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2023-06-15APOR - Waka Tangata - E-News Issue 11 - June 2023 - EN
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2023-06-15
Ombudsman Toronto - Investigation Report - EN
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2023-06-15
Ombudsman of Ireland - Annual Report 2022 - Driving Fairness in the Delivery of Public Service - EN
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2019-09-05El Comité de Asuntos de Transportes y Adquisiciones del Yuan de Control supervisa el Puerto de Taipei y la empresa Chunghwa Post
El puerto de Taipei es el puerto más grande de contenedores oceánicos del norte de Taiwán, siendo también una de las siete zonas portuarias de libre comercio de todo el país. El Comité de Asuntos de Transportes y Adquisiciones del Yuan de Control se dirigió a la zona portuaria para conocer la situación sobre las operaciones de logística y almacenamiento. Además, la delegación supervisó el Museo Postal y la Oficina de Correos de la calle Jinnan donde les mostraron la historia del servicio postal y los resultados del establecimiento del sistema de correo digital.
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2019-09-04
How do complaints affect those complained about?
Research into the effects of complaints on public service employees was carried out by Dr Chris Gill (University of Glasgow) and Carolyn Hirst (Hirstworks), in partnership with Queen Margaret University and the University of West of Scotland. The findings of the original research contributed to the production of “Being Complained About – Good Practice Guidelines”, a document which aims to improve the way in which organisations handle complaints by focusing on supporting staff members who have been complained about.
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2019-09-02
Aportes de la medicina en la prevención y sanción de la tortura
Con el objetivo de promover el cumplimiento del Protocolo de Estambul, la Procuración Penitenciaria de la Nación Argentina (PPN) realizará en la provincia de Chaco un taller abierto de capacitación. También se mantendrán reuniones con miembros del comité provincial para la prevención de la tortura.
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2019-09-02
FRA urges member states to give migrant youth a chance
Many young migrants and refugees have come to the EU since 2015 when migration numbers peaked. Upon arrival, many had to sleep rough, and children and young people often received no education.
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2019-09-02
Ombudsman meets delegation from Japan
The Azerbaijani Ombudsman received the delegation led by Mr. Hideo Ohnishi, the Parliamentary Vice-Minister for Internal Affairs and Communications of Japan. The delegation was accompanied by Mr.Akiro Sanno, an attaché of the Embassy of Japan in Azerbaijan.
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2023-06-12
IOI Audit Guidelines_ES
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2023-06-12
IOI Audit Guidelines_FR
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2023-06-12
74. Reporte Internacional de “Derechos Humanos en Perspectiva Internacional” (del 2 al 8 de junio de 2023)
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2019-08-30
BC Ombudsperson able to receive complaints as ICBC’s new rate model takes effect
As ICBC’s new insurance rate model comes into effect September 1st, the British Columbia Ombudsperson is reminding vehicle owners that his office can investigate complaints about ICBC.
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2019-08-28
NPM visited 21 places of detention until August
From the beginning of this year until mid-August, the National Prevention Mechanism (NPM) of Portugal has carried out 21 monitoring visits to places of deprivation of liberty. Of the 21 visits made, 13 went to prisons, four to Temporary Settlement Centers and Matched Spaces (EECIT), two to Educational Centers and two to places of detention by the police.
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2019-08-28
Ombudsman urges action on outstanding recommendations
The Ombudsman has called for a formal mechanism to be put in place to compel the public administration to act upon his recommendations. This comes as a number of public service providers failed to act upon the recommendations made in respect of five complaints lodged with the Ombudsman’s office. These involve the Gibraltar Electricity Authority, the Gibraltar Health Authority, the Housing Authority and the Driver and Licensing department.
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2019-08-28
IOI Europe quadrennial conference - papers available online
On the occasion of its 20th anniversary, the Office of Federal Ombudsman of Belgium hosted the quadrennial conference of the IOI’s European Region in Brussels in October 2018. The event invited Ombudsman colleagues to discuss “The Ombudsman in an open and participatory society”. Conference presentations and papers are now available online in the “Member Area” of the IOI website.
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2019-08-27
CDHCM considera necesario reforzar protección y prevención de agresiones a personas defensoras de derechos humanos
La Oficina en México del Alto Comisionado de Naciones Unidas para los Derechos Humanos (OACNUDH) presentó en la sede de la Comisión de Derechos Humanos de la Ciudad de México (CDHCM) el Diagnóstico sobre el Funcionamiento del Mecanismo para la Protección de Personas Defensoras de Derechos Humanos y Periodistas (MPPDDHyP).
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2019-08-27
IOE 2019 – Special event on women leaders in Ombudsman and oversight institutions
For the first-time ever, the International Ombud Expo 2019 scheduled to hold in Sheraton Abuja, Nigeria from 28 – 31 October, 2019 will include a special event dedicated to showcase through pictures, sharing of experiences, and expert discussions the contributions of women leaders in these institutions. Women have contributed immensely towards the development and impact of ombudsman and related oversight institutions across the globe. But this influence has remained largely unnoticed. More so, there is no systematic data available anywhere on this. The special event is aimed at closing this gap
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2019-08-27
Ombudswoman informs the public about alleged illegal police treatment of migrants
Since there has been no reaction so far to the Croatian Ombudswoman’s letter to the competent institutions (to State’s Attorney Office, Speaker of the Croatian Parliament, Chairpersons of the Committee on the Constitution, Standing Orders and Political System, the Committee on Human and National Minority Rights and the Domestic Policy and National Security Committee) regarding her request to conduct appropriate, efficient and independent investigation of the alleged illegal police treatment of migrants, which was received in a complaint by an anonymous policeman, in order to establish whether it was grounded, Croatian Ombudswoman Lora Vidović has now informed the public as the last resort stipulated by the Art 19 of the Ombudsman Law.
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2023-06-09
AOA Webinar on Pakistan’s experience in informal dispute resolution
The Asian Ombudsman Association (AOA) will hold a webinar on the topic of “Informal Resolution of Disputes (IRD) – Pakistan’s Experience” on 14 June 2023. The Webinar is hosted by the Federal Ombudsman’s Secretariat and IOI members are welcome to participate. Click here for more information.
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2023-06-09
IOI President meets President of the National Assembly of the Republic of Slovenia
It was an absolute pleasure for IOI President Field to meet the President of the National Assembly of the Republic of Slovenia, Ms. Urška Klakočar Zupančič, who has a strong interest in human rights.