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2013-07-31QMU research report: The future of ombudsman schemes – drivers for change and strategic responses
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2014-12-02Celebration of 25th Jubilee from adoption of Convention of the Rights of the Child
A celebration of the 25th year from the adoption of the Convention on the rights of the child was hosted by UNICEF in cooperation with the Ombudsman in Skopje. At the celebration the new interactive online game about the Convention on the rights of the child, which was produced by UNICEF, was promoted. Through this game children can learn about their rights and the mechanisms for their protection.
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2010-12-10
IOI Canada_Ombudsman Bibliography_Books
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2010-11-23
Austria - Ombudsman Board - annual report international edition 2009
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2015-12-15
December News from the Parliamentary and Health Service Ombudsman
In 2014-15, the Parliamentary and Health Service Ombudsman carried out 4,000 investigations – ten times more than were completed in 2012-13. Rebecca Marsh, Executive Director of Operations and Investigations, explains the use of feedback to improve the service that people are expecting.
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2014-01-03
16. Plenary Session II: André Marin, Leveraging Moral Suasion Through SORT Investigations
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2015-12-02
Ombudsman`s Speech on Developing Advocacy Services to Oireachtas Health and Children Committee
Irish Ombudsman and Second Vice-President of the International Ombudsman Institute, Peter Tyndall, was invited before the Irish Parliament to give his views on developing advocacy services to improve patient safety and standards in the health service.
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2014-06-25
Ombudsman probes mechanisms used to review and monitor eligibility of existing tenants in subsidised public housing
The Ombudsman, Ms Connie Lau, today (June 12) initiated a direct investigation under section 7(1)(a)(ii) of The Ombudsman Ordinance (Cap. 397) into the effectiveness of mechanisms used by the Housing Department (HD) and the Hong Kong Housing Society (HKHS) to review and monitor the eligibility of existing tenants in subsidised public housing.
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2014-06-25
Ombudsman to investigate how public hospitals handle complaints
Ombudsman Peter Tyndall has today, 13 June 2014, announced an investigation into how complaints are handled by public hospitals in Ireland and has asked members of the public for their assistance. The Ombudsman’s wide ranging investigation will look at how public hospitals across the State manage and investigate complaints from patients and their families.
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2011-02-03
North America_Canada_City of Toronto Ombudsman_News Release
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2014-09-02
New Zealand - Making Disability Rights Real - Summary Report - EN
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2014-12-16
Federal Ombudsman - Annual Report - 2009 - FR
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2014-12-16
Federal Ombudsman - Annual Report - 2011 - FR
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2014-06-18
Ombudsman asks for a court-appointed lawyer for minors
The Ombudsman of Spain asks for a court-appointed lawyer for minors who want their opinions to be considered in legal proceedings. Ombudsman Soledad Becerril presented a paper analysing whether minors’ views are heard adequately in legal proceedings that affect them.
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2017-05-16
Ombudsman Saskatchewan - Annual Report 2016 - EN
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2014-05-21
New People’s Advocate
On 6 May 2014, Victor Ciorbea was sworn in as People’s Advocate (Ombudsman) of Romania.
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2020-07-31
Annual Report Sint Maarten
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2010-12-02
Annual Report 2009-2010
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2010-11-25
Annual Report 2009 in English
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2013-04-24
Grumbles, Gripes and Grievances - the role of complaints in transforming public services