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2021-07-15Ombudsman sees more data, police and whistleblower complaints
The Office of the Ombudsman’s annual report for 2020 was made public in Parliament on 14 July 2021. During 2020, the office fielded a total of 332 enquiries from members of the public, opened 231 cases for either investigation or informal resolution and resolved 210 cases. By way of comparison, the office opened 30 more cases overall during 2020 than in 2019, despite the pandemic and government lockdown during the second quarter.
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2015-11-13
IOI welcomes new members
During its annual meeting, held in Namibia in September 2015, the IOI Board of Directors took decisions on applications for IOI membership and is delighted to welcome five institutions as new Voting members to the IOI family.
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2015-11-13
La Defensoría del Pueblo registró 214 conflictos sociales durante el mes de octubre
La Defensoría del Pueblo presentó el Reporte de Conflictos Sociales N° 140, correspondiente al mes de octubre de 2015, el cual da cuenta –entre otros aspectos- que durante ese período se registraron 214 conflictos sociales (151 activos y 63 latentes). Respecto al mes anterior vemos que se incorporaron dos casos nuevos, dos reactivados, se resolvieron dos, dos casos salieron del registro debido a su inactividad prolongada y dos casos pasaron de estado activo a latente.
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2015-11-13
Parliamentary and Health Service Ombudsman comments on adult social care complaints report
Commenting on the Local Government Ombudsman's report highlighting the number of complaints it has received about adult social care in 2014/15, and the reasons behind the complaints, Parliamentary and Health Service Ombudsman Julie Mellor confirms that the number of unresolved complaints receive about the NHS in England and UK government departments is steadily increasing.
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2015-11-12
Adult social care complaints to the Ombudsman on the increase
The Local Government Ombudsman (LGO) is publishing its complaints statistics for adult social care – including data for both councils and private care providers – in its Annual Review of Adult Social Care Complaints 2014/15. The report is being published as part of the LGO’s role as the social care ombudsman, to encourage transparency and accountability across the whole adult social care complaints system.
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2021-07-13ILO - Pronunciamiento ante el magnicidio del Presidente de Haití
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2021-07-12
Commonwealth Ombudsman speech at 10th Annual Prisons Conference
The Commonwealth Ombudsman, Michael Manthorpe PSM, addressed the 10th Annual Prisons Conference, presenting on Australia’s journey to implement the Optional Protocol to the Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).
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2014-01-03
IOI Annual Report 2009/2010 (EN / FR / ES)
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2015-11-06
Ombudsman’s office marks 40 years of helping citizens, improving governance
The Office of the Ontario Ombudsman celebrated 40 years of helping citizens resolve issues with the provincial government on 30 October 2015. The occasion comes as the office embarks on an historic expansion of its mandate – something the first Ombudsman began calling for in 1975.
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2015-11-05
Public Services Ombudsman for Wales quarterly Casebook published
Issue 22 of the Public Services Ombudsman for Wales’ Casebook (July-September 2015) has been published. The Casebook is a collection of summaries of cases dealt with in the previous quarter.
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2015-11-03
Ombudsman Hong Kong commends positive attitudes towards complaint management
On 29 October 2015, Hong Kong Ombudsman Connie Lau, announced at the 19th Ombudsman’s Awards Presentation Ceremony that the Immigration Department (ImmD) has won this year’s Grand Award, while the Correctional Services Department (CSD) and the Legal Aid Department (LAD) are the runners-up. Individual awards were given to 50 public officers for their outstanding performance in providing quality customer service. More than 200 guests from various government departments and public organisations attended the annual presentation ceremony.
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2021-07-09
Ombudsman publishes Annual Report 2020
Victoria Pearman, Ombudsman for Bermuda, has submitted her Annual Report for 2020 to the Speaker of the House of Assembly in accordance with her statutory duty under the Ombudsman Act 2004. The Report was tabled in the House of Assembly this morning and is available to the public.
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2021-07-08
Folleto de información: Qué es el IIO (ES)
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2021-07-08
Brochure d'information: Sur l'IIO (FR)
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2015-10-30
IOI 1st Vice-President speaks at Control Yuan
The 1st Vice-President of the International Ombudsman Institute (IOI) Diane Welborn, also Ombudsman of Dayton and Montgomery County of Ohio State in the U.S., visited the Control Yuan (CY) on the morning of 27 October 2015. She also spoke at the CY on the recent trends and challenges facing the IOI.
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2021-07-07
The Ombudsman of Hong Kong publishes the 2020-21 Annual Report
The Office of The Ombudsman received a record-breaking 29,814 complaints in the year 2020-21, according to its Annual Report published on 7 July.
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2021-07-07
Speaking notes - Ms Deborah Glass - EN
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2021-07-07
Presentation - Ms Deborah Glass - EN
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2021-07-07
Speaking notes - Mr Augustine N. Makgonatsotlhe - EN
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2015-10-27
New Ombudsman appointed
Dr. Mustafa Barari was appointed as the President of the Jordanian Ombudsman Bureau (JOB) on 18 October 2015.