austrian Ombudsman Board
Ombudswoman Lora Vidović followed an invitation from the Austrian Ombudsman Board and came to Vienna for a two-day visit to exchange experiences and expertise on the ex-post as well as preventive work of the two offices.
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2015-11-04
Challenges to jurisdiction
Ombudsman offices can face particular challenges when the executive government seeks to change the Ombudsman’s jurisdiction in a way that might limit the office’s ability to function effectively, or impact its independence.
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2015-11-05
Public Services Ombudsman for Wales quarterly Casebook published
Issue 22 of the Public Services Ombudsman for Wales’ Casebook (July-September 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2020-12-16
ILO Declaration 2020
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2022-02-17
Portugal - Annual Report 2020 - PT
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2015-11-05
Ombudsman launches investigation into handling of workers compensation claims
The Victorian Ombudsman has commenced an ‘own motion’ investigation into the management of workers compensation claims in Victoria.
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2015-07-31
Ontario Ombudsman marks decade of progress in 2014/2015 Annual Report
Ontario Ombudsman André Marin today released his tenth annual report, marking the end of an historic year – and decade – that saw the largest investigation in the history of the office, the enactment of legislation extending the Ombudsman’s mandate to municipalities, school boards and universities, and an 86% increase in complaints received since 2009-2010.
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2016-11-03
Ombudsman report reveals – complaints about avoidable deaths not dealt with properly
The Parliamentary and Health Service Ombudsman’s report published today (31) contains 100 cases it has resolved. They include complaints about avoidable deaths, GP out-of-hours care, delayed cancer diagnosis, poor hospital discharge and incorrect medicine dosage being given to patients.
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2016-02-03
Upcoming regional meeting
Members of the Australasia and Pacific Ombudsman Region (APOR) will be meeting in Melbourne, Australia, on 3 May 2016. The one-day conference is themed “Building Relationships, Meeting Global Challenges”.
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2015-11-04
Stakeholder engagement
This section of the Starter Kit provides information and resources relating to the office’s engagement and communication with its key stakeholders. Members of Parliament – Interacting with Members of Parliament and government Ministers. Journalists – Expectations of staff for communicating with the media and journalists and in other forums. Agencies – Improving public administration through interaction with agencies. Outreach and awareness – Considerations for raising awareness about the office’s services in the community, and enhancing access for the public.
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2015-08-06
Public Services Ombudsman is appointed Gibraltar’s competent authority for ADR
The Public Service Ombudsman in Gibraltar has been appointed by HM Government of Gibraltar to be the Competent Authority for Gibraltar for the purposes of the Consumer (Alternative Dispute Resolution) Regulations 2015.
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2016-03-24
Veterans Ombudsman says Veterans have been heard
Ottawa, ON - March 23, 2016 - Commenting on yesterday’s Budget, Veterans Ombudsman Guy Parent said: “This was the Government’s first opportunity to put its mandate on the books, and I believe that it is off to a promising start for Veterans and their families.”
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2016-04-15
First Spanish IOI training to be held in Rosario, Argentina from 9 – 10 June 2016
The IOI is pleased to announce its first training course for a Spanish-speaking audience. This course, which will be hosted by the Defensoría del Pueblo de la Provincia de Santa Fe, will be held from 9 to 10 June 2016 in Rosario, Santa Fe, Argentina.
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2016-10-13
Older people must be allowed to live at home
Ombudsman Tyndall discusssed a report that highlightes the manner in which many older people are directed towards nursing homes, when they would prefer to remain in their own homes with appropriate support if necessary.