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2016-04-29Investigations training held in Vanuatu
The Offices of the Commonwealth and NSW Ombudsman recently worked in partnership to develop and present a three-day training program in Vanuatu in April 2016 on “Strengthening Skills in Administrative Investigations”.
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2016-08-16
Czech Ombudsman releases 3 annual reports: on her activities, NPM, and discrimination
Public Defender of Rights of the Czech Republic, Anna Šabatová, has recently published three annual reports on her activities.
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2021-03-22organizational-chart-albanian-people-s-advocate
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2015-12-15
Québec Ombudsman presents Highlights 2015
The Québec Ombudsman received reports of major deficiencies in the quality of the care and services provided to the residents of a residential centre in Abitibi, primarily regarding basic care, nursing care, means of control, reprisals and harassment, and a nurse’s attitude and behaviour.
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2016-02-19
Unacceptable detention conditions and insufficient crime prevention in Québec’s inuit villages
In a report tabled on February 18, 2016, the Québec Ombudsman concluded that the detention conditions of detainees in Nunavik, a territority located north of the 55th parallel in Québec, are unnacceptable and that crime prevention measures are woefully lacking.
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2015-10-16
Czech ombudsman criticises conditions in refugee facility
The severe conditions which children and families with children have to endure in Bělá-Jezová constitute a violation of the European Convention on Human Rights and the Convention on the Rights of the Child. Objectively speaking, children in the facility have worse living conditions than inmates in Czech prisons. Bělá-Jezová is a former military facility where the living conditions are, in many ways, much worse than those in Czech prisons.
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2016-01-04
Ontario Ombudsman reports progress in municipal transparency
A new era of local government accountability begins January 1 when the Office of the Ontario Ombudsman takes on full oversight of municipalities, Acting Ombudsman Barbara Finlay said when she released the Office’s latest report.
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2015-08-03
Annual Report 2014 published
The Complaints Commission of the Virgin Islands published the 2014 annual report, the 6th annual report since the commission’s appointment in 2009.
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2015-12-02
Queensland Ombudsman presents Annual Report 2014/2015
The Queensland Ombudsman’s annual report shows an 11% increase in complaints received by the Office. The 2014-15 annual report was recently tabled in Parliament.
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2021-07-05
Ombudsman Nova Scotia - Annual Report 2020/2021 - EN
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2021-01-25
Ararteko – Report and recommendations on improvements needed in Basque public administration to ensure access to offices and services in pandemic times (EN Summary
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2021-07-05
Ombudsman Nova Scotia - Annual Report 2020/2021 - FR
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2015-11-04
Guiding principles
The Ombudsman is a core institution of modern government with a role to promote and protect human rights, contribute to the maintenance of the rule of law and as a pathway to accessible, timely and effective administrative justice. As the Ombudsman has a significant role to keep the executive government to account, the Ombudsman and the Ombudsman’s office must act, and be seen to act, with a high degree of integrity and accountability.
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2015-09-03
Ombudsman begins taking complaints about school boards September 1
Beginning with September 1, the Ontario Ombudsman is officially able to take complaints about the province’s 82 school boards. The historic new expansion of the Ombudsman’s mandate was granted with the passage of Bill 8, the Public Sector and MPP Accountability and Transparency Act, 2014.
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2021-10-27
AORC Webinar - Conflict Resolution and Management - Order of Proceedings
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2015-12-02
Victoria Ombudsman recommends reform of political donation laws
Rules governing donations to political candidates in Victoria are inadequate and should be reformed to protect both public confidence in the electoral system and the reputation of people standing for election. Such changes would be considered under the recommendation tabled by the Victorian Ombudsman in Parliament today.
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2015-07-23
Study visit of Macedonian delegation at Austrian Ombudsman Board
A delegation of the Macedonian NPM and the Macedonian Ombudsman visited the Austrian Ombudsman Board (AOB) as part of a “Twinning-Light”-Project. The Macedonian Delegation had the chance to learn about the work of the Austrian NPM, when dealing with Asylum-seekers and migrants. The Twinning-Light-Project is co-organised by the Ludwig Boltzmann Institute for Human Rights and co-funded by the EU.
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2016-01-18
Ombudsman probes criteria and procedures for procuring and withdrawing library materials
On January 12, the Ombudsman, Ms Connie Lau, announced a direct investigation into the criteria and procedures adopted by the Leisure and Cultural Services Department (LCSD) for procuring and withdrawing library materials to examine whether there are any inadequacies.
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2015-09-09
Ombudsman Board presents Annual Report 2014
The Austrian Ombudsman Board (AOB) presents the international version of its Annual Report 2014. For the first time this report includes both, the AOB’s ex-post investigative proceedings relevant to human rights as well as the AOB’s mandate as the Austrian National Preventive Mechanism (NPM) in one volume.
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2021-10-29
Rapport spécial sur l’accès à l’hébergement pour les personnes âgées
Chaque année au Québec, plus de 21 000 personnes âgées ont besoin d’une place d’hébergement public. Le Protecteur du citoyen du Québec a enquêté sur les règles et pratiques entourant l’accès à un hébergement permanent.