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2020-11-24Human Rights Ombudsman - Annual Report 2017 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2012 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2010 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2016 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2014 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2013 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2015 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2018 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2011 - EN
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2020-11-24
Human Rights Ombudsman - Annual Report 2019 - EN
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2020-11-24
Human Rights Ombudsman - NPM Report 2019 - EN
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2016-02-12IACA Regional Summer Academy - Eastern Africa
Following a successful debut in Latin America in November 2015, the next IACA Regional Summer Academy will be for Eastern Africa and take place in Kampala, Uganda, from 3 to 9 September 2016. The programme is co-sponsored by the Austrian Development Agency (ADA).
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2015-12-18
POA Newsletter December 2015
The Pacific Ombudsman Alliance (POA) issued its latest Newsletter for December 2015. The full Newsletter is available here.
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2015-12-10
Devastated families left without answers as avoidable death and harm incidents aren’t being investigated properly by hospitals across England
Nearly three-quarters of hospital investigations into complaints about avoidable harm and death claimed there were no failings in the care given, despite the Parliamentary and Health Service Ombudsman’s investigations of the same incidents uncovering serious failings.
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2020-11-18
Principes sur la protection et la promotion de l’institution du médiateur adoptés par la Commission de Venise (“Principes de Venise”)
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2015-11-04
Managing parties to a complaint
The independence of the Ombudsman’s role is not just about independence from the executive government, it is also about being independent from all parties to a dispute.
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2023-10-30
Informe Anual 2017
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2015-11-04
Governance and office management
This section of the Starter Kit provides information and resources relating to the good governance of the office and how to support the office’s core functions. Strategic and business planning – establishing and implementing the strategic direction for the office Measuring and monitoring performance – Monitor the efficiency and effectiveness of the office, for internal and external reporting New functions and a growing office – considerations for proposed new functions and handling an expanding office Risk management – risk considerations for Ombudsman offices Records management – considerations for proper records management Challenges to jurisdiction – difficulties the office can face when its legislated jurisdiction is changed by government or challenged in court.
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2016-09-01
Victorian Ombudsman tables good practice guide for public sector agencies
“Victorian public sector agencies should welcome complaints from members of the public as free feedback that can help them improve their service”, Victorian Ombudsman Deborah Glass said.
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2016-04-05
IACA Regional Summer Academy - Eastern Africa
The International Anti-Corruption Academy (IACA) offers its next Regional Summer Academy for Eastern Africa. It will be in Kampala (Uganda) in September 2016 and is funded by the Austrian Development Cooperation, in cooperation with IACA.